Era Apartment Xuan Thuy

Spacious, new room, good security

The security guard who was also the receptionist spoke harshly. Because I arrived in Hanoi early, I contacted the hotel to leave my luggage early. However, when I arrived to leave my luggage, the security guard scolded me, saying that he had never sent luggage like that before. Then I went out in Hanoi until 8:30 pm, my 2 friends and I ate near the hotel, so I called the hotel number and asked if my 2 friends would come over and wait for me to finish showering so that I could go with them to my friends' place. And I checked out right away instead of staying at the hotel. However, when I returned, the security guard who was also the receptionist was not there, so I went to check in and kept scolding him. After that, I called the hotel's customer service person, who said I sympathized and called him back. However, after about 30 minutes, after one person after another called him, he finally let me check in. I went to the bathroom and showered for less than an hour before I went down to check out. When I went down to check out, he kept scolding me. Honestly, I have been to many provinces and cities, and stayed in many types of rooms, but I have never had such a bad experience. I have never felt such a culture shock. I will never come back. I also thought a lot before writing such a bad review. I do not want my personal feelings to affect any business, but I hope the hotel will make changes so that customers have a better experience.