What do past guests say about Era Cruise Halong Bay by Venus Group?

Era Cruise Halong Bay by Venus Group is well-known for its Service and Facilites, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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Era Cruise Halong Bay by Venus Group

Name: Era Cruise Halong Bay by Venus Group
Address: Block 11, Terminal 2, Lot 2, Tuan Chau Island, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam, Block 11, Terminal 2, Lot 2, Quang Ninh Province, Vietnam
Rating: 9

Others

9.0

/10

Exceptional

91 reviews

What Guests Say About Their Stay

Ana

10.0

/ 10

The boat is very nice and the staff is amazing We had a beautiful suite tga

Scott

10.0

/ 10

Excellent trip!! The crew were great, especially Vinnie! Would highly recommend this cruise for two nights.

Michael

10.0

/ 10

Great cruise of halong bay with amazing views. Boat is beautiful with a 5 star staff who go above and beyond. Would highly recommend this trip

In the Area

See Map

Block 11, Terminal 2, Lot 2, Tuan Chau Island, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

note: accommodation was previously named Era Cruises Staying at Era Cruise Halong Bay by Venus Group is a good choice when you are visiting Tuan Chau Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Era Cruise Halong Bay by Venus Group

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Era Cruise Halong Bay by Venus Group Address: Map & Location

Block 11, Terminal 2, Lot 2, Tuan Chau Island, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam

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Discover More About Era Cruise Halong Bay by Venus Group

note: accommodation was previously named Era Cruises

Location

Staying at Era Cruise Halong Bay by Venus Group is a good choice when you are visiting Tuan Chau Ward.

About Era Cruise Halong Bay by Venus Group

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The accommodation’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Era Cruise Halong Bay by Venus Group exclusively for you.

Era Cruise Halong Bay by Venus Group is a accommodation with great comfort and excellent service according to most accommodation's guests.

Get precious and unforgettable moment during your stay at Era Cruise Halong Bay by Venus Group.

All facilities in Era Cruise Halong Bay by Venus Group

Others

Hotel Services

Laundry service
Tours
Luggage storage
Porter
24-hour Receptionist
Concierge

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box
Elevator

General

Banquet
Parking
Terrace

Food and Drinks

Bar
Breakfast

Things to Do

Spa
Barbecue

Shuttle Service

Airport transfer (surcharge)
Cruise shuttle (surcharge)

Transportation

Area shuttle with surcharge

Connectivity

Free WiFi

Business Facilities

Meeting rooms

In-room Facilities

Nearby Facilities

Souvenir shop

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Era Cruise Halong Bay by Venus Group

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: VND 940000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Christmas Eve (December 24) Gala Dinner per adult: VND 1362000.00

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children age 5 to 12 sharing a cabin with 2 adults are charged 50% of the adult rate (limited to 1 child per cabin); and 2 children age 12 and younger sharing a private cabin are charged 75% of the full cabin rate. Children age 13 and older must occupy a separate cabin and are charged the full cabin rate.

Guests must transfer via Shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter, which is 2.5 hours away by car. A roundtrip daily transfer from Hanoi to Hai Phong departs at 9:30 AM, for a fee of USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

11:30 - 12:00

Check-out:

Before 09:30

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 11:30 - 12:00 - to 09:30
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Era Cruise Halong Bay by Venus Group	18
Another facilities in Era Cruise Halong Bay by Venus Group	Laundry service, Tours, Luggage storage, Porter, 24-hour Receptionist

Frequently asked question in Era Cruise Halong Bay by Venus Group

What are available facilities at Era Cruise Halong Bay by Venus Group?

There are top facilites at Era Cruise Halong Bay by Venus Group such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What Time is Check In & Check Out at Era Cruise Halong Bay by Venus Group?

Check-in time at Era Cruise Halong Bay by Venus Group is staring from 11:30 - 12:00 while the latest check-out time is at before Before 09:30. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Era Cruise Halong Bay by Venus Group provide breakfast?

Yes, Era Cruise Halong Bay by Venus Group provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Era Cruise Halong Bay by Venus Group?

Era Cruise Halong Bay by Venus Group is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many rooms are available at Era Cruise Halong Bay by Venus Group?

Era Cruise Halong Bay by Venus Group has 18 rooms in total.

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More Reviews from Other Guests in Era Cruise Halong Bay by Venus Group

Overall Ratings & Reviews Era Cruise Halong Bay by Venus Group

Other sources (91)

9.0

Exceptional

From 91 reviews

Cleanliness

8.6

Room Comfort

9.0

Service and Facilites

9.6

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Traveler Reviews Era Cruise Halong Bay by Venus Group

Number of reviews per page

Top reviews

Ana

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

The boat is very nice and the staff is amazing We had a beautiful suite tga

Pawel

Business with Friends

10.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

Amazing cruise, huge cabins, superb food

Steve

Leisure with Partner

10.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

The surrounding areas of ha longbay are beautiful. The staff were great.

Taryna

Leisure with Partner

8.0

/10

Reviewed 76 week(s) ago

Expedia Group verified review

It was beautiful in the bay and the boat itself was very nice. The rooms were clean and comfortable. The staff were helpful and friendly. There is a lot of wait and travel involved and the activities are basic but if you want to relax with beautiful views its perfect.

cindy

Leisure Family

6.0

/10

Reviewed 80 week(s) ago

Expedia Group verified review

The staff contacted me on what’s app the night before around 10 pm to let me know that they were putting us on another cruise, I was upset they waited so long to let me know but they assured us the cruise ship was very similar to the cruise ship I originally booked and only been in operation since last year December 2023 but when we got on the cruise ship it was pretty obvious the cruise ship had been running longer than that. Even though the cruise ship was still in good condition there were obvious signs of wear and tear that to me made it hard to believe that it was running less than a year. The transportation to the cruise ship was horrible, they packed over 50 people on to a smaller boat, there was no air circulation and it was so hot, humid, and hard to breathe. The typhoon had just came by a few days prior so there was quite a bit of trash in the bay and they didn’t let us be in Halong Bay at all, we were only able to cruise Lanha Bay which is understandable because there was still so much trash and debris. No wifi available on the boat. Food was ok. Staff on the other hand was very nice and tried to be as accommodating as possible.

Scott

Friends and Family

10.0

/10

Reviewed 86 week(s) ago

Hotels.com verified review

Excellent trip!! The crew were great, especially Vinnie! Would highly recommend this cruise for two nights.

Michael

10.0

/10

Reviewed 111 week(s) ago

Expedia Group verified review

Great cruise of halong bay with amazing views. Boat is beautiful with a 5 star staff who go above and beyond. Would highly recommend this trip

Gaganjot

Leisure

6.0

/10

Reviewed 128 week(s) ago

Expedia Group verified review

Older cruise

ZOHAR

10.0

/10

Reviewed 130 week(s) ago

Hotels.com verified review

The boat cruise was a fantastic experience for us. We were impressed by the professionalism and kindness of the crew and manager, who went out of their way to accommodate our needs and preferences. The food was amazing and abundant, and the activities were entertaining and diverse. We loved the views, and the atmosphere. The only minor drawback was that some of the hotel amenities were a bit outdated and damaged. For example, the shower glass was cracked and he refrigerator in our room was malfunctioning. I would still highly recommend this boat cruise to anyone who is looking for a fun and memorable vacation.

Sydney

Leisure with Friends

6.0

/10

Reviewed 132 week(s) ago

Expedia Group verified review

We really wanted to try a stay in Halong Bay for our trip and booked this cruise. However, our room was a little damaged. We had two twin beds, and one of the ottomans at the end of the bed had a massive yellow stain on it. In addition, one of the windows in our room had a long crack in it (it was probably around 4 feet long total and spanned most of the width of the window). Lastly, when we came in our AC wasn't working at all. Other than our room, the cruise felt very rushed and the food was plated / presented really well, but the quality of food was really low. Lots of chewy, poorly cooked meats. Our guide for the trip was fantastic and very outgoing, and loved his energy. However, everything else felt lack luster. In regards to travel, the schedule was not clearly communicated before the trip - we thought we would disembark around 930am and return to Hanoi around 1230pm, however we didn't dock at the marina again until 12pm. The shuttle service they provide to and from the marina also stops at a different, local place for a "bathroom break" for 30 minutes where it feels forced for tourists to buy souvenirs / food. This happened to us both on the way there and on the way back. Lastly, if you sit outside, you will be harassed by locals on boats trying to sell you snacks, drinks, etc. It was constant. Overall, we wouldn't book this cruise again. We would want to do 2 nights instead of 1, and try out a different cruise to see how the quality and experience might compare.

Alias

6.0

/10

Reviewed 133 week(s) ago

Hotels.com verified review

I would not say it is a luxurious cruise. No swimming pool on the deck, and food selection is quite scarce especially for us, Muslims. The arrangement is not synchronized. I had been dealing with tons of emails before the departure and when I arrived, they still got my name wrong. The lead tour, Duck could have been slightly nicer (found him to be fierce and sometimes rude when asked more questions). The program and activities were a little bit boring. Took us swimming and kayaking in a dirty part of the ocean. My towel got stained during the trip, and when asked for a new towel from the guide, Andrew, he refused to lend another with an excuse only one towel for one guest (although there were only 5 people in our group and they had around 40 towels on the boat). Viet Hai Village was the only fun thing on the trip. People who only stay for 1 night will not do Viet Village and the Bat Cave is really boring. I found a one-night itinerary is a bit too rushing though. The only thing I liked was the bathtub with jacuzzi inside my room by the glass window. Other than that, it was just okay and it was not a great experience for me.

Rosanna

6.0

/10

Reviewed 135 week(s) ago

Hotels.com verified review

Service was good. Rooms are big and spacious. Food, cleanliness & A/C units definitely need improvement.

Ajay

Friends and Family

8.0

/10

Reviewed 138 week(s) ago

Hotels.com verified review

Overall the stay was good, the cruise has less Vegetarian food options and the rooms had no internal telephone connection.

James

10.0

/10

Reviewed 142 week(s) ago

Expedia Group verified review

Thanks Expedia for the opportunity to participate in this cruise 🚢. Excellent choice

Arthur

Leisure with Partner

10.0

/10

Reviewed 143 week(s) ago

Expedia Group verified review

Around the property was wet , the cruise was very nice great staff , delicious food and Halong Bay unique place. The only unexpected unmentioned was the transfer by boat from the terminal to the ship and back again after the cruise. Was bout 45 minutes each way on the slowest launch ever , no kidding we got passed by at least a dozen other launches making transfers . Dats it

Waka

Leisure with Children

8.0

/10

Reviewed 146 week(s) ago

Expedia Group verified review

I found two cockroaches in my room. It was awful.

michael

10.0

/10

Reviewed 148 week(s) ago

Hotels.com verified review

Certainty one of the nicest boats on the water... the room is gigantic with separate jacuzzi tub... food was good but the modern clean boat was the star of the show... highly recommend

Sameer

Leisure with Partner

10.0

/10

Reviewed 151 week(s) ago

Expedia Group verified review

Out of 600 odd options in Halong Bay we chose Era cruises. From Hanoi to Halong Bay and the cruise, everything was very well organised by Mr Duc and his team, It is an experience to remember. Team at Era cruise were so very helpful all along. The room itself was outstanding.

Grant

Leisure with Partner

10.0

/10

Reviewed 151 week(s) ago

Expedia Group verified review

What amazing trip on Era, the host Duc was awesome, knowledgeable and fun, his staff were so friendly and helpful, the food was terrific form start to finish, the room we had was 5 star and the views from it were memorable

john

10.0

/10

Reviewed 152 week(s) ago

Hotels.com verified review

Great staff and great meals throughout our the cruise. Great time kayaking and seeing the caves. We had a great time on Era Cruise

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Others 4 Era Cruise Halong Bay by Venus Group

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