GRAND HÔTEL du LAC Hanoi

Hotels
9.5
/10
Exceptional
333 reviews

What Guests Say About Their Stay

Jonathan
10.0
/ 10
Great overall experience! Grace, Carmellia and the rest of the concierge staff really made my stay extra special. They always greeted my parents and me when we went out adventuring and welcomed us "home" when we finally returned. Combine that with amazing breakfast food, an amazing swimming pool and a great room put this hotel in my record books.
Shawn
10.0
/ 10
The hotel is centrally located in the middle of shopping, restaurants etc. The service is superb. Concierge went above and beyond in arranging sightseeing tours and suggesting places to visit. Overall and excellent experience!
Timothy
10.0
/ 10
Wonderful stay, loved all the staff, friendly and accommodating…thanks to all for making my stay memorable 🇻🇳👏
In the Area
See Map
18-20-22-24 Nha Chung, Hoan Kiem, Hanoi, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 100000

Main Facilities

See more
AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named GRAND HOTEL du LAC Hanoi Staying at GRAND HÔTEL du LAC Hanoi is a good choice when you are visiting Hang Trong Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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GRAND HÔTEL du LAC Hanoi Address: Map & Location

18-20-22-24 Nha Chung, Hoan Kiem, Hanoi, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
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Lobby GRAND HÔTEL du LAC Hanoi
Lobby 2 GRAND HÔTEL du LAC Hanoi

Discover More About GRAND HÔTEL du LAC Hanoi

GRAND HÔTEL du LAC Hanoi Rates per Night

Wondering about hotel rates? Finding the best hotel prices for GRAND HÔTEL du LAC Hanoi is easy. GRAND HÔTEL du LAC Hanoi room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best GRAND HÔTEL du LAC Hanoi hotel rates?

GRAND HÔTEL du LAC Hanoi Location & Address

Need to know the hotel address? GRAND HÔTEL du LAC Hanoi is located at 18-20-22-24 Nha Chung, Hoan Kiem, Phường Hàng Trống, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 100000. It's situated in the Boracay Island area, known for its stunning beaches and vibrant atmosphere. The hotel is approximately 5 km from the city center.

How to go to GRAND HÔTEL du LAC Hanoi from Airport

Planning your transfer from the airport to the hotel? Getting to GRAND HÔTEL du LAC Hanoi from the airport is straightforward. Here are a few options to consider:

  • Taxi (most direct)
  • Ride Hailing (convenient)
  • Airport Shuttle (if offered by the hotel)

Tips: Pre-book your airport transfer via Traveloka for a hassle-free arrival.

GRAND HÔTEL du LAC Hanoi Reviews & Summary

Want to know what others think? Hotel reviews can help you decide. Guests often rave about the hotel's prime location, friendly service, and comfortable rooms. A standout feature is the stunning views from many of the rooms. "We loved our stay! The staff was amazing, and the location was perfect for exploring the area."

GRAND HÔTEL du LAC Hanoi Room Types Available

Curious about the room types? GRAND HÔTEL du LAC Hanoi offers a variety of room options to suit different needs. Here's a glimpse of what you can expect:

  • Deluxe Room (City View, Non-Smoking)
  • Superior Room (Sea View, Smoking)
  • Family Suite (Balcony, Non-Smoking)

Please inquire about pet-friendly options and any associated charges.

Hotel Facilities in GRAND HÔTEL du LAC Hanoi

What facilities does the hotel offer? GRAND HÔTEL du LAC Hanoi provides a range of amenities for a comfortable stay.

  • Swimming Pool (Open 8 AM - 8 PM)
  • Fitness Center (Open 6 AM - 10 PM)
  • Spa (Treatments available, fees apply)
  • Free Wi-Fi

Hotel Buffet or Restaurant/Cafe in GRAND HÔTEL du LAC Hanoi

Looking for dining options? GRAND HÔTEL du LAC Hanoi has several choices for your culinary needs.

  • The Lakeside Restaurant (International Cuisine, Buffet available, $25 per person)
  • Sunset Cafe (Light meals and snacks, Open until late)
  • Signature Dish: Fresh Seafood Grill

GRAND HÔTEL du LAC Hanoi Airport pickups and How to Book

Does the hotel offer airport transfers? Many hotels offer airport shuttle services for convenience. Check with GRAND HÔTEL du LAC Hanoi to see if they provide airport pick-up.

Booking Steps:

  • Contact the hotel directly to arrange a pick-up.
  • Provide your flight details and estimated arrival time.
  • Advance notice is usually required.

Nearby MRT Station & Bus Stops

Need to know about public transport? Getting around is easy with nearby MRT stations and bus stops.

  • The nearest bus stop is a short walk away.
  • Public transport cards are available at convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning some fun activities? There are plenty of nearby attractions for families.

  • D'Mall Boracay (Shopping and dining)
  • White Beach (Relaxing on the beach)
  • Willy's Rock (Iconic rock formation)
  • Bulabog Beach (Water sports)
  • Mount Luho (Scenic views)

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near GRAND HÔTEL du LAC Hanoi (Boracay Island)

Looking for great food nearby? Here are some dining options near GRAND HÔTEL du LAC Hanoi:

  • Cafes/ Restaurants:

  • Smoke Resto
  • Yellow Cab Pizza
  • Real Coffee & Tea Cafe
  • Local Streetfood:

  • Adobo
  • Sinigang
  • Pancit
  • Lechon
  • Kinilaw

Shopping places near GRAND HÔTEL du LAC Hanoi (Boracay Island)

Need to do some shopping? Here are some shopping places near GRAND HÔTEL du LAC Hanoi:

  • D'Mall Boracay
  • Crafts and souvenir shops along the beach
  • Local markets for unique finds

Other Places to Stay Near GRAND HÔTEL du LAC Hanoi

Looking for other accommodation options? Here are some hotels near GRAND HÔTEL du LAC Hanoi:

  • Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Boracay
  • The Lind Boracay
  • Crimson Resort & Spa Boracay

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:

  • Astoria Boracay
  • Henann Regency Resort & Spa
  • Boracay Beach Club

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:

  • La Carmela de Boracay Resort Hotel
  • Two Seasons Boracay Resort
  • Fairways and Bluewater Boracay

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay? Check hotel availability and make your reservations easily. Book your stay through Traveloka for the best deals and a seamless booking experience.

All facilities in GRAND HÔTEL du LAC Hanoi

Bar, Cafe and Lounge GRAND HÔTEL du LAC Hanoi
Bar, Cafe and Lounge
Swimming Pool GRAND HÔTEL du LAC Hanoi
Swimming Pool
Functional Hall GRAND HÔTEL du LAC Hanoi
Functional Hall
Common Space GRAND HÔTEL du LAC Hanoi
Common Space
Lobby GRAND HÔTEL du LAC Hanoi
Lobby

Hotel Services

  • Front desk
  • Concierge
  • Laundry service
  • Tours
  • 24-hour Receptionist
  • Luggage storage
  • Porter
  • Wedding service
  • Express check-in
  • Express check-out
  • Welcoming drinks
  • Early Check-in
  • Late Check-out
  • Money changer
  • Doorman
  • Medical service

General

  • Family room
  • Smoking area
  • AC
  • Non-smoking room
  • Terrace
  • Fireplace in lobby
  • Ballroom
  • Banquet
  • Clothes dryer
  • Connecting rooms
  • Smoke-free
  • Heater
  • Rooftop terrace
  • Recreation room

Food and Drinks

  • Bar
  • Snack bar
  • Breakfast
  • Restaurant with AC
  • Cafe
  • Set menu dinner
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • A la carte breakfast
  • Dining area

Public Facilities

  • Safety deposit box
  • WiFi in public area
  • Coffee shop
  • Restaurant
  • Coffee/tea in lobby
  • Elevator
  • Breakfast restaurant
  • Lunch restaurant
  • Dinner restaurant
  • Late check-out
  • Early check-in

In-room Facilities

  • Bathtub
  • Desk
  • Refrigerator
  • Hairdryer
  • In-room safe
  • TV
  • Shower
  • Minibar

Nearby Facilities

  • Gift shop
  • Shops
  • ATM/Banking
  • Hair salon
  • Grocery
  • Supermarket
  • Laundry
  • Beauty salon

Things to Do

  • Massage
  • Fitness center
  • Steam room
  • Spa
  • Sauna
  • TV lounge
  • Karaoke

Business Facilities

  • Business center
  • Meeting facilities
  • Conference room
  • Photocopier
  • PRINTER

Sports and Recreations

  • Golf desk
  • Fitness center

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in GRAND HÔTEL du LAC Hanoi

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at GRAND HÔTEL du LAC Hanoi
80
Number of floors in GRAND HÔTEL du LAC Hanoi
10
Another facilities in GRAND HÔTEL du LAC Hanoi
Front desk, Concierge, Laundry service, Tours, 24-hour Receptionist

Frequently asked question in GRAND HÔTEL du LAC Hanoi

What are available facilities at GRAND HÔTEL du LAC Hanoi?
There are top facilites at GRAND HÔTEL du LAC Hanoi such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at GRAND HÔTEL du LAC Hanoi?
Check-in time at GRAND HÔTEL du LAC Hanoi is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does GRAND HÔTEL du LAC Hanoi provide breakfast?
Yes, GRAND HÔTEL du LAC Hanoi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of GRAND HÔTEL du LAC Hanoi?
GRAND HÔTEL du LAC Hanoi is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does GRAND HÔTEL du LAC Hanoi have?
GRAND HÔTEL du LAC Hanoi has 10 floors.
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More Reviews from Other Guests in GRAND HÔTEL du LAC Hanoi

9.6
Exceptional
From 326 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews GRAND HÔTEL du LAC Hanoi

Number of reviews per page
20
40
Top reviews
Pat
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Walking distance to the Old Quarter, shopping and Dining.
Danny
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good. Keep it up!!!
Jonathan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great overall experience! Grace, Carmellia and the rest of the concierge staff really made my stay extra special. They always greeted my parents and me when we went out adventuring and welcomed us "home" when we finally returned. Combine that with amazing breakfast food, an amazing swimming pool and a great room put this hotel in my record books.
Read More
Hui-Tsing
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful staff and fantastic location! I would definitely stay again.
Shawn
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel is centrally located in the middle of shopping, restaurants etc. The service is superb. Concierge went above and beyond in arranging sightseeing tours and suggesting places to visit. Overall and excellent experience!
Timothy
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful stay, loved all the staff, friendly and accommodating…thanks to all for making my stay memorable 🇻🇳👏
Don
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We really loved this hotel, staff were amazing, the room very nice , breakfast was great. Thomas the assistant general manager was fabulous,he went above and beyond to make our stay very special.
Jesusa
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The place is good and the staff are very accommodating. There should be a mirror inside the room not only in the bathroom just in case someone will use the bathroom and you need to prepare yourself.
Camille
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff really went out of their way to be kind and helpful. The space and location are also amazing!
Simon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

What a great location and wonderful breakfast. The staff were very keen at every turn to help us. We also enjoyed the spa
Alexandra
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hôtel, staff, breakfast. Location perfect.
Daniel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Très bel hôtel dans le meilleur quartier pour visiter Hanoi. Vous verrez tout le décor rafiné de cet hôtel dans les photos de hôtels.com. Situé dans le quartier central et très sécure de Hanoi il y est agréable de visiter à pied. De plus, il est vraiment un hôtel 5 étoiles, le personnel est toujours là pour vous aider. Exemple, il vous offre une boisson de bienvenue en arrivant et une personne prend le temps de tout vous expliquer. Un jour de pluie, il nous même offert un parapluie et un thé chaud en revenant. Service d’aide de première classe, et merci aussi à Thomas de toujours s’assurer de notre confort et de nous aider dans notre séjour.
Read More
Gerardo
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel
Samson
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful staff
Young Hwa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We recently stayed at Grand Hotel du Lac Hanoi, and it was such a memorable experience from start to finish. The front desk team and manager were incredibly professional, warm, and welcoming during our stay. One of the highlights of our stay was the fantastic service from the breakfast team who were so attentive and made sure we were taken care of. Dinner at Ding Doong was equally impressive. Both the food and service exceeded our expectations, creating a relaxed and enjoyable dining experience. The location of the hotel is ideal as it is right in the heart of Hanoi, yet in a calmer pocket where it’s much easier to cross the roads (a huge plus if you’ve been to Hanoi before!). It’s close to everything, but you still get a sense of calm and comfort when you return at the end of the day. As we checked out, we were surprised with a thoughtful parting gift, which left such a positive final impression. It’s the kind of personal touch that really makes a difference.
Read More
Soham
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location and staff.
Craig
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Was a great stay at this hotel, all staff were so helpful & friendly especially Bertha. The managers were fabulous and told us to call if there were any issues communicating with our drivers. It’s conveniently located next to the markets & restaurants.
Craig
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Wonderful place to stay, very attentive staff, highly recommended.
Terry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very good hotel very friendly employees. Benny manage, in the restaurant is fantastic made me feel like I was at my home!!! Food is wonderful dinners are fantastic!
Dustin
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

To start I want to commend the staff at the Grand Hotel du Lac. This was probably the most welcoming experience I’ve ever had at a regular hotel. Bertha handled my check-in and was incredibly helpful throughout my five-day stay. She went above and beyond, offering evening ginger tea and even helping me organize flowers I needed for a business matter. She was always available and eager to help. Breakfast each morning was another highlight. The buffet was fresh and beautifully presented, with real espresso coffee (no push-button machines). The staff were once again exceptional. Emily, who had just started, brought such joy and kindness to the morning that it was truly the best way to start the day. And then there’s Thomas, who greeted us personally in the lobby every time we came or went, always checking in to see if we needed anything. The rooms have a certain old-world charm that fits the character of the hotel, though some elements may feel a bit dated to those used to modern interiors. My colleague stayed in a room without a window, which can work perfectly well for travelers who value quiet and rest over natural light. However, if having a view or daylight is important to you, I would definitely recommend upgrading to one of the rooms with a window to enhance your overall experience. The pool terrace is a lovely spot to unwind, though it is on the smaller side. It’s also worth noting that there are some stairs involved in getting to it. Overall a great experience!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 GRAND HÔTEL du LAC Hanoi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 326 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews GRAND HÔTEL du LAC Hanoi

Number of reviews per page
20
40
Top reviews
Pat
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Walking distance to the Old Quarter, shopping and Dining.
Danny
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good. Keep it up!!!
Jonathan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great overall experience! Grace, Carmellia and the rest of the concierge staff really made my stay extra special. They always greeted my parents and me when we went out adventuring and welcomed us "home" when we finally returned. Combine that with amazing breakfast food, an amazing swimming pool and a great room put this hotel in my record books.
Read More
Hui-Tsing
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful staff and fantastic location! I would definitely stay again.
Shawn
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel is centrally located in the middle of shopping, restaurants etc. The service is superb. Concierge went above and beyond in arranging sightseeing tours and suggesting places to visit. Overall and excellent experience!
Timothy
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful stay, loved all the staff, friendly and accommodating…thanks to all for making my stay memorable 🇻🇳👏
Don
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We really loved this hotel, staff were amazing, the room very nice , breakfast was great. Thomas the assistant general manager was fabulous,he went above and beyond to make our stay very special.
Jesusa
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The place is good and the staff are very accommodating. There should be a mirror inside the room not only in the bathroom just in case someone will use the bathroom and you need to prepare yourself.
Camille
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff really went out of their way to be kind and helpful. The space and location are also amazing!
Simon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

What a great location and wonderful breakfast. The staff were very keen at every turn to help us. We also enjoyed the spa
Alexandra
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hôtel, staff, breakfast. Location perfect.
Daniel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Très bel hôtel dans le meilleur quartier pour visiter Hanoi. Vous verrez tout le décor rafiné de cet hôtel dans les photos de hôtels.com. Situé dans le quartier central et très sécure de Hanoi il y est agréable de visiter à pied. De plus, il est vraiment un hôtel 5 étoiles, le personnel est toujours là pour vous aider. Exemple, il vous offre une boisson de bienvenue en arrivant et une personne prend le temps de tout vous expliquer. Un jour de pluie, il nous même offert un parapluie et un thé chaud en revenant. Service d’aide de première classe, et merci aussi à Thomas de toujours s’assurer de notre confort et de nous aider dans notre séjour.
Read More
Gerardo
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel
Samson
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful staff
Young Hwa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We recently stayed at Grand Hotel du Lac Hanoi, and it was such a memorable experience from start to finish. The front desk team and manager were incredibly professional, warm, and welcoming during our stay. One of the highlights of our stay was the fantastic service from the breakfast team who were so attentive and made sure we were taken care of. Dinner at Ding Doong was equally impressive. Both the food and service exceeded our expectations, creating a relaxed and enjoyable dining experience. The location of the hotel is ideal as it is right in the heart of Hanoi, yet in a calmer pocket where it’s much easier to cross the roads (a huge plus if you’ve been to Hanoi before!). It’s close to everything, but you still get a sense of calm and comfort when you return at the end of the day. As we checked out, we were surprised with a thoughtful parting gift, which left such a positive final impression. It’s the kind of personal touch that really makes a difference.
Read More
Soham
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location and staff.
Craig
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Was a great stay at this hotel, all staff were so helpful & friendly especially Bertha. The managers were fabulous and told us to call if there were any issues communicating with our drivers. It’s conveniently located next to the markets & restaurants.
Craig
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Wonderful place to stay, very attentive staff, highly recommended.
Terry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very good hotel very friendly employees. Benny manage, in the restaurant is fantastic made me feel like I was at my home!!! Food is wonderful dinners are fantastic!
Dustin
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

To start I want to commend the staff at the Grand Hotel du Lac. This was probably the most welcoming experience I’ve ever had at a regular hotel. Bertha handled my check-in and was incredibly helpful throughout my five-day stay. She went above and beyond, offering evening ginger tea and even helping me organize flowers I needed for a business matter. She was always available and eager to help. Breakfast each morning was another highlight. The buffet was fresh and beautifully presented, with real espresso coffee (no push-button machines). The staff were once again exceptional. Emily, who had just started, brought such joy and kindness to the morning that it was truly the best way to start the day. And then there’s Thomas, who greeted us personally in the lobby every time we came or went, always checking in to see if we needed anything. The rooms have a certain old-world charm that fits the character of the hotel, though some elements may feel a bit dated to those used to modern interiors. My colleague stayed in a room without a window, which can work perfectly well for travelers who value quiet and rest over natural light. However, if having a view or daylight is important to you, I would definitely recommend upgrading to one of the rooms with a window to enhance your overall experience. The pool terrace is a lovely spot to unwind, though it is on the smaller side. It’s also worth noting that there are some stairs involved in getting to it. Overall a great experience!
Read More
Number of reviews per page
20
40