Grand Mercure Danang

I absolutely cannot rate this hotel enough. From the moment I arrived, along with during my entire stay, I was treated with the upmost respect and courtesy any guest could ask for. All staff were remarkable but 3 in particular. I am eternally grateful to Mai Trang, Huy and Cam. My stay mattered and these 3 went above and beyond to demonstrate this. The hotel should value and cherish their approach to customer service. The food in the restaurant was delicious and again, the staff were very respectful. The bartender who made my night cap (old fashion cocktail) was also very friendly and attentive. The room was spacious and comfortable and the view of the river from my room was awesome. My stay here will be in my thoughts for a long time to come. Thank you so much.

Checked in early, staff accommodated my request to be located on the same floor as my friend who checked in a few hours earlier. Very prompt and efficient room cleaning - room turned over within the time I had my breakfast. Lounge staff very polite, friendly and helpful. Nice views all around, bed was comfortable with a pillow menu, and TV had many movie channels to choose from.

Great customer service. Breakfast buffet has a variety of choice and very tasty. Suite room is very spacious and clean. Very happy with Grand Mercure Da Nang. Will come back again.