Hanoi City Guest House

Great location hotel but staffs are not very helpful, they are just guest house, not a 3-star quality hotel as advertisement.

The staff here will do everything they can to make your stay the best it can be. Breakfast was yummy and room was clean and comfortable.

Room was large, clean, and comfortable. Bathroom could use an update but was alright. WiFi was very spotty on all floors. Breakfast was fair. Front desk staff was really nice.

Although we reached Hanoi City Hostel much earlier than the check-in time, the receptionist was very accomodating. We were given breakfast and had the option to even shower and freshen up while he got our room ready. Both the receptionists were very friendly and helpful. For the price you pay, the rooms are good and well kept. The location of the hotel is great since you're in the heart of all the action and you won't have any trouble getting back after having a couple of the famed Hanoi beers.

We booked for three nights when we got there we were welcomed with a ice cold glass of water while waiting to check in. We were surprised when we got into the room at how big it was. Breakfast is good and all staff are very friendly. They helped us book a boat cruise and while we were on the cruise we realised we had paid a very cheap price compared to some others. We booked an extra night once back from cruise and were given a very friendly welcome back by all staff. Our room was cleaned daily with fresh towels given each day.

Good value for the money. Centrally located and the staff is helpful.

They gave me another hotel.. they said my room was something wrong so they arranged me to a terrible hotel

Best stay so far and the most value for money. Stayed here 3 times in the course of 10 days. Made trips to halong bay and Sapa but couldn't help but come back to this hotel because it feels like home

Best hostel I've stayed in for the past one month that is around this budget.. I've been to some that are more expensive and it still doesn't best this place. Breakfast is so so, but service is top of the top.. U won't regret it! I came back 3 times ( once for a few days, booked a halong tour came back to stay, booked a sapa tour and I'm back here again). Walking dist to everywhere. Make sure u mark down ur street name and everything, it may get hard to find at night cause there are no lights in the hostel front after 12!

The hotel is rated highly in TripAdvisor with good reason. The stay was very pleasant. The location is in the middle of the old quarter. The staff is friendly and trustworthy. They were a great help with booking travel around northern Vietnam. In each case, I was happy with the tour group I was placed with. It seems they work with the better ones. I'd happily stay with them again.

The rooms are good, spacious and clean. The main reason to stay though is for the staff information. They spoke English and everyone on staff at the front desk was informative and helpful. Also good location within walking distance to many attractions and cafe Comga on the corner was good.

Great location and got a great deal for a dou le. Room was very clean. The main woman who worked the desk was awesome and helpful and super friendly. The younger girl who worked the desk on our last day was rude and cared more about her cell phone than anything else and is the only reason I didn't give the service a 5 rating. Good thing she only worked 1 night. Good, but not great, breakfast too. I would recommend.

Room is clean and staffs are very helpful. Close to main attractions, just within walking distance ;)

Ok, so we chose this place because the location was good, price was right & reviews pretty good for budget accom. A number of accom options hence the Hostel moniker. We had "deluxe" private rooms apparently! Staff great, helpful & friendly, tried their hardest BUT the product they are working with needs a lot of work. We (6 pax) ended up staying for 5 nights mainly because we were out each day on tours etc & it was convenient, but in the end it wore us down & we couldn't wait to be out of there. Biggest problem was the dampness & persistent probs with aircons & remotes that didn't work (very unhealthy & we weren't the only ones to comment/complain). Plumbing also a major issue. Bathrooms awash, no floormats, leaking sinks and bath tubs. Linen was clean & changed daily but threadbare & one only small towel each barely adequate. Plaster & paint peeling off the walls; step into the bathroom came away each time it was touched. Breakfast very basic, but the young lads who served were fun & friendly & did their best. Has a lift which is very welcome. If you used the stairs you were competing for space with boxes, ladders & all manner of clutter, & it was always dark (I slipped & hurt myself badly). Thank heavens there wasn't a fire. Health & safety inspectors in Aus would have a field day. I think Expedia and others listing these premises need to check the accuracy of info because what you see in the pictures is NOT what you find upon arrival. We wont be back.

We had an issue with our bank cards- all of which were being declined- and the staff were incredibly patient and helpful in aiding us in contacting banks in the UK. They were also indispensable in helping us book trains and buses and taxis and boat trips at very reasonable rates. When we came back to Hanoi for the day but weren't staying with them they let us store our luggage with them for the day before we caught our final train out of Hanoi. The beds are the MOST comfortable!! And the showers good pressure and plenty of hot water. Highly recommend!

Nice hotel, good location, very friendly staff. Had all the basics including good wifi & nice breakfast. Staff were very helpful.

Decent rooms, good food around the area, nice and friendly staffs to help us with the enquiries for directions and booking of our day trip! Breakfast was simple but filling.

I stayed in this hotel for 3 nights after a long international flight to arrive in Hanoi. Reception staff were friendly and gave good recommendations for food on the free map. My only issue is that my room was really cold - the sheets felt damp and it took ages to warm up in bed. This might be a good thing in summer months, but if you stay in January when it's not that warm up north, this may be something to bear in mind.

Clean room, good service,helped us buy train tickets, bright room with enough light, has elevator, good location right in old town with many shops and eateries

The hotel is great, near train station, good service from staff, but we booked two rooms, they only have one room for us. Two of my friends were allocated to the nearby Camellia Hotel, which has bad toilet! Disappointed!