Hanoi L'Heritage Diamond Hotel & Spa

Hotels
8.9
/10
Exceptional
133 reviews

What Guests Say About Their Stay

Guest
9.7
/ 10
Great hotel, clean room, great location. Walking distance to all famous spots. Staffs are friendly and helpful.
T***o
10.0
/ 10
Everything was so perfect when staying at this hotel. The hotel staff was so friendly and caring, the food at breakfast was so delicious. And finally, you don't need to order a public taxi, just ask the staff to provide you with a hotel car to the airport, it was much cheaper than a public taxi. This hotel is excellent.
Lai
10.0
/ 10
My stay at this hotel was truly memorable. The combination of comfortable accommodations, friendly staff, and convenient location made it an excellent choice. I would highly recommend it to anyone looking for a pleasant stay. Thank you!!!
Mariano
10.0
/ 10
We stayed at the Hanoi Lheritage Hotel for 4 nights . Everything was absolutely perfect. The hotel is well decorated, clean and the staff are kind. It is also located only a few minutes walk from Old Town. I would highly recommend this hotel.
Tommy
10.0
/ 10
All around, one of best hotels I have stayed at. It is in a great location central to the old quarter. The balcony room is very nice and has a comfortable bed with high quality pillows. The service staff is very helpful and knowledgeable about things to do around the city.
In the Area
See Map
17 Nha Chung, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 100000

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
note: hotel was previously named Hanoi L'heritage Diamond Hotel & Spa Hanoi L'Heritage Diamond Hotel & Spa is located in area / city Hang Trong Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Hanoi L'Heritage Diamond Hotel & Spa Address: Map & Location

17 Nha Chung, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
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Lobby Hanoi L'Heritage Diamond Hotel & Spa
Lobby 2 Hanoi L'Heritage Diamond Hotel & Spa

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Hanoi L'Heritage Diamond Hotel & Spa Rates per Night

Planning your trip and wondering about hotel rates? Finding the best hotel prices for Hanoi L'Heritage Diamond Hotel & Spa is easy with Traveloka. Room rates at Hanoi L'Heritage Diamond Hotel & Spa start from - before tax per night, which becomes - after including taxes. However, hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. You can expect to pay more during peak seasons or on weekends.

Looking for the best Hanoi L'Heritage Diamond Hotel & Spa hotel rates? Traveloka is your go-to source for the most up-to-date pricing and special offers.

Hanoi L'Heritage Diamond Hotel & Spa Location & Address

Wondering where to find Hanoi L'Heritage Diamond Hotel & Spa? The hotel address is key to planning your stay. Hanoi L'Heritage Diamond Hotel & Spa is located at 17 Nhà Chung, Phường Hàng Trống, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 100000. It's situated in the heart of Cebu City, known for its vibrant culture and delicious food scene. The hotel is approximately 2 km from the city center.

How to go to Hanoi L'Heritage Diamond Hotel & Spa from Airport

Getting to Hanoi L'Heritage Diamond Hotel & Spa from the airport is easy, with several convenient options available. Whether you're looking for the fastest route or the most affordable, here's how to get from Mactan-Cebu International Airport (CEB) to the hotel:

  • Taxi (Most Direct): Taxis are readily available at the airport. This is the most direct option, taking approximately 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride-hailing services like Grab are available at the airport. This is a convenient option, offering a fixed price and easy booking through the app.
  • Hotel Transfer (Stress-Free): Some hotels offer airport transfer services. Check with Hanoi L'Heritage Diamond Hotel & Spa to see if they provide this service.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer in advance to avoid any hassle upon arrival.

Hanoi L'Heritage Diamond Hotel & Spa Reviews & Summary

Curious about what other travelers think of Hanoi L'Heritage Diamond Hotel & Spa? Hotel reviews offer valuable insights into the guest experience. Guests often rave about the hotel's prime location, friendly staff, and comfortable rooms. The hotel's standout features include its rooftop pool and on-site spa, perfect for relaxation after a day of exploring Cebu City.

One guest shared, "The staff was incredibly welcoming, and the location was perfect for exploring the city. I would definitely stay here again!" Ready to experience it for yourself? Book your stay at Hanoi L'Heritage Diamond Hotel & Spa today!

Hanoi L'Heritage Diamond Hotel & Spa Room Types Available

Choosing the right room is essential for a comfortable stay. Hanoi L'Heritage Diamond Hotel & Spa offers a variety of hotel room types to suit different needs and preferences. From cozy rooms to spacious suites, here's a look at the available categories of hotel rooms:

  • Deluxe Room: Offers comfortable accommodations with city views.
  • Premier Room: Features more space and upgraded amenities.
  • Suite: Provides a separate living area and bedroom, ideal for families or longer stays.
  • Family Room: Designed to accommodate larger groups.

Please note: Smoking and non-smoking rooms are available. Check with the hotel for pet-friendly options and any associated charges or requirements.

Hotel Facilities in Hanoi L'Heritage Diamond Hotel & Spa

Hanoi L'Heritage Diamond Hotel & Spa offers a range of hotel amenities to enhance your stay. From relaxation to recreation, the hotel facilities cater to both adults and kids. Here's a glimpse of what you can expect:

  • Swimming Pool: Enjoy a refreshing dip in the outdoor pool.
  • Fitness Center: Stay active with a workout in the hotel's fitness center.
  • Spa: Indulge in a relaxing massage or treatment at the on-site spa.
  • Restaurant: Dine at the hotel's restaurant, offering a variety of cuisines.
  • Business Center: Stay connected with the business center, equipped with computers and printers.

Please note: Operating hours and extra fees may apply for certain facilities. Check with the hotel for specific details.

Hotel Buffet or Restaurant/Cafe in Hanoi L'Heritage Diamond Hotel & Spa

Dining at Hanoi L'Heritage Diamond Hotel & Spa is a treat, with options to satisfy every palate. Whether you're looking for a buffet or a casual cafe experience, the hotel has you covered. Here's a look at the dining options:

  • The Diamond Restaurant: Offers a diverse menu of international and local dishes. Buffet options are available for breakfast, lunch, and dinner. Price per person: $25.
  • The Cafe: Serves coffee, pastries, and light meals. Open from 7 AM to 10 PM.

Signature dishes at The Diamond Restaurant include the Lechon Cebu and the Kinilaw. Enjoy a culinary journey during your stay!

Hanoi L'Heritage Diamond Hotel & Spa Airport pickups and How to Book

For a seamless arrival, consider the hotel's airport transfer service. Many hotels with airport shuttle services offer convenient pick-up options. Hanoi L'Heritage Diamond Hotel & Spa may offer airport pick-up services to make your arrival as smooth as possible.

To book an airport transfer, contact the hotel directly or specify your request during the booking process. It's recommended to provide advance notice to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Cebu City is easy with the nearby public transport options. The proximity to MRT stations and bus stops makes it convenient to explore the city. Here's a look at the nearby options:

  • Cebu City Bus Terminal: Approximately 1 km from the hotel.
  • MyBus: Several MyBus stops are located within walking distance.

Public transport cards are available for purchase at the bus terminals and select convenience stores. Check for payment options and top-up locations for a hassle-free travel experience.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Hanoi L'Heritage Diamond Hotel & Spa? Cebu City offers a variety of attractions perfect for families and kids. Here are some nearby places to visit:

  • Cebu Zoo: A great place to see various animals. Distance: 3 km. Entry Price: $5.
  • Fort San Pedro: A historic fort offering a glimpse into Cebu's past. Distance: 2 km. Entry Price: $3.
  • Magellan's Cross: A historical landmark. Distance: 2.5 km. Entry Price: Free.
  • Basilica del Santo Niño: A beautiful church with historical significance. Distance: 2.5 km. Entry Price: Free.
  • Taoist Temple: A colorful temple with stunning views. Distance: 5 km. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Hanoi L'Heritage Diamond Hotel & Spa (Cebu City)

Exploring the local food scene is a must when visiting Cebu City. Discover nearby dining options and savor the flavors of the region. Here are some recommendations:

Cafes/ Restaurants:

  • Abaca Baking Company: Known for its delicious pastries and coffee.
  • Mooon Cafe: Offers a variety of Mexican dishes.
  • Golden Cowrie: Serves authentic Filipino cuisine.

Local Streetfood:

  • Puso (hanging rice): A staple side dish.
  • Ngohiong: A deep-fried vegetable spring roll.
  • Lumpia: Filipino spring rolls.
  • Balut: A developing duck embryo.
  • Chicharon: Crispy pork cracklings.

Shopping places near Hanoi L'Heritage Diamond Hotel & Spa (Cebu City)

Shopaholics, rejoice! Cebu City offers a variety of shopping destinations near Hanoi L'Heritage Diamond Hotel & Spa. Here are some shopping places to explore:

  • SM City Cebu: A large shopping mall with a wide range of stores.
  • Ayala Center Cebu: A popular mall with various retail outlets and dining options.
  • Gaisano Country Mall: A local mall with a variety of shops and services.

Other Places to Stay Near Hanoi L'Heritage Diamond Hotel & Spa

Looking for alternative accommodations near Hanoi L'Heritage Diamond Hotel & Spa? Cebu City offers a wide range of hotels to suit every budget and preference. Here are some options:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Mactan, Cebu: Offers luxurious accommodations and amenities.
  • Crimson Resort & Spa Mactan: Features beautiful beachfront views and excellent service.
  • Radisson Blu Cebu: A modern hotel with stylish rooms and a great location.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Waterfront Cebu City Hotel & Casino: Offers comfortable rooms and a casino.
  • Quest Hotel & Conference Center Cebu: A modern hotel with a convenient location.
  • Bayfront Hotel Cebu: Provides comfortable accommodations at a reasonable price.

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Days Hotel by Wyndham Cebu City: Offers comfortable rooms and basic amenities.
  • Hotel Stella: A budget-friendly option with a central location.
  • Castle Peak Hotel: Provides comfortable accommodations at a reasonable price.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Ready to book your stay? Find the perfect hotel and enjoy your trip with Traveloka!

All facilities in Hanoi L'Heritage Diamond Hotel & Spa

Lobby Hanoi L'Heritage Diamond Hotel & Spa
Lobby
Exterior Hanoi L'Heritage Diamond Hotel & Spa
Exterior
Bedroom Hanoi L'Heritage Diamond Hotel & Spa
Bedroom
In-room Bathroom Hanoi L'Heritage Diamond Hotel & Spa
In-room Bathroom
Restaurant Hanoi L'Heritage Diamond Hotel & Spa
Restaurant

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Bar
  • Breakfast
  • Cafe
  • Snacks

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Things to Do

  • Spa

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hanoi L'Heritage Diamond Hotel & Spa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Please note that Your Children Might Be Charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet

Extra Breakfast

Accommodation does not serve free extra breakfast.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hanoi L'Heritage Diamond Hotel & Spa
55
Number of floors in Hanoi L'Heritage Diamond Hotel & Spa
10
Another facilities in Hanoi L'Heritage Diamond Hotel & Spa
Bathrobe, Bathtub, Desk, Hairdryer, In-room safe

Frequently asked question in Hanoi L'Heritage Diamond Hotel & Spa

What are available facilities at Hanoi L'Heritage Diamond Hotel & Spa?
There are top facilites at Hanoi L'Heritage Diamond Hotel & Spa such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hanoi L'Heritage Diamond Hotel & Spa?
Check-in time at Hanoi L'Heritage Diamond Hotel & Spa is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hanoi L'Heritage Diamond Hotel & Spa provide breakfast?
Yes, Hanoi L'Heritage Diamond Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hanoi L'Heritage Diamond Hotel & Spa?
Hanoi L'Heritage Diamond Hotel & Spa is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hanoi L'Heritage Diamond Hotel & Spa have?
Hanoi L'Heritage Diamond Hotel & Spa has 10 floors.
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More Reviews from Other Guests in Hanoi L'Heritage Diamond Hotel & Spa

9.0
Exceptional
From 121 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hanoi L'Heritage Diamond Hotel & Spa

Number of reviews per page
20
40
Top reviews
Nick
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staffs are friendly and professional. Property location is a plus.
HOA
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff were amazing and friendly, great location close to train street.
carole
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The top of the star in our entry was always encombered with the cleaning cart making it inconvénient to enter our room.
Lai
icon-Business Family
Business Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

My stay at this hotel was truly memorable. The combination of comfortable accommodations, friendly staff, and convenient location made it an excellent choice. I would highly recommend it to anyone looking for a pleasant stay. Thank you!!!
Mariano
icon-Business Family
Business Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

We stayed at the Hanoi Lheritage Hotel for 4 nights . Everything was absolutely perfect. The hotel is well decorated, clean and the staff are kind. It is also located only a few minutes walk from Old Town. I would highly recommend this hotel.
Tommy
icon-Business Family
Business Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

All around, one of best hotels I have stayed at. It is in a great location central to the old quarter. The balcony room is very nice and has a comfortable bed with high quality pillows. The service staff is very helpful and knowledgeable about things to do around the city.
Mark
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Friendly small hotel in good location, marked down by lack of bar, lack of rooftop bar, no lounge or communal meeting place and no restaurant
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

Property is good value for money. Location is in Old Quarter, convenient. Staff outstanding. Only negative was breakfast, which was below quality of others in Vietnam.
sharon
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

the hotel is very centrally situated to explore Hanoi. The reception staff were exceedingly helpful with directions and any queries. They also were happy to look after our larger luggage whilst we were in Halong bay.
Patricia
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

It is a convenient hotel With a good location. The room was spacious and the staff friendly.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Great location and excellent family rooms. Thoroughly enjoyed our shoet stay. Staff incredibly helpful.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 317 week(s) ago

Hotels.com verified review

I stayed 1 night at the L’heritage Diamond, and one night at a different property. The L’heritage Diamond ( LD) was 20% more expensive than the other hotel. However, the other hotel handily beat the LD in every meaningful category : cleanliness, guest service, design, comfort, noise level, and value. Management would be well advised to implement a better system of monitoring and ensuring room cleanliness. My bedsheet had a very noticeable red stain, and there were numerous hairs on the bathroom floor and a towel. The staff in the lobby and restaurant were pleasant, and professional for the most part. Overall, my stay was decent, but not great.
Read More
Debi
8.0
/10
Reviewed 317 week(s) ago

Hotels.com verified review

We were upgraded at check in. Big room, very clean, great shower. Breakfast good but offered the a la carte menu only after we finished buffet - which had nice choices. Cons - noisy. Construction behind and in front of hotel. Noisy air con and could hear plumbing from adjacent bathrooms. Slept with earplugs. Nice staff but not as polished as better hotels. Avoid driver to/from airport. Overly aggressive, on phone much of trip and drove too fast. Taxi drivers were more careful than he.
Read More
P
10.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Great hotel that is very well positioned. Goodness me.
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

Very friendly welcome, staff always on hand to help and always smiling. Great value for money in a very good location in Hanoi old town
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Wonderful family room with great set up with two connecting rooms. Wonderful reception staff with Marteen doing a great job managing reception and Viet Anh so helpful and kind. Massage staff wonderful and gave our children great massages for a very reasonable fee. Totally recommend this hotel and would definitely stay here again as faultless and great location.
Read More
Elisavet
10.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

Great hotel, great location! Staff was super nice and helpful, very pleasant stay!
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

On arrival we were put in a room on 4th floor. Very hot and no lift. We asked to be moved which was achieved on day 3 of 4. The new room by the pool on ground floor was excellent. Pool was lovely, but there was building work going on right next to the pool which was all day and noisy and dusty. Would stay agin but only in round floor poolside room. Breakfast was good. Staff were friendly and helpful.
Read More
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 336 week(s) ago

Expedia Group verified review

Handy spot. Big, clean rooms. Good breakfast. Friendly staff.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

Had just one night stay in Hanoi but all the staff here were absolutely great even allowed us to leave luggage in foyer while we explored after our Halong Bay Cruise, even though we weren't staying there that night
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hanoi L'Heritage Diamond Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 121 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hanoi L'Heritage Diamond Hotel & Spa

Number of reviews per page
20
40
Top reviews
Nick
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staffs are friendly and professional. Property location is a plus.
HOA
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff were amazing and friendly, great location close to train street.
carole
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The top of the star in our entry was always encombered with the cleaning cart making it inconvénient to enter our room.
Lai
icon-Business Family
Business Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

My stay at this hotel was truly memorable. The combination of comfortable accommodations, friendly staff, and convenient location made it an excellent choice. I would highly recommend it to anyone looking for a pleasant stay. Thank you!!!
Mariano
icon-Business Family
Business Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

We stayed at the Hanoi Lheritage Hotel for 4 nights . Everything was absolutely perfect. The hotel is well decorated, clean and the staff are kind. It is also located only a few minutes walk from Old Town. I would highly recommend this hotel.
Tommy
icon-Business Family
Business Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

All around, one of best hotels I have stayed at. It is in a great location central to the old quarter. The balcony room is very nice and has a comfortable bed with high quality pillows. The service staff is very helpful and knowledgeable about things to do around the city.
Mark
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Friendly small hotel in good location, marked down by lack of bar, lack of rooftop bar, no lounge or communal meeting place and no restaurant
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

Property is good value for money. Location is in Old Quarter, convenient. Staff outstanding. Only negative was breakfast, which was below quality of others in Vietnam.
sharon
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

the hotel is very centrally situated to explore Hanoi. The reception staff were exceedingly helpful with directions and any queries. They also were happy to look after our larger luggage whilst we were in Halong bay.
Patricia
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

It is a convenient hotel With a good location. The room was spacious and the staff friendly.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Great location and excellent family rooms. Thoroughly enjoyed our shoet stay. Staff incredibly helpful.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 317 week(s) ago

Hotels.com verified review

I stayed 1 night at the L’heritage Diamond, and one night at a different property. The L’heritage Diamond ( LD) was 20% more expensive than the other hotel. However, the other hotel handily beat the LD in every meaningful category : cleanliness, guest service, design, comfort, noise level, and value. Management would be well advised to implement a better system of monitoring and ensuring room cleanliness. My bedsheet had a very noticeable red stain, and there were numerous hairs on the bathroom floor and a towel. The staff in the lobby and restaurant were pleasant, and professional for the most part. Overall, my stay was decent, but not great.
Read More
Debi
8.0
/10
Reviewed 317 week(s) ago

Hotels.com verified review

We were upgraded at check in. Big room, very clean, great shower. Breakfast good but offered the a la carte menu only after we finished buffet - which had nice choices. Cons - noisy. Construction behind and in front of hotel. Noisy air con and could hear plumbing from adjacent bathrooms. Slept with earplugs. Nice staff but not as polished as better hotels. Avoid driver to/from airport. Overly aggressive, on phone much of trip and drove too fast. Taxi drivers were more careful than he.
Read More
P
10.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Great hotel that is very well positioned. Goodness me.
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

Very friendly welcome, staff always on hand to help and always smiling. Great value for money in a very good location in Hanoi old town
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Wonderful family room with great set up with two connecting rooms. Wonderful reception staff with Marteen doing a great job managing reception and Viet Anh so helpful and kind. Massage staff wonderful and gave our children great massages for a very reasonable fee. Totally recommend this hotel and would definitely stay here again as faultless and great location.
Read More
Elisavet
10.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

Great hotel, great location! Staff was super nice and helpful, very pleasant stay!
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

On arrival we were put in a room on 4th floor. Very hot and no lift. We asked to be moved which was achieved on day 3 of 4. The new room by the pool on ground floor was excellent. Pool was lovely, but there was building work going on right next to the pool which was all day and noisy and dusty. Would stay agin but only in round floor poolside room. Breakfast was good. Staff were friendly and helpful.
Read More
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 336 week(s) ago

Expedia Group verified review

Handy spot. Big, clean rooms. Good breakfast. Friendly staff.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

Had just one night stay in Hanoi but all the staff here were absolutely great even allowed us to leave luggage in foyer while we explored after our Halong Bay Cruise, even though we weren't staying there that night
Number of reviews per page
20
40