Hanoi Prime Garden Hotel & Spa

Wifi is weak, sending zalo messages is fluttering, watching youtube can't load, TV turns on with no signal, asked the staff to fix it, but the staff reported the cable problem, looking forward to understanding. And the manager of the hotel fanpgae, chats with guests like "mother of the world". Initially, the price of airport transfer service is 270k, in other places 230k (I find out myself), but I still support the hotel service, decided to book a hotel car, 1 feedback price is 300k than the original price was 30k) .Then I said to think again, so the hotel said to cancel the car, I wasted time at the hotel, asking for rooms, asking for tours, asking cars .... There, I have booked the hotel and paid for the room already - did I have to ask and go to another guest where?) Honestly, the 3.5 -4 star hotel in Hanoi Old Quarter, opened the door to do business, Considering consulting for customers takes time and saying 2 words, sometimes 270k, sometimes 300k, customers change their decisions then cursing customers, all kinds of things. You should consider before contacting the hotel, do not let yourself "waste time" precious hotel. Advantages: a happy reception, enthusiastic with guests, clean hotel, near the center when returning to the center, the manager asks ks service, if not satisfied, hope I ignore it, I see he is fond of guests row. Because the chat staff is about to leave, I want to deteriorate the hotel image, but I really don't know if it is exactly what the manager says. Or is the "hit and rub" way to swear at the customer and then go apologize. I think a lot about his apology, but if I give in to a good review for the hotel, it will lose the objectivity. For you to come later who intend to stay here. Thank you for reading comments

The hotel is located in the lane that the car cannot access, the sanitation is not clean. The soundproof is very bad. I booked a family room with no elevator up to the room to take the stairs. Room is very tight. Will not come back!

We had a wonderful stay here. + The room is clean. + Nice service/staff. + Great location. - Room is quite small but cozy. - No chairs in the hotel room. We forgot our ID at the hotel but the receptionist was willing to send it to HCMC for us without any fee. Will definitely stay here next time.

Clean the room and wipe it over the floor while the guest is left to remove dust and hair. Clean rooms, good service, quiet location, many shops are very convenient for eating.

Enthusiastic reception, clean hotel, ok

Room looks like, clean, comfortable, good facilities, right in the center, the price is very quiet, the receptionist is very enthusiastic.

Great hotel, will be back next time.

The hotel is very clean and comfortable. Very enthusiastic staff, super cheap price.

The hotel is clean, the service is friendly.

Room is shaped like, enthusiastic staff