Hovi Hoang Cau 3 - My Hotel

Quá sức tệ! 1 sao cho trải nghiệm tại khách sạn này! Mình nhận phòng khá trễ tầm 11h đêm ngày 14/07/2023 , khi tiếp tân đưa mình chìa khóa phòng 301 lúc bước vào thì drap giường bị lật lên như có ai đó đã sử dụng qua và chưa được dọn dẹp. Khi gọi điện xuống yêu cầu hỗ trợ tiếp tân nói lên phòng 401, và khi mình bước vào phòng 401 thì cảm giác còn tệ hơn nữa : 1. Thành giường rất bụi, cực kỳ bụi, và bụi cả ở trên sàn. Phòng không hề được lau dọn! 2. Cửa phòng tắm kéo ngang mà cảm giác lung lay muốn sập 3. Vòi hoa sen đóng cặn thậm chí có rêu xanh bám vào, làm sao dám tắm? 4. Mọi thứ đều cũ và hầu như đã xuống cấp.. 5. Quạt thông gió trong phòng tắm bẩn đến nỗi rớt xuống cả bụi đen thôi xuống bồn cầu. Mình đã book phòng luxury vip và thanh toán từ trước, vậy tại sao nhân viên không chuẩn bị dọn dẹp phòng trước và đóng cửa lại mà để cửa mở, để khi gọi xuống hỏi thì báo chắc khách khác vào rồi! Khách sạn làm việc kiểu gì vậy? Chất lượng phòng 401 quá sức tệ và mình yêu cầu được đổi phòng khác thì tiếp tân bảo chỉ còn phòng trên tầng 10 và nói rõ ràng là mình phải tự xách hành lý lên thang bộ chứ thang máy không lên tầng 10. Và có nói mình ở tạm phòng 401, sáng mai mới có dọn phòng tới dọn! Vào sáng hôm sau, khi mình yêu cầu đổi phòng khác, lại đưa mình phòng 301, mình lên xem trước và phòng vẫn y nguyên như tối mình đến, drap giường vẫn bị hất tung lên và không có ai dọn phòng! Cuối cùng mình phải tự đi xem hết tất cả các phòng để chọn chứ không muốn để tiếp tân chọn nữa, và cuối cùng chọn được 1 phòng gọi là tạm được, nhưng vòi sen đóng cặn xanh còn gớm hơn phòng 401. Tủ lạnh thì dơ không được lau chùi. Bởi vì bị bắt thanh toán trước nên mình ráng ở lại cho xong việc. Đi lo công việc mà quá mất thời gian cho việc ở là một việc hết sức mệt mỏi. Phòng quá tệ, mà giá thanh toán lại quá cao. Cuối cùng mình đánh giá khách sạn này là tệ hơn mức tệ!

The room is like the picture on traveloka: spacious, clean, airy, bright, the bed is very spacious and comfortable. Good service staff, friendly, enthusiastic to help. Room price is quite good for a group of 2-3 people. It would be better if the hotel used a magnetic lock instead of a key and had a shower curtain

The room is older than I imagined... needs cleaning. My room 702 seems to have many guests coming in and out and the deterioration is clearly felt.

Nvs got water soaked from upstairs, the old living room didn't have filtered water available in the room

The TV cannot be used, the toilet door lock is broken, the room door is difficult to open and close, the toilet paper is torn because it gets wet and then dries,

A bit disappointed with the facilities here

Poor service, room quality is also not good

Clean, airy room, good experience This place is the worst service in all hotels I have ever stayed. 1. Before leaving, I asked the airport transfer service to the hotel because when I booked I saw it in the utilities, I called to ask, the receptionist told her to check and will call back, I also asked her to notify me soon. If not, I found another car and I didn't get any call back until I got to the hotel. 2. The next day I asked to rent a motorbike, this place only had 1 car so I was ok to rent it for 200k/day even though I went for half a day because the receptionist said "no half-day rental". While the next day, my friend rented and was only charged 120k, when I asked again when I was charged, she said the reason was that the 24h car fee is different, the other friends went for half a day, I asked why when I asked If you don't rent a car for half a day, she said the reason was "If you don't inform in advance, you will rent a car (note that my friends are the same, I just come down to ask in the morning) 🙂. 2. Because the previous day I was driving without a document, I was a bit shy, so I asked to book another car for the next day (car rental price 200k + shipping to the destination is 60k), I was ok and closed with another receptionist. order for this patient (this patient is in the afternoon shift, it's so cute), then in the morning I met that scowling friend, asked her to say why I didn't tell before, now she doesn't have a car (I'm like , while she doesn't) wanted to check with the other friend but we were wrong by default, and didn't listen to us). I don't want to argue, so ignore it. When I came back in the afternoon, my friend was cute, I asked her again if she explained that she thought she could still rent in the morning, so she didn't book in advance, didn't expect it to be in the morning, so I hope I can understand (I'm ok, not anh big deal, different attitude). 3. On the day of check-out, I called to ask the reception, why did the coin hit you, asked for a late check-out of about 2 hours, the price was calculated, she said it was half a day, I was ok, then she said "room" I have someone to book, don't support late check-out” (nothing to think about if I don't call from the landline and haven't told me what my room number is 🙂) 4. I've personally reviewed the hair receptionist for a while now. Short scowl thoy, back to the hotel, I found this to be more like a motel, when I walked in, the floor was very dusty, the bed and blanket were spread with the right duvet cover, the inside of the blanket was left for the guest to wrap themselves, no free mineral water ( there is an empty refrigerator), in 3 days without filling paper to change towels at all. Mainly because we don't stay a lot, so if I tell you the cute receptionist will probably clean up.

Old hotel, peeling wooden floors, damp, shower not working. The room had many ants, the hotel door had no hotel name, which was difficult to find. Very bad experience

From the room and to the service is very bad. It's a world away from the picture, the price is too high compared to the quality, but there's no water in the room, the staff when the customer enters doesn't greet or ask what the customer needs, they have to let the customer come to the place to say hello. Guests must also let the guests arrange their own cars. There was a power outage at night. Asking for a price like this from a hotel is not worth it, not worth the motel's service. I went on a trip and booked it on the app looking at photos hoping to find a comfortable place to stay but ended up finding a hotel that was so bad, I was so disappointed. I pay for the service but it's like I'm asking them for it.