Lake View Hotel Hanoi

Hotels
9.1
/10
Exceptional
50 reviews

What Guests Say About Their Stay

ha vu t. t.
9.4
/ 10
Lovely staff. Spacious and clean room.
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PHAM N. Q. N.
9.1
/ 10
Clean hotel, comfortable, reasonable price, friendly receptionist and room service staff
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tran M. T.
10.0
/ 10
The staff is enthusiastic and knowledgeable in advising on local entertainment venues. The room is clean, the equipment is new. The room is very well prepared and fully equipped. 10 points in the price range and other hotels in the same area!
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22housingp S.
9.7
/ 10
Beautiful hotel, clean, beautiful west lake view, friendly staff, will come back on the next vacation
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Thơm N.
10.0
/ 10
The hotel's view is so good, the room is small and pretty, the price is affordable and the road from where I go is also convenient, I go to the lake to chill at night, the room is 10 points.
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In the Area
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65 Trich Sai, Buoi Ward, Tay Ho District, Hanoi, Vietnam, 100000

Main Facilities

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AC
Elevator
WiFi
Lake View Hotel Hanoi is a hotel in a good neighborhood, which is located at Bưởi ward. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Lake View Hotel Hanoi

65 Trich Sai, Buoi Ward, Tay Ho District, Hanoi, Vietnam, 100000
Discover More Places
Lobby Lake View Hotel Hanoi
Exterior 2 Lake View Hotel Hanoi

Discover More About Lake View Hotel Hanoi

Location


Lake View Hotel Hanoi is a hotel in a good neighborhood, which is located at Bưởi ward.

About Lake View Hotel Hanoi

If you plan to have a long-term stay, staying at Lake View Hotel Hanoi is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Lake View Hotel Hanoi is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Lake View Hotel Hanoi.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Lake View Hotel Hanoi is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Lake View Hotel Hanoi is the right place to stay.

All facilities in Lake View Hotel Hanoi

Bar, Cafe and Lounge Lake View Hotel Hanoi
Bar, Cafe and Lounge
Lobby Lake View Hotel Hanoi
Lobby
Exterior Lake View Hotel Hanoi
Exterior
Bedroom Lake View Hotel Hanoi
Bedroom
In-room Bathroom Lake View Hotel Hanoi
In-room Bathroom

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Public Facilities

  • Early check-in
  • Elevator
  • Late check-out
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Welcoming drinks
  • Early Check-in
  • Late Check-out
  • Luggage storage
  • Tours

General

  • AC
  • Non-smoking room
  • Smoking area
  • Terrace

Nearby Facilities

  • Grocery
  • Hair salon
  • Shops

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Lake View Hotel Hanoi

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 22:00
Check-out:
06:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - 22:00 - to 06:00 - 12:00
Available rooms at Lake View Hotel Hanoi
20
Number of floors in Lake View Hotel Hanoi
8
Another facilities in Lake View Hotel Hanoi
Cable TV, Desk, Hairdryer, Minibar, Shower

Frequently asked question in Lake View Hotel Hanoi

What are available facilities at Lake View Hotel Hanoi?
There are top facilites at Lake View Hotel Hanoi such as AC, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Lake View Hotel Hanoi?
The standard check-in time at Lake View Hotel Hanoi is starting from 14:00 - 22:00 while the latest check-out time is at 06:00 - 12:00
What is the star rating of Lake View Hotel Hanoi?
Lake View Hotel Hanoi is a 3.0-star hotel.
How many floors does Lake View Hotel Hanoi have?
Lake View Hotel Hanoi has 8 floors.
How many rooms are available at Lake View Hotel Hanoi?
Lake View Hotel Hanoi has 20 rooms in total.
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More Reviews from Other Guests in Lake View Hotel Hanoi

9.1
Exceptional
From 50 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

9.2

Location

9.1

Service and Facilites

9.0

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Lake View Hotel Hanoi

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
The staff only cleans the room and bathroom when requested. I went out until 4pm and the staff knocked on the door repeatedly asking if the room needed cleaning. The toilet paper was not replaced either.
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Andee N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Reasonable price, cool West Lake view, lovely staff
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
such hotel not rekomended old hotel not now next time better and water review
1 people find it helpful
C***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Ok, clean hotel, okla will come back next time
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Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your compliments on the cleanliness of the hotel! We are very happy to hear that you are satisfied and look forward to welcoming you back again in the future. Sincerely, 22LAND Hotel Team
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Bé Kim
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Excellent staff
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you very much for your compliments to the 22LAND staff. Your satisfaction is a great source of motivation for us to continuously improve the quality of service. We look forward to welcoming you again in the future! Sincerely, 22LAND Hotel Team
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Bé Kim
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Clean room, friendly staff. Very good experience.
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and sharing your positive experience! We are delighted to hear that you were satisfied with the clean rooms and friendly staff. We look forward to welcoming you back in the near future. Sincerely, 22LAND Hotel Team
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 23 week(s) ago
We stayed here for 1 night, the hotel is ok, the staff is quite nice when meeting in person. The downside is that when I called the receptionist when I had a need or needed help, they hung up (3 staff members changed shifts and did the same). I don't know if it was due to the above directive or not, it's very impolite, the hotel should consider this matter, because the time was urgent, I didn't have time to argue.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
We are very happy to know that you are satisfied with the quality of the hotel. We would like to take note of your feedback that the reception contact via phone was not as expected. And we are truly sorry and are reviewing the process as well as discussing with the shifts to avoid similar situations from happening. Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely
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ha vu t. t.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Lovely staff. Spacious and clean room.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
We are very happy to know that you are satisfied with the room and have good feelings about the staff. Your compliments are a great motivation for us to continue to try every day. Hope to welcome you back soon in the upcoming trips!
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PHAM N. Q. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Clean hotel, comfortable, reasonable price, friendly receptionist and room service staff
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Accommodation's Reply
27 Jun 2025
We are very happy to know that you are satisfied with the cleanliness, facilities, price and especially the service attitude of the receptionist and housekeeping staff. This will be a great motivation for the entire hotel team to continue to improve the quality of service every day. We look forward to welcoming you back in the near future!
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B***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
The room is close enough to hear the sound of water.
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and sharing your feedback on your stay. We are sorry to hear that the water noise affected your comfort. Our technical team will check and improve this issue to provide a better resting space. We look forward to welcoming you back and having a better experience in the future. Best regards,
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T***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Very friendly staff, clean room, view straight to West Lake, very chill
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your sincere compliments about the staff, rooms and the beautiful view of West Lake. We are very happy to know that you had a “chill” and comfortable experience at the hotel. This is the motivation for us to continue to improve the quality of service. We look forward to welcoming you on your next visit to Hanoi! Sincerely, 22LAND Hotel Team
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H***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 32 week(s) ago
The two receptionists are very cute and enthusiastic.
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Accommodation's Reply
29 Sep 2025
Thank you very much for your compliments to the 22LAND receptionists! We are delighted to know that you felt the friendliness and enthusiasm of our staff. We look forward to welcoming you back soon! Best regards, 22LAND Hotel Team
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P***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Friendly and helpful staff Nice and clean room Everything was great
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2 people find it helpful
Accommodation's Reply
13 Apr 2025
Dear Valued Guest, We would like to thank you for taking the time to share your experience at Lake View Hotel. We are delighted to know that you were satisfied with the service provided by our reception staff and housekeeping team. We always strive to provide the best service to our customers, and your satisfaction is our greatest motivation. We will continue to improve and maintain our service standards. We look forward to welcoming you back in the near future! Best regards, Lake View Hotel
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B***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
Great, clean, spacious and well equipped room. Will be back.
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2 people find it helpful
Accommodation's Reply
13 Apr 2025
Dear Valued Guest, We would like to thank you for taking the time to share your experience at Lake View Hotel. We are delighted to know that you were satisfied with the service provided by our reception staff and housekeeping team. We always strive to provide the best service to our customers, and your satisfaction is our greatest motivation. We will continue to improve and maintain our service standards. We look forward to welcoming you back in the near future! Best regards, Lake View Hotel
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See original
Dinh N. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 49 week(s) ago
I came here for the second time. This time, even though I had paid, Traveloka did not send the Booking to the hotel. Luckily, the receptionist enthusiastically supported me. The next afternoon, I had an accident when traveling back and continued to receive support from the male receptionist. I really like the enthusiasm of everyone here. Next time I go to Hanoi, I will continue to come back. ❤
Read More
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3 people find it helpful
Accommodation's Reply
29 Sep 2025
It was a pleasure to welcome you for the second time at 22LAND and thank you for sharing your wonderful experiences! We are very proud that our reception team has promptly supported you in difficult situations, making your trip smoother and more memorable. We look forward to continuing to accompany you on your upcoming visits to Hanoi. 22LAND is always ready to welcome and serve you with all our enthusiasm and dedication. Wishing you good health and happiness! Sincerely,
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 50 week(s) ago
The hotel is dirty, everyone should check the bed sheets carefully, there are stains, red stains like blood, it looks very disgusting. The hotel should pay more attention. I booked a room for 2 days at cs1 65, the day I checked in was 2 hours late even though I had paid in full on the app, but the hotel still rented it to another guest and pushed me to cs2. Although the room was bigger, the bathroom smelled like a sewer, making the whole room stink. In general, the hotel should pay more attention to hygiene because the view is ok, but it's dirty, I don't dare sleep on the mattress!!! THE BED SHEETS ARE TOO DIRTY There was a male staff member with a slightly tense face and an unenthusiastic attitude while the other 2 female staff members were ok.
Read More
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
29 Sep 2025
First of all, we sincerely apologize for the bad experience during your stay at 22LAND, especially the hygiene issue and the inconvenience during check-in. We are sorry that this incident has affected your satisfaction. Regarding the condition of the bed sheets and the bad smell in the room, we have immediately forwarded the information to the housekeeping and maintenance department for serious handling, and at the same time, increased room quality inspection before welcoming guests. Regarding the late check-in and the transfer to another facility, we would like to take note and will carefully review the booking and reception process to avoid similar cases in the future. We hope that you will sympathize and give us the opportunity to serve you more attentively next time. Sincerely,
Translated by Google Icon
See original
Hoang T. T. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
Clean room, lovely receptionist
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your kind compliments to our room and receptionist! We are delighted to know that you had a comfortable and satisfying experience during your stay. We are sure that our receptionist will be delighted to receive your compliments. We hope to welcome you back soon! Sincerely, 22LAND Hotel Team
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H***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 55 week(s) ago
Clean room, lovely receptionist
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your kind compliments to our room and receptionist! We are delighted to know that you had a comfortable and satisfying experience during your stay. We are sure that our receptionist will be delighted to receive your compliments. We hope to welcome you back soon! Sincerely, 22LAND Hotel Team
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Ho Thi H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 59 week(s) ago
Friendly staff, nice room
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3 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND Hotel and for your compliments to our staff and the quality of our rooms! We are very happy to know that you are satisfied with our enthusiastic support and beautiful room space. This is the motivation for us to continue to strive to improve our services every day. We look forward to welcoming you on your next trip! Sincerely,
Translated by Google Icon
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H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 59 week(s) ago
The staff is cheerful and enthusiastic, the room is clean and fully equipped. Right next to West Lake. I will come back if I have the opportunity to come to Hanoi.
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2 people find it helpful
Accommodation's Reply
08 Oct 2024
Lake view Hotel thanks you for choosing us as your accommodation for your vacation. The hotel would like to thank you for your good review. We always listen to our customers' feedback and try to improve in your next stay. Hope to see you again soon
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Number of reviews per page
20
40

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Bedroom 4 Lake View Hotel Hanoi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.1
Exceptional
From 50 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

9.2

Location

9.1

Service and Facilites

9.0

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Lake View Hotel Hanoi

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
The staff only cleans the room and bathroom when requested. I went out until 4pm and the staff knocked on the door repeatedly asking if the room needed cleaning. The toilet paper was not replaced either.
Translated by Google Icon
See original
Find this review helpful?
Andee N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Reasonable price, cool West Lake view, lovely staff
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
such hotel not rekomended old hotel not now next time better and water review
1 people find it helpful
C***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Ok, clean hotel, okla will come back next time
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your compliments on the cleanliness of the hotel! We are very happy to hear that you are satisfied and look forward to welcoming you back again in the future. Sincerely, 22LAND Hotel Team
Translated by Google Icon
See original
Bé Kim
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Excellent staff
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you very much for your compliments to the 22LAND staff. Your satisfaction is a great source of motivation for us to continuously improve the quality of service. We look forward to welcoming you again in the future! Sincerely, 22LAND Hotel Team
Translated by Google Icon
See original
Bé Kim
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Clean room, friendly staff. Very good experience.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and sharing your positive experience! We are delighted to hear that you were satisfied with the clean rooms and friendly staff. We look forward to welcoming you back in the near future. Sincerely, 22LAND Hotel Team
Translated by Google Icon
See original
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 23 week(s) ago
We stayed here for 1 night, the hotel is ok, the staff is quite nice when meeting in person. The downside is that when I called the receptionist when I had a need or needed help, they hung up (3 staff members changed shifts and did the same). I don't know if it was due to the above directive or not, it's very impolite, the hotel should consider this matter, because the time was urgent, I didn't have time to argue.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Jun 2025
We are very happy to know that you are satisfied with the quality of the hotel. We would like to take note of your feedback that the reception contact via phone was not as expected. And we are truly sorry and are reviewing the process as well as discussing with the shifts to avoid similar situations from happening. Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely
Translated by Google Icon
See original
ha vu t. t.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Lovely staff. Spacious and clean room.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Jun 2025
We are very happy to know that you are satisfied with the room and have good feelings about the staff. Your compliments are a great motivation for us to continue to try every day. Hope to welcome you back soon in the upcoming trips!
Translated by Google Icon
See original
PHAM N. Q. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Clean hotel, comfortable, reasonable price, friendly receptionist and room service staff
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
27 Jun 2025
We are very happy to know that you are satisfied with the cleanliness, facilities, price and especially the service attitude of the receptionist and housekeeping staff. This will be a great motivation for the entire hotel team to continue to improve the quality of service every day. We look forward to welcoming you back in the near future!
Translated by Google Icon
See original
B***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
The room is close enough to hear the sound of water.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and sharing your feedback on your stay. We are sorry to hear that the water noise affected your comfort. Our technical team will check and improve this issue to provide a better resting space. We look forward to welcoming you back and having a better experience in the future. Best regards,
Translated by Google Icon
See original
T***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Very friendly staff, clean room, view straight to West Lake, very chill
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your sincere compliments about the staff, rooms and the beautiful view of West Lake. We are very happy to know that you had a “chill” and comfortable experience at the hotel. This is the motivation for us to continue to improve the quality of service. We look forward to welcoming you on your next visit to Hanoi! Sincerely, 22LAND Hotel Team
Translated by Google Icon
See original
H***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 32 week(s) ago
The two receptionists are very cute and enthusiastic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Sep 2025
Thank you very much for your compliments to the 22LAND receptionists! We are delighted to know that you felt the friendliness and enthusiasm of our staff. We look forward to welcoming you back soon! Best regards, 22LAND Hotel Team
Translated by Google Icon
See original
P***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Friendly and helpful staff Nice and clean room Everything was great
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Apr 2025
Dear Valued Guest, We would like to thank you for taking the time to share your experience at Lake View Hotel. We are delighted to know that you were satisfied with the service provided by our reception staff and housekeeping team. We always strive to provide the best service to our customers, and your satisfaction is our greatest motivation. We will continue to improve and maintain our service standards. We look forward to welcoming you back in the near future! Best regards, Lake View Hotel
Translated by Google Icon
See original
B***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
Great, clean, spacious and well equipped room. Will be back.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
13 Apr 2025
Dear Valued Guest, We would like to thank you for taking the time to share your experience at Lake View Hotel. We are delighted to know that you were satisfied with the service provided by our reception staff and housekeeping team. We always strive to provide the best service to our customers, and your satisfaction is our greatest motivation. We will continue to improve and maintain our service standards. We look forward to welcoming you back in the near future! Best regards, Lake View Hotel
Translated by Google Icon
See original
Dinh N. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 49 week(s) ago
I came here for the second time. This time, even though I had paid, Traveloka did not send the Booking to the hotel. Luckily, the receptionist enthusiastically supported me. The next afternoon, I had an accident when traveling back and continued to receive support from the male receptionist. I really like the enthusiasm of everyone here. Next time I go to Hanoi, I will continue to come back. ❤
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
29 Sep 2025
It was a pleasure to welcome you for the second time at 22LAND and thank you for sharing your wonderful experiences! We are very proud that our reception team has promptly supported you in difficult situations, making your trip smoother and more memorable. We look forward to continuing to accompany you on your upcoming visits to Hanoi. 22LAND is always ready to welcome and serve you with all our enthusiasm and dedication. Wishing you good health and happiness! Sincerely,
Translated by Google Icon
See original
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 50 week(s) ago
The hotel is dirty, everyone should check the bed sheets carefully, there are stains, red stains like blood, it looks very disgusting. The hotel should pay more attention. I booked a room for 2 days at cs1 65, the day I checked in was 2 hours late even though I had paid in full on the app, but the hotel still rented it to another guest and pushed me to cs2. Although the room was bigger, the bathroom smelled like a sewer, making the whole room stink. In general, the hotel should pay more attention to hygiene because the view is ok, but it's dirty, I don't dare sleep on the mattress!!! THE BED SHEETS ARE TOO DIRTY There was a male staff member with a slightly tense face and an unenthusiastic attitude while the other 2 female staff members were ok.
Read More
Translated by Google Icon
See original
5 people find it helpful
Accommodation's Reply
29 Sep 2025
First of all, we sincerely apologize for the bad experience during your stay at 22LAND, especially the hygiene issue and the inconvenience during check-in. We are sorry that this incident has affected your satisfaction. Regarding the condition of the bed sheets and the bad smell in the room, we have immediately forwarded the information to the housekeeping and maintenance department for serious handling, and at the same time, increased room quality inspection before welcoming guests. Regarding the late check-in and the transfer to another facility, we would like to take note and will carefully review the booking and reception process to avoid similar cases in the future. We hope that you will sympathize and give us the opportunity to serve you more attentively next time. Sincerely,
Translated by Google Icon
See original
Hoang T. T. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
Clean room, lovely receptionist
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your kind compliments to our room and receptionist! We are delighted to know that you had a comfortable and satisfying experience during your stay. We are sure that our receptionist will be delighted to receive your compliments. We hope to welcome you back soon! Sincerely, 22LAND Hotel Team
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H***g
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9.7
/10
Reviewed 55 week(s) ago
Clean room, lovely receptionist
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND and for your kind compliments to our room and receptionist! We are delighted to know that you had a comfortable and satisfying experience during your stay. We are sure that our receptionist will be delighted to receive your compliments. We hope to welcome you back soon! Sincerely, 22LAND Hotel Team
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Ho Thi H.
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Staycation
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10.0
/10
Reviewed 59 week(s) ago
Friendly staff, nice room
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3 people find it helpful
Accommodation's Reply
29 Sep 2025
Thank you for choosing 22LAND Hotel and for your compliments to our staff and the quality of our rooms! We are very happy to know that you are satisfied with our enthusiastic support and beautiful room space. This is the motivation for us to continue to strive to improve our services every day. We look forward to welcoming you on your next trip! Sincerely,
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H***o
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 59 week(s) ago
The staff is cheerful and enthusiastic, the room is clean and fully equipped. Right next to West Lake. I will come back if I have the opportunity to come to Hanoi.
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2 people find it helpful
Accommodation's Reply
08 Oct 2024
Lake view Hotel thanks you for choosing us as your accommodation for your vacation. The hotel would like to thank you for your good review. We always listen to our customers' feedback and try to improve in your next stay. Hope to see you again soon
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