Melia Bavi Mountain Retreat

8.5
/10
Very Good
116 reviews

What Guests Say About Their Stay

Vũ Trung N.
9.1
/ 10
Melia Ba Vi is a great place to rest if you need a retreat from your busy life. Room and service are good, however dinner does not have many options and is a bit boring.
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Andrea
10.0
/ 10
Staff were very friendly and the property is quite unique - nestled inside a national park. On the grounds there are ruins of old french vacation homes and other facilities from the 1930's, 40's and 50's which can be walked to and explored. Very unique experience and these particular sites are not available to those who are not guests at Melia. (There are some other historic sites on other parts of the mountain). It is a relaxing getaway as well!
Claudia
10.0
/ 10
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
THAI M. T.
9.7
/ 10
Great family vacation, all hotel services make me satisfied. Thank you very much to the front desk and room service for supporting our house during this short trip. Tip for families with young children should call the resort in advance to ask for the weather forecast, sunny weather will be very suitable for fun.
See original
Do Thi K. A.
9.7
/ 10
Beautiful and poetic hotel located in the middle of the national forest, wonderful atmosphere, clean and cozy rooms, I will definitely come back here with my small family.
See original
In the Area
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Ba Vi National Park , Ba Vi Commune, Ba Vi District, Hanoi, Vietnam, 100000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Melia Ba Vi Mountain Retreat Melia Bavi Mountain Retreat is located in area / city Ba Vi Commune. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Melia Bavi Mountain Retreat Address: Map & Location

Ba Vi National Park , Ba Vi Commune, Ba Vi District, Hanoi, Vietnam, 100000
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Melia Bavi Mountain Retreat Rates per Night

Planning a getaway and wondering about hotel rates? Finding the right hotel prices is key to a perfect trip. Melia Bavi Mountain Retreat room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Melia Bavi Mountain Retreat hotel rates?

Melia Bavi Mountain Retreat Location & Address

Need to know the hotel address before you go? Melia Bavi Mountain Retreat is located at Vườn Quốc Gia Ba Vì, Ba Vì, Huyện Ba Vì, Hà Nội, Việt Nam, 100000. It's situated in the Osaka, Osaka Prefecture area, known for its vibrant culture and delicious food. The hotel is approximately 15 km from the city center.

How to go to Melia Bavi Mountain Retreat from Airport

Getting from the airport to your hotel should be easy. Here's how to arrange your hotel transfer from the airport to Melia Bavi Mountain Retreat.

  • Taxi (most direct)
  • Ride Hailing (convenient)
  • Airport Shuttle (if available)

Tips: Consider a taxi or ride-hailing service for the quickest and most comfortable journey. Check with the hotel for airport shuttle availability.

Melia Bavi Mountain Retreat Reviews & Summary

Want to know what other guests think? Hotel reviews can help you decide if Melia Bavi Mountain Retreat is right for you. Guests often rave about the stunning views and exceptional service. The hotel's standout features include a luxurious spa and multiple dining options. "Absolutely loved my stay! The staff was incredibly friendly, and the views were breathtaking," says a recent guest. Book your stay and experience it for yourself!

Melia Bavi Mountain Retreat Room Types Available

Curious about the different hotel room types? Melia Bavi Mountain Retreat offers a variety of rooms to suit your needs.

  • Deluxe Room: City view, non-smoking, with bathtub.
  • Premium Room: Mountain view, non-smoking, with bathtub.
  • Suite: Separate living area, city or mountain view, non-smoking, with bathtub and bidet.
  • Family Room: Multiple beds, city view, non-smoking, with bathtub.

Pet-friendly rooms may be available; please inquire with the hotel for any additional charges or requirements.

Hotel Facilities in Melia Bavi Mountain Retreat

What amenities does the hotel offer? Melia Bavi Mountain Retreat provides a range of hotel facilities to enhance your stay.

  • Swimming Pool: Open daily, 7 AM - 8 PM.
  • Fitness Center: Open daily, 6 AM - 9 PM.
  • Spa: Treatments available, fees apply.
  • Kids' Club: Supervised activities for children.

Hotel Buffet or Restaurant/Cafe in Melia Bavi Mountain Retreat

Looking for a great meal? Melia Bavi Mountain Retreat has several dining options.

  • Restaurant Name: Offers a variety of international cuisine. Price per person: $35. Opening hours: 7 AM - 10 PM. Signature dish: Grilled Salmon.
  • Cafe Name: Serves coffee, pastries, and light meals. Price per person: $15. Opening hours: 7 AM - 6 PM.

Melia Bavi Mountain Retreat Airport pickups and How to Book

Need help getting to the hotel? Many hotels offer airport shuttle services. Melia Bavi Mountain Retreat may offer airport pick-up services. To book, contact the hotel in advance, ideally at least 24 hours before your arrival.

Nearby MRT Station & Bus Stops

Need to get around? Here's information on nearby public transport.

  • Nearest MRT Station: Yodoyabashi Station (approximately 2 km).
  • Nearest Bus Stop: Osaka Station (approximately 1.5 km).

You can use an ICOCA card for easy payment on public transport. These cards can be purchased and topped up at most stations.

Nearby Attractions for Family / Kid Friendly

Planning some fun? Here are some nearby activities and places to visit.

  • Osaka Aquarium Kaiyukan: (5 km, Entry: $23)
  • Osaka Castle: (4 km, Entry: $8)
  • Dotonbori: (2 km, Free)
  • Shinsekai: (3 km, Free)
  • Umeda Sky Building: (3 km, Entry: $15)

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Melia Bavi Mountain Retreat (Osaka, Osaka Prefecture)

Looking for a bite to eat? Here are some nearby dining options.

  • Cafes/ Restaurants:
  • Starbucks
  • Matsuy
  • Ramen Ichiran
  • Local Streetfood:
  • Takoyaki
  • Okonomiyaki
  • Kushikatsu
  • Ramen
  • Taiyaki

Shopping places near Melia Bavi Mountain Retreat (Osaka, Osaka Prefecture)

Need to do some shopping? Here are some nearby shopping places.

  • Grand Front Osaka
  • HEP Five
  • Namba Parks

Other Places to Stay Near Melia Bavi Mountain Retreat

Looking for other options? Here are some nearby hotels.

  • Luxury/5–6 Star Hotels Nearby:
  • The Ritz-Carlton, Osaka
  • St. Regis Osaka
  • Imperial Hotel, Osaka

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
  • Hotel Granvia Osaka
  • Cross Hotel Osaka
  • Monterey Grasmere Osaka

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:
  • Hotel Shin-Osaka
  • Hotel Hillarys
  • Hotel Monterey Osaka

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay? Check hotel availability and make your reservations easily. Book your stay through Traveloka for the best deals and a seamless booking experience.

All facilities in Melia Bavi Mountain Retreat

Bar, Cafe and Lounge Melia Bavi Mountain Retreat
Bar, Cafe and Lounge
Swimming Pool Melia Bavi Mountain Retreat
Swimming Pool
Entertainment Facility Melia Bavi Mountain Retreat
Entertainment Facility
Fitness Center Melia Bavi Mountain Retreat
Fitness Center
Functional Hall Melia Bavi Mountain Retreat
Functional Hall

Things to Do

  • Children play area
  • Garden
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • Bellhop
  • Welcoming drinks
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Family room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

In-room Facilities

  • Bathrobe
  • Cable TV
  • Hairdryer
  • Minibar
  • Shower
  • TV

Public Facilities

  • Parking
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Transportation

  • Airport transfer
  • Bicycle rental
  • Limo or town car service

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Billiard
  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Melia Bavi Mountain Retreat

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

General Check-in Instructions

Please note that your children might be charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Available rooms at Melia Bavi Mountain Retreat
55
Number of floors in Melia Bavi Mountain Retreat
2
Another facilities in Melia Bavi Mountain Retreat
Children play area, Garden, Karaoke, Massage, Outdoor pool

Frequently asked question in Melia Bavi Mountain Retreat

What are available facilities at Melia Bavi Mountain Retreat?
There are top facilites at Melia Bavi Mountain Retreat such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Melia Bavi Mountain Retreat?
Check-in time at Melia Bavi Mountain Retreat is staring from From 14:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Melia Bavi Mountain Retreat?
Melia Bavi Mountain Retreat is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Melia Bavi Mountain Retreat have?
Melia Bavi Mountain Retreat has 2 floors.
How many rooms are available at Melia Bavi Mountain Retreat?
Melia Bavi Mountain Retreat has 55 rooms in total.
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More Reviews from Other Guests in Melia Bavi Mountain Retreat

8.7
Very Good
From 77 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.4

Location

8.8

Service and Facilites

8.9

People often mention about Melia Bavi Mountain Retreat
All
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Activity Option (2)
Ambiance (2)
Room Space (2)
Hotel Area (2)
In-house Restaurant (2)
Wifi (1)
Check-in/out Time (1)
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Most Recent
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Traveler Reviews Melia Bavi Mountain Retreat

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Melia is great, chill, enthusiastic staff, will come back many times
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P***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
First time coming to Melia Ba Vi, the road is a bit winding because it goes up the mountain, you have to buy tickets to Ba Vi National Park, otherwise the experience is great, the room is fully equipped, 4-season swimming pool, calling the electric car is very fast! If you have more straw hats or hats (with logo) for guests to walk to avoid the sun, it will be even better!
Read More
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1 people find it helpful
L***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Friendly staff, great views, perfect for a vacation
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1 people find it helpful
T***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 60 week(s) ago
Horrible experience after a sleepless night because of the sound of water flushing upstairs, called the reception but got no response, the next day when checking out the manager didn't even say a word of apology.
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1 people find it helpful
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Nhung n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
Thanks Melia for giving me a great experience.
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Ely H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 111 week(s) ago
Everything was great, friendly staff
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1 people find it helpful
Accommodation's Reply
05 Dec 2023
Dear Mr. Hoang, Thank you for sharing your experience about Melia Bavi Mountain Retreat. We are very pleased to receive your positive review about the Resort's services. Hopefully you will continue to choose the Resort as the destination for your next trip to Ba Vi. Sincerely thank. Nhung Ngo is in charge of Customer Experience and Sustainable Development
Translated by Google Icon
See original
Vũ Trung N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 117 week(s) ago
Melia Ba Vi is a great place to rest if you need a retreat from your busy life. Room and service are good, however dinner does not have many options and is a bit boring.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
02 Oct 2023
Mr. Dear Vu Trung, Thank you for visiting and taking the time to share your feelings about your stay at Melia Bavi Mountain Retreat. Melia Bavi is where we bring customers a special experience with a journey back to green nature, fresh space, where you can freely immerse yourself in the magnificent scenery. We really thank you for your positive comments about the rooms and culinary services at Melia Bavi, and also thank you for your comments about the culinary services at the Resort and will make adjustments. more suitable to bring the best experience to each customer. Hopefully, one day soon, we will welcome you back again! Best regards, Nhung Ngo In charge of Customer Experience and Sustainable Development
Translated by Google Icon
See original
THAI M. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 146 week(s) ago
Great family vacation, all hotel services make me satisfied. Thank you very much to the front desk and room service for supporting our house during this short trip. Tip for families with young children should call the resort in advance to ask for the weather forecast, sunny weather will be very suitable for fun.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
20 Mar 2023
Dear Minh Thai To, Thank you for visiting and taking the time to share your impressions of your stay at Melia Bavi Mountain Retreat. Melia Bavi is the place where we bring customers a special experience with the journey back to the green nature, fresh space, where you can fully immerse yourself in the magnificent scenery. We really appreciate your positive comments about the accommodation and services at Melia Bavi. At the same time, thanks for your advice, we also hope that guests who come to Melia Ba Vi always enjoy the beauty of nature here in their favorite weather. Hopefully, one day not far, we will be welcoming you back again! Best regards, Nhung Ngo Responsible for Customer Experience and Sustainable Development
Translated by Google Icon
See original
Profile Picture
Dinh T. V.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 148 week(s) ago
The toilet was slippery, 2 adults in my family fell in the toilet, one was barefoot and the other was wearing slippers. The barefoot person slipped when stepping from the bathtub to the toilet floor, hit his hand on the wooden bar, red-dented and very painful. In addition, the restaurant is slow to serve, order water from the beginning of the meal, but it is not until the customers finish eating and then bring the water out, which at that time was not crowded. The menu is very expensive, the dishes are popular but the prices are sky high
Read More
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See original
1 people find it helpful
Accommodation's Reply
27 Feb 2023
Dear customers Dinh Thi Van, On behalf of the Management and staff, thank you for taking the time to share your experience at the resort. Customer satisfaction and comfort is always our top priority, therefore, we sincerely apologize for the inconvenience you and your family experienced during your last vacation. Through her suggestions, the Management Board has seriously examined and planned training to further improve service quality and customer experience. We hope to have the opportunity to welcome you back with an upgrade in service and experience. Wishing you and your family stay healthy and safe! Best regards, Nhung Ngo is in charge of Customer Experience and Sustainable Development
Translated by Google Icon
See original
Thi H. Q. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 169 week(s) ago
Phù hợp nghỉ dưỡng, chăn ga hơi ẩm
2 people find it helpful
Profile Picture
Trang T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 175 week(s) ago
The restaurant does not find the food to be normal, more European, there are still many flying insects at night, the 18-degree air conditioner is not cool enough to cover the hotel blanket because it is still hot. T booked on the app was 3 million, but went to the hotel to see the listed price list was 2 million VND
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4 people find it helpful
Nguyen Thi Hong Ha
icon-origin-TRAVELOKA
8.5
/10
Reviewed 192 week(s) ago
Rooms and scenery of Ba Vi national forest are beautiful, service is good. Unfortunately, the weather in April is not very nice, it rains all day, so there is no chance to experience the nature here.
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2 people find it helpful
Nguyen H. A.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 197 week(s) ago
Swimming pool is under maintenance and unusable
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1 people find it helpful
MAI T. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 199 week(s) ago
Resort nằm trong vườn quốc gia ba vì, bất tiện ở chỗ phải mua vé ngay khi bước vào. Khuôn viên đẹp, cây cối nhiều, tàn tích cổ đẹp như tranh. Xứng đáng với giá tiền
1 people find it helpful
Profile Picture
tue a. D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 201 week(s) ago
In addition to waiting a bit long for quick test support, everything is ok. Great vacation
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2 people find it helpful
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Nguyen N. T. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 209 week(s) ago
A wonderful resort. Very peaceful.
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1 people find it helpful
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vu huynh
icon-origin-TRAVELOKA
8.5
/10
Reviewed 212 week(s) ago
nice view, ok hotel decor, lots of space to chill, very suitable for relaxing...
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2 people find it helpful
Pham T. T. V.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 213 week(s) ago
Quiet, secluded, suitable for relaxation, stress relief. The only minus point is that the soundproofing of the villa/bungalow is not good.
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1 people find it helpful
Donny M. Y.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 247 week(s) ago
Not friendly for stroller as I have 4 months old baby
1 people find it helpful
Do Thi K. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 247 week(s) ago
Beautiful and poetic hotel located in the middle of the national forest, wonderful atmosphere, clean and cozy rooms, I will definitely come back here with my small family.
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Number of reviews per page
20
40

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Exterior 4 Melia Bavi Mountain Retreat

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 77 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.4

Location

8.8

Service and Facilites

8.9

People often mention about Melia Bavi Mountain Retreat
All
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Activity Option (2)
Ambiance (2)
Room Space (2)
Hotel Area (2)
In-house Restaurant (2)
Wifi (1)
Check-in/out Time (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Melia Bavi Mountain Retreat

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Melia is great, chill, enthusiastic staff, will come back many times
Translated by Google Icon
See original
Find this review helpful?
P***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
First time coming to Melia Ba Vi, the road is a bit winding because it goes up the mountain, you have to buy tickets to Ba Vi National Park, otherwise the experience is great, the room is fully equipped, 4-season swimming pool, calling the electric car is very fast! If you have more straw hats or hats (with logo) for guests to walk to avoid the sun, it will be even better!
Read More
Translated by Google Icon
See original
1 people find it helpful
L***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Friendly staff, great views, perfect for a vacation
Translated by Google Icon
See original
1 people find it helpful
T***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 60 week(s) ago
Horrible experience after a sleepless night because of the sound of water flushing upstairs, called the reception but got no response, the next day when checking out the manager didn't even say a word of apology.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Nhung n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
Thanks Melia for giving me a great experience.
Translated by Google Icon
See original
Find this review helpful?
Ely H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 111 week(s) ago
Everything was great, friendly staff
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Dec 2023
Dear Mr. Hoang, Thank you for sharing your experience about Melia Bavi Mountain Retreat. We are very pleased to receive your positive review about the Resort's services. Hopefully you will continue to choose the Resort as the destination for your next trip to Ba Vi. Sincerely thank. Nhung Ngo is in charge of Customer Experience and Sustainable Development
Translated by Google Icon
See original
Vũ Trung N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 117 week(s) ago
Melia Ba Vi is a great place to rest if you need a retreat from your busy life. Room and service are good, however dinner does not have many options and is a bit boring.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
02 Oct 2023
Mr. Dear Vu Trung, Thank you for visiting and taking the time to share your feelings about your stay at Melia Bavi Mountain Retreat. Melia Bavi is where we bring customers a special experience with a journey back to green nature, fresh space, where you can freely immerse yourself in the magnificent scenery. We really thank you for your positive comments about the rooms and culinary services at Melia Bavi, and also thank you for your comments about the culinary services at the Resort and will make adjustments. more suitable to bring the best experience to each customer. Hopefully, one day soon, we will welcome you back again! Best regards, Nhung Ngo In charge of Customer Experience and Sustainable Development
Translated by Google Icon
See original
THAI M. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 146 week(s) ago
Great family vacation, all hotel services make me satisfied. Thank you very much to the front desk and room service for supporting our house during this short trip. Tip for families with young children should call the resort in advance to ask for the weather forecast, sunny weather will be very suitable for fun.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
20 Mar 2023
Dear Minh Thai To, Thank you for visiting and taking the time to share your impressions of your stay at Melia Bavi Mountain Retreat. Melia Bavi is the place where we bring customers a special experience with the journey back to the green nature, fresh space, where you can fully immerse yourself in the magnificent scenery. We really appreciate your positive comments about the accommodation and services at Melia Bavi. At the same time, thanks for your advice, we also hope that guests who come to Melia Ba Vi always enjoy the beauty of nature here in their favorite weather. Hopefully, one day not far, we will be welcoming you back again! Best regards, Nhung Ngo Responsible for Customer Experience and Sustainable Development
Translated by Google Icon
See original
Profile Picture
Dinh T. V.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 148 week(s) ago
The toilet was slippery, 2 adults in my family fell in the toilet, one was barefoot and the other was wearing slippers. The barefoot person slipped when stepping from the bathtub to the toilet floor, hit his hand on the wooden bar, red-dented and very painful. In addition, the restaurant is slow to serve, order water from the beginning of the meal, but it is not until the customers finish eating and then bring the water out, which at that time was not crowded. The menu is very expensive, the dishes are popular but the prices are sky high
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Feb 2023
Dear customers Dinh Thi Van, On behalf of the Management and staff, thank you for taking the time to share your experience at the resort. Customer satisfaction and comfort is always our top priority, therefore, we sincerely apologize for the inconvenience you and your family experienced during your last vacation. Through her suggestions, the Management Board has seriously examined and planned training to further improve service quality and customer experience. We hope to have the opportunity to welcome you back with an upgrade in service and experience. Wishing you and your family stay healthy and safe! Best regards, Nhung Ngo is in charge of Customer Experience and Sustainable Development
Translated by Google Icon
See original
Thi H. Q. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 169 week(s) ago
Phù hợp nghỉ dưỡng, chăn ga hơi ẩm
2 people find it helpful
Profile Picture
Trang T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 175 week(s) ago
The restaurant does not find the food to be normal, more European, there are still many flying insects at night, the 18-degree air conditioner is not cool enough to cover the hotel blanket because it is still hot. T booked on the app was 3 million, but went to the hotel to see the listed price list was 2 million VND
Translated by Google Icon
See original
4 people find it helpful
Nguyen Thi Hong Ha
icon-origin-TRAVELOKA
8.5
/10
Reviewed 192 week(s) ago
Rooms and scenery of Ba Vi national forest are beautiful, service is good. Unfortunately, the weather in April is not very nice, it rains all day, so there is no chance to experience the nature here.
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2 people find it helpful
Nguyen H. A.
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6.7
/10
Reviewed 197 week(s) ago
Swimming pool is under maintenance and unusable
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1 people find it helpful
MAI T. N.
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10.0
/10
Reviewed 199 week(s) ago
Resort nằm trong vườn quốc gia ba vì, bất tiện ở chỗ phải mua vé ngay khi bước vào. Khuôn viên đẹp, cây cối nhiều, tàn tích cổ đẹp như tranh. Xứng đáng với giá tiền
1 people find it helpful
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tue a. D.
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8.8
/10
Reviewed 201 week(s) ago
In addition to waiting a bit long for quick test support, everything is ok. Great vacation
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2 people find it helpful
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Nguyen N. T. H.
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9.4
/10
Reviewed 209 week(s) ago
A wonderful resort. Very peaceful.
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1 people find it helpful
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vu huynh
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8.5
/10
Reviewed 212 week(s) ago
nice view, ok hotel decor, lots of space to chill, very suitable for relaxing...
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Pham T. T. V.
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9.7
/10
Reviewed 213 week(s) ago
Quiet, secluded, suitable for relaxation, stress relief. The only minus point is that the soundproofing of the villa/bungalow is not good.
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1 people find it helpful
Donny M. Y.
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9.0
/10
Reviewed 247 week(s) ago
Not friendly for stroller as I have 4 months old baby
1 people find it helpful
Do Thi K. A.
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9.7
/10
Reviewed 247 week(s) ago
Beautiful and poetic hotel located in the middle of the national forest, wonderful atmosphere, clean and cozy rooms, I will definitely come back here with my small family.
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