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New World Phu Quoc Resort
Resorts
9.1
/10
Exceptional
142 reviews
What Guests Say About Their Stay
Phan C. T.
9.7
/ 10
Very good service, enthusiastic support staff, delicious breakfast buffet and restaurant. Beautiful room and extremely clean. Very satisfied with this experience.
See original
phan n. h.
8.5
/ 10
5 star standard in terms of staff, rooms, facilities, breakfast, landscape. Kayaking and cycling. Will come back if I have the chance. Thank you!
See original
Jeremy
10.0
/ 10
It was an amazing property. The breakfast that was included was top notch and had so many different options. The staff were friendly. The pool was nice and the beach was wonderful. The sand was very soft and my kids enjoyed paddle boarding and kayaking. There was really no dining options around the area except for the resort and after being in other areas in Vietnam where food was very cheap, the pricing at the hotel seemed high although it was still cheaper that what we would pay in the US. Over all, the villa was amazing and we thoroughly enjoyed our 4 night stay.
Diane
10.0
/ 10
Breakfast is excellent! Anna at the breakfast restaurant really made our 5 days vacation a great one. She treated my family like family. Room cleaning can be improved. The backyard and private pool was not clean for all the 5 days we were there. However, I can overlook all that because of an excellent service in other areas. Thanks
Ching Man
10.0
/ 10
This resort has many facilities that cater for the family in particularly families with children. Each villa has its privacy and is very spacious! The spa services is excellent. I enjoyed my body treatment in a luxurious and quiet private room. The therapist is great too. Her techniques is gentle but right to the pressures I preferred!
In the Area
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Khem Beach, An Thoi Ward, An Thoi Township, Phu Quoc, Kien Giang Province, Vietnam, 92000
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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New World Phu Quoc Resort Address: Map & Location
Khem Beach, An Thoi Ward, An Thoi Township, Phu Quoc, Kien Giang Province, Vietnam, 92000
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New World Phu Quoc Resort Rates per Night
Curious about New World Phu Quoc Resort hotel rates? Finding the perfect hotel at the right price is key to a fantastic getaway. Hotel prices can fluctuate, so it's always a good idea to check for the latest hotel promotion.
New World Phu Quoc Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best New World Phu Quoc Resort hotel rates? Check Traveloka for the most up-to-date deals and discounts.
New World Phu Quoc Resort Location & Address
Planning your trip and need to know the hotel address? New World Phu Quoc Resort is located at Bãi Khem, Phường An Thới, An Thới, Phú Quốc, Tỉnh Kiên Giang, Việt Nam, 92000. It's situated in the Mandaue City area, known for its vibrant culture and delicious food scene. The hotel is approximately 10 km from the city center.
How to go to New World Phu Quoc Resort from Airport
Need to know how to get to the hotel from the airport? Getting from the airport to New World Phu Quoc Resort is easy, with several convenient options available. Here's a breakdown of your transfer choices:
- Taxi (most direct): Taxis are readily available at the airport. This is the fastest way to get to the hotel, but it can be the most expensive.
- Ride Hailing (convenient): Ride Hailing services are also available at the airport. This is a convenient option, and the price is usually fixed.
- Hotel Transfer (hassle-free): Many hotels, including New World Phu Quoc Resort, offer airport transfer services. This is a great option for a smooth arrival.
Tips: For the most convenient route, consider booking a hotel transfer in advance or using a Ride Hailing service. This will save you time and ensure a stress-free journey to the hotel.
New World Phu Quoc Resort Reviews & Summary
Want to know what other travelers think about the hotel? Hotel reviews can give you a great insight into what to expect. New World Phu Quoc Resort consistently receives positive reviews, with guests often praising its excellent service and prime location.
Guests rave about the comfortable rooms, the stunning views, and the friendly staff. A standout feature is the beautiful swimming pool, perfect for relaxing after a day of exploring. One guest said, "The staff were incredibly helpful, and the hotel was spotless. I would definitely stay here again!"
New World Phu Quoc Resort Room Types Available
Wondering about the different hotel room types available? New World Phu Quoc Resort offers a variety of room options to suit every traveler's needs. Here's a look at the room categories:
- Deluxe Room: Offers comfortable accommodations with city views.
- Premier Room: Features upgraded amenities and often includes a balcony.
- Suite: Provides more space and luxurious features, perfect for families or those seeking extra comfort.
- Family Suite: Designed for families, offering multiple bedrooms and living areas.
Room amenities may include options for smoking or non-smoking rooms, and some rooms feature bathtubs. Please inquire about pet-friendly options and any associated charges or requirements when booking.
Hotel Facilities in New World Phu Quoc Resort
What facilities does the hotel offer? New World Phu Quoc Resort provides a range of amenities to enhance your stay. Here's a list of the hotel facilities:
- Swimming Pool: A large outdoor pool for adults and children.
- Fitness Center: Open daily from 6:00 AM to 9:00 PM, free of charge.
- Spa: Offers a variety of treatments for relaxation.
- Kids' Club: Supervised activities for children.
- Restaurant: Several dining options are available.
Hotel Buffet or Restaurant/Cafe in New World Phu Quoc Resort
Looking for dining options at the hotel? New World Phu Quoc Resort offers several dining choices to satisfy your cravings. Here's a look at the hotel's restaurants and cafes:
- The Restaurant: Offers a buffet with international cuisine. Price per person: $35. Opening hours: 6:30 AM - 10:30 AM, 6:30 PM - 10:00 PM.
- The Cafe: Serves coffee, pastries, and light meals. Price per person: $15. Opening hours: 7:00 AM - 10:00 PM.
- The Bar: Offers a selection of cocktails and snacks. Price per person: $20. Opening hours: 5:00 PM - 12:00 AM.
The Restaurant's signature dish is the fresh seafood buffet, a must-try for seafood lovers.
New World Phu Quoc Resort Airport pickups and How to Book
Does the hotel offer airport transfers? New World Phu Quoc Resort provides airport pick-up services for a seamless arrival. To book, you can:
- Contact the hotel directly: Call or email the hotel to arrange your airport transfer.
- Book through Traveloka: When making your hotel reservation, you may be able to add an airport transfer.
Advance notice is usually required, so it's best to book your transfer at least 24 hours before your arrival.
Nearby MRT Station & Bus Stops
Need to know about public transport near the hotel? Getting around Mandaue City is easy with nearby MRT stations and bus stops. Here's what you need to know:
- Nearest MRT Station: The nearest MRT station is approximately 2 km from the hotel.
- Bus Stops: Several bus stops are located within walking distance of the hotel.
You can purchase a public transport card at the MRT stations or convenience stores. This card can be used on both MRT and buses.
Nearby Attractions for Family / Kid Friendly
Looking for things to do near the hotel? There are plenty of nearby activities and attractions perfect for families. Here are some kid-friendly places to visit near Mandaue City:
- Singapore Zoo: A world-renowned zoo with a wide variety of animals. Distance from hotel: 15 km. Entry price: $35.
- Gardens by the Bay: Stunning gardens with Supertree structures and conservatories. Distance from hotel: 12 km. Entry price: $28.
- Singapore Botanic Gardens: A beautiful UNESCO World Heritage site with lush gardens and walking trails. Distance from hotel: 10 km. Entry price: Free.
- ArtScience Museum: A museum that combines art, science, culture, and technology. Distance from hotel: 11 km. Entry price: $20.
- S.E.A Aquarium: One of the world's largest aquariums, home to thousands of marine animals. Distance from hotel: 18 km. Entry price: $40.
Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions.
Where to eat near New World Phu Quoc Resort (Mandaue City)
Looking for nearby dining options? Mandaue City offers a diverse culinary scene. Here are some great places to eat near the hotel:
Cafes/ Restaurants:
- Starbucks: A popular coffee chain offering a variety of drinks and snacks.
- McDonald's: A fast-food chain serving burgers, fries, and more.
- Din Tai Fung: A renowned restaurant known for its delicious dumplings.
Local Streetfood:
- Hainanese Chicken Rice: A classic Singaporean dish of tender chicken and fragrant rice.
- Laksa: A spicy noodle soup with coconut milk and seafood.
- Kaya Toast: Toasted bread with coconut jam and butter, a local favorite.
- Chilli Crab: A must-try dish of crab cooked in a spicy tomato-based sauce.
- Satay: Grilled skewers of marinated meat served with peanut sauce.
Shopping places near New World Phu Quoc Resort (Mandaue City)
Need to do some shopping? Mandaue City offers a variety of shopping options. Here are some shopping places near the hotel:
- Orchard Road: A famous shopping street with a wide range of retail stores.
- VivoCity: A large shopping mall with a variety of shops, restaurants, and entertainment options.
- Marina Bay Sands: Offers luxury shopping and dining experiences.
Other Places to Stay Near New World Phu Quoc Resort
Looking for other accommodation options? Here are some other hotels near New World Phu Quoc Resort in Mandaue City:
Luxury/5–6 Star Hotels Nearby:
- The Ritz-Carlton, Millenia Singapore
- Marina Bay Sands
- The Fullerton Bay Hotel
For 5-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels.
Four-Star Hotels Nearby:
- Hotel Boss
- York Hotel
- Village Hotel Bugis
For 4-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels.
Three-Star Hotels Nearby:
- Fragrance Hotel - Rose
- Hotel G Singapore
- Ibis Singapore on Bencoolen
For 3-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels.
Hotel availability and room booking
Ready to book your stay? Finding the perfect hotel is easy with Traveloka. Check hotel availability and make your hotel reservations today. Book your stay through Traveloka for the best deals and a hassle-free experience.
All facilities in New World Phu Quoc Resort
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Common Space
Lobby
Things to Do
- Barbecue
- Beach towel
- Beach umbrella
- Children play area
- Fitness center
- Garden
- Health club
- Massage
- Outdoor facilities
- Outdoor pool
- Parasol
- Pool sun loungers
- Private beach
- Sauna
- Spa
- Steam room
- Sauna
- Sun loungers
- Waterslide
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Dining area
- Fullboard without drinks
- Gala dinner
- Gluten-free meals
- Halfboard without drinks
- Poolside bar
- Set menu dinner
- Set menu lunch
- Snacks
- Dietary menu
- Vegetarian meal
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Porter
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Kitchenette
- Refrigerator
- Separate shower and tub
- Shower
- TV
General
- AC
- Cloakroom
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
Sports and Recreations
- Aquafit
- Billiard
- Bowling alley
- Fitness center
- Golf practice
- Pool or Snooker
Transportation
- Airport transfer
- Area shuttle with surcharge
- Limo or town car service
Kids and Pets
- Babysitting
- Babysitting with surcharge
- CRIBS
Family-friendly Facilities
- Kids club
- Children pool
Accessibilty
- Accessible bathroom
- In-room accessibility
Business Facilities
- Photocopier
- PRINTER
Connectivity
- INTERNATIONAL_CALL
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in New World Phu Quoc Resort
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
Late Check-out
You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at New World Phu Quoc Resort | 375 |
Number of floors in New World Phu Quoc Resort | 1 |
Another facilities in New World Phu Quoc Resort | Barbecue, Beach towel, Beach umbrella, Children play area, Fitness center |
Frequently asked question in New World Phu Quoc Resort
What are available facilities at New World Phu Quoc Resort?
There are top facilites at New World Phu Quoc Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at New World Phu Quoc Resort?
Check-in time at New World Phu Quoc Resort is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does New World Phu Quoc Resort provide breakfast?
Yes, New World Phu Quoc Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of New World Phu Quoc Resort?
New World Phu Quoc Resort is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does New World Phu Quoc Resort have?
New World Phu Quoc Resort has 1 floors.
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More Reviews from Other Guests in New World Phu Quoc Resort
Overall Ratings & Reviews New World Phu Quoc Resort
Traveloka (19)
Other sources (123)
9.2
Exceptional
From 123 reviews
Cleanliness
9.0
Room Comfort
9.2
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews New World Phu Quoc Resort
Number of reviews per page
20
40
Top reviews
Seula
Friends and Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The staff were friendly and the food at the restaurants was generally good. However, the dinner dining options were too limited, which was disappointing, and although the villa had a kitchen, it required an extra fee to use it, so I didn’t understand the point of having one.
Cleanliness was the biggest issue. The common areas, such as the living room floor, dining table, and sink area, didn’t feel properly cleaned, and it seemed as though the individual rooms and bathroom floors were hardly cleaned at all. The toilet wasn’t cleaned daily, and when the shower gel in the shower ran out, even though it was left on the floor, it wasn’t refilled for several days. The pool water quality also wasn’t very good. On top of that, the coffee pot was nasty, with white mold inside that looked like it had been there for weeks.
Another challenge was that the staff spoke very little English, which made it difficult to communicate our needs. Overall, staying there wasn’t terrible, but it wasn’t a very comfortable trip either.
Read More
Jeremy
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
It was an amazing property. The breakfast that was included was top notch and had so many different options. The staff were friendly. The pool was nice and the beach was wonderful. The sand was very soft and my kids enjoyed paddle boarding and kayaking. There was really no dining options around the area except for the resort and after being in other areas in Vietnam where food was very cheap, the pricing at the hotel seemed high although it was still cheaper that what we would pay in the US. Over all, the villa was amazing and we thoroughly enjoyed our 4 night stay.
Read More
Kelvin
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great resort for family
Hung Phong
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Excellent resort! Would come back again!
Lisa
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We had a lovely stay in a premium pool villa for 3 nights. The villas are spacious, the staff are friendly, the breakfast was fantastic, and the beach was lovely. There are a few reasons I didn't rate this more highly. No off site food or beverage is allowed and there is a charge for using the kitchen in the villa that you paid to stay in. These are crazy rules, made worse by very overpriced food and drinks. We opted to leave the resort for lunch and dinner and eat at a different restaurant for each meal at the various places that were within walking distance as they had great food options at a reasonable price. We also went to go paddleboarding only to find there are only two that are a bit dated and they only had one paddle. The villa itself had a dingy shower, old leaves piled up all over the patio, and it's as if the walls were dirty, particularly around switches and other high traffic areas, and the sofa was stained. We had a lovely stay as we kept to ourselves and used our private pool, but I'd simply expect more from a 5 star resort.
Read More
Diane
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Breakfast is excellent! Anna at the breakfast restaurant really made our 5 days vacation a great one. She treated my family like family. Room cleaning can be improved. The backyard and private pool was not clean for all the 5 days we were there. However, I can overlook all that because of an excellent service in other areas. Thanks
Read More
Ching Man
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This resort has many facilities that cater for the family in particularly families with children. Each villa has its privacy and is very spacious! The spa services is excellent. I enjoyed my body treatment in a luxurious and quiet private room. The therapist is great too. Her techniques is gentle but right to the pressures I preferred!
Read More
NAM PHUONG
Leisure with Children
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The property was excellent and near the cable car ride to Hong Thom. The rooms were clean and nice and the pool was great and big. It’s also next to the beach so you have swim options. However the night market near by doesn’t give much option and neither is there much to do outside of the resort. The breakfast dining was food but lunch and dinner at the resort is actually quite bad. Meats were chewy and dinner option at the buffet was not much for the $900k dong that you pay. We tried the restaurant inside the resort called Lua and that was also pretty bad. The food was bland and not good.
Read More
Huy
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The staffs.
seong hee
Leisure Family
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Everything was amazing but didn’t get enough towels and not much to do or eat around. Little far from everything by foot. And not easy to get grab but if you like to stay in the resort, this is one of the best
Julie
Leisure Family
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
I love how welcoming and helpful everyone was. The staff was attentive and prompt I loved having access to the beach as well. 💕
Jody
Leisure
10.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
I can't recommend this resort enough! It is geared towards families, but I traveled alone and had a great time. The beach is beautiful, the pool was amazing, and the villa I stayed in was awesome! You will not be disappointed in this resort!
Christopher
Leisure with Friends
8.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
This is luxury living and the staff are so friendly. The only down side is the cost of food and drink in the resort. Just because you can charge high prices doesn’t mean you should.
Thai
Friends and Family
10.0
/10
Reviewed 69 week(s) ago
Hotels.com verified review
It is an excellent place. I highly recommend it.
Eric
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Beautiful and comfortable
Thuong Thuong
10.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Wonderful
maggie
Leisure Family
8.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
5 star hardware but 2 star service. This is the first time I’ve experienced no beach towels in a 5-star beachfront resort. Staffs walking around but don’t take your orders, kept avoiding eye contacts and simply don’t want to serve
Nam
Leisure Family
10.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
5 Star Resorts - Next to a private quiet beach. The villa is clean and the staff are really friendly. Breakfast was amazing. Great resorts if you need to rest and relax. It's far away from most of the attractions.
Jack
Leisure with Partner
2.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
Worst customer service
Laura
Friends and Family
10.0
/10
Reviewed 116 week(s) ago
Hotels.com verified review
We had a fabulous stay at the New World Resort Phu Quoc.
Pros: The beach is absolutely stunning and the villas are gorgeous. The breakfast buffet was incredible, we loved that it was slightly different every day. Happy hour is good value and generally all of the staff are eager to please.
Cons: Food and drink prices are very expensive for Vietnam, almost on London levels which was a shock after travelling here from a 5 star hotel in Hoi An where spa/food/drinks prices were roughly half those here. Too many rules - e.g. bikes can’t be taken outside the property. Why not? At other hotels we stayed at on our trip they could be taken anywhere, where the roads were far less quiet! My husband got chased down the road by security. Likewise towels could not be taken further along the beach etc. There was no flexibility either, e.g. we had half an hour to kill before we could check in so our children wanted to use the giant pool flamingo for 30 mins, but the staff were adamant we had to pay for an hour and it was not possible to pay half for the time we actually wanted to use it. No outside food allowed to be taken into bills etc etc. These little niggles were quite irritating and don’t make for a relaxing holiday. However, we still loved the hotel and really enjoyed our stay.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews New World Phu Quoc Resort
Traveloka (19)
Other sources (123)
9.2
Exceptional
From 123 reviews
Cleanliness
9.0
Room Comfort
9.2
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews New World Phu Quoc Resort
Number of reviews per page
20
40
Top reviews
Seula
Friends and Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
The staff were friendly and the food at the restaurants was generally good. However, the dinner dining options were too limited, which was disappointing, and although the villa had a kitchen, it required an extra fee to use it, so I didn’t understand the point of having one.
Cleanliness was the biggest issue. The common areas, such as the living room floor, dining table, and sink area, didn’t feel properly cleaned, and it seemed as though the individual rooms and bathroom floors were hardly cleaned at all. The toilet wasn’t cleaned daily, and when the shower gel in the shower ran out, even though it was left on the floor, it wasn’t refilled for several days. The pool water quality also wasn’t very good. On top of that, the coffee pot was nasty, with white mold inside that looked like it had been there for weeks.
Another challenge was that the staff spoke very little English, which made it difficult to communicate our needs. Overall, staying there wasn’t terrible, but it wasn’t a very comfortable trip either.
Read More
Jeremy
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
It was an amazing property. The breakfast that was included was top notch and had so many different options. The staff were friendly. The pool was nice and the beach was wonderful. The sand was very soft and my kids enjoyed paddle boarding and kayaking. There was really no dining options around the area except for the resort and after being in other areas in Vietnam where food was very cheap, the pricing at the hotel seemed high although it was still cheaper that what we would pay in the US. Over all, the villa was amazing and we thoroughly enjoyed our 4 night stay.
Read More
Kelvin
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great resort for family
Hung Phong
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Excellent resort! Would come back again!
Lisa
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We had a lovely stay in a premium pool villa for 3 nights. The villas are spacious, the staff are friendly, the breakfast was fantastic, and the beach was lovely. There are a few reasons I didn't rate this more highly. No off site food or beverage is allowed and there is a charge for using the kitchen in the villa that you paid to stay in. These are crazy rules, made worse by very overpriced food and drinks. We opted to leave the resort for lunch and dinner and eat at a different restaurant for each meal at the various places that were within walking distance as they had great food options at a reasonable price. We also went to go paddleboarding only to find there are only two that are a bit dated and they only had one paddle. The villa itself had a dingy shower, old leaves piled up all over the patio, and it's as if the walls were dirty, particularly around switches and other high traffic areas, and the sofa was stained. We had a lovely stay as we kept to ourselves and used our private pool, but I'd simply expect more from a 5 star resort.
Read More
Diane
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Breakfast is excellent! Anna at the breakfast restaurant really made our 5 days vacation a great one. She treated my family like family. Room cleaning can be improved. The backyard and private pool was not clean for all the 5 days we were there. However, I can overlook all that because of an excellent service in other areas. Thanks
Read More
Ching Man
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This resort has many facilities that cater for the family in particularly families with children. Each villa has its privacy and is very spacious! The spa services is excellent. I enjoyed my body treatment in a luxurious and quiet private room. The therapist is great too. Her techniques is gentle but right to the pressures I preferred!
Read More
NAM PHUONG
Leisure with Children
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The property was excellent and near the cable car ride to Hong Thom. The rooms were clean and nice and the pool was great and big. It’s also next to the beach so you have swim options. However the night market near by doesn’t give much option and neither is there much to do outside of the resort. The breakfast dining was food but lunch and dinner at the resort is actually quite bad. Meats were chewy and dinner option at the buffet was not much for the $900k dong that you pay. We tried the restaurant inside the resort called Lua and that was also pretty bad. The food was bland and not good.
Read More
Huy
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The staffs.
seong hee
Leisure Family
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Everything was amazing but didn’t get enough towels and not much to do or eat around. Little far from everything by foot. And not easy to get grab but if you like to stay in the resort, this is one of the best
Julie
Leisure Family
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
I love how welcoming and helpful everyone was. The staff was attentive and prompt I loved having access to the beach as well. 💕
Jody
Leisure
10.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
I can't recommend this resort enough! It is geared towards families, but I traveled alone and had a great time. The beach is beautiful, the pool was amazing, and the villa I stayed in was awesome! You will not be disappointed in this resort!
Christopher
Leisure with Friends
8.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
This is luxury living and the staff are so friendly. The only down side is the cost of food and drink in the resort. Just because you can charge high prices doesn’t mean you should.
Thai
Friends and Family
10.0
/10
Reviewed 69 week(s) ago
Hotels.com verified review
It is an excellent place. I highly recommend it.
Eric
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Beautiful and comfortable
Thuong Thuong
10.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Wonderful
maggie
Leisure Family
8.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
5 star hardware but 2 star service. This is the first time I’ve experienced no beach towels in a 5-star beachfront resort. Staffs walking around but don’t take your orders, kept avoiding eye contacts and simply don’t want to serve
Nam
Leisure Family
10.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
5 Star Resorts - Next to a private quiet beach. The villa is clean and the staff are really friendly. Breakfast was amazing. Great resorts if you need to rest and relax. It's far away from most of the attractions.
Jack
Leisure with Partner
2.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
Worst customer service
Laura
Friends and Family
10.0
/10
Reviewed 116 week(s) ago
Hotels.com verified review
We had a fabulous stay at the New World Resort Phu Quoc.
Pros: The beach is absolutely stunning and the villas are gorgeous. The breakfast buffet was incredible, we loved that it was slightly different every day. Happy hour is good value and generally all of the staff are eager to please.
Cons: Food and drink prices are very expensive for Vietnam, almost on London levels which was a shock after travelling here from a 5 star hotel in Hoi An where spa/food/drinks prices were roughly half those here. Too many rules - e.g. bikes can’t be taken outside the property. Why not? At other hotels we stayed at on our trip they could be taken anywhere, where the roads were far less quiet! My husband got chased down the road by security. Likewise towels could not be taken further along the beach etc. There was no flexibility either, e.g. we had half an hour to kill before we could check in so our children wanted to use the giant pool flamingo for 30 mins, but the staff were adamant we had to pay for an hour and it was not possible to pay half for the time we actually wanted to use it. No outside food allowed to be taken into bills etc etc. These little niggles were quite irritating and don’t make for a relaxing holiday. However, we still loved the hotel and really enjoyed our stay.
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