Renaissance Danang Hoi An Resort & Spa

The hotel is very nice, the breakfast is good but the problem was staff, it was all ok until check out when the hotel staff overcharged me for my stay despite me having an invoice from my booking, they increased the room rate on checking out, absolute rubbish for a big organisation this should not happen, no customer service at all and no transparency. I am currently disputing. Be careful when booking.

M

Good Place to stay, property shows signs of aging but overall better than many. Clean, staff are great, its a good place to relax knowing its at the end of Hoi An which there are no more tourist spots around, not a lot of people outside and its secluded. Has a private beach so no need to go to An Bang

Beautiful property, great pool, the beach is nice and the water is shallow, great for young kids but adults can’t swim.

Nice beachfront property

Very nice and comfortable resort

Quite and well maintained property away from hustle and bustle of hoi an old town

Good service, great location

We had a horrible experience at this hotel. While the overall property itself is great, the service at their restaurants was incredibly slow, and the food and beverage team was extremely disrespectful towards us. The management went out of their way to try and make it up to us by providing us with s complementary in-villa BBQ (which we thoroughly appreciated), but unfortunately the negative device experience continued and we had to often wait up to 1.5 to 2 hours for our food to arrive, for a basic order even. We also found a spider in our glass, and another glass had broken glass pieces in there - which is extremely disappointing from a basic safety and hygiene perspective. In addition to the above, the air conditioning in one of our rooms was not working throughout our 5 day stay - in spite of numerous attempts and us being patient, this never got resolved, which is quite frustrating given how much we paid for this trip. Overall our family was quite disappointed with our experience at this hotel and do not see this as a hotel that is set up to set up to accommodate families.

Beautiful view

Simply amazing! Very friendly and attentive staff, very helpful and knowledgeable about what to do in the area. Food was very nice, had a dinner bed and breakfast option. The decor in the hotel is exquisite. Very nice pool area and the spa is really good as well

Disappointing experience despite the friendly staff. - Entire floor smelt damp and must have been recently water logged given the different carpet and uneven surface - Snacks in the mini bar were expired by 6 months - Room service limited to main meals only (no snacks despite being available in the bar lobby) - No power outlet in the bathroom made getting ready for my wife difficult - Bread/pastry items at the buffet breakfast tasted stale or days old - areas around the room and breakfast area were dated or dirty - jacuzzi facility looked really nice but they don’t leave you in as a married couple, each gender must stick to their own jacuzzi

Staff and facilities very impressive

Beautiful hotel with excellent services and right on the beach. Like the free shuttle to Hồi An. Staffs were friendly and attentive. Spa was clean and spacious. Room - suite has the sunrise view of Cua Đại. Nice big infinity pool. Quiet area for relax and unwind.

Amazing service. Great views of the ocean. Good breakfast. Clean and wonderful people.

Very nice hotel with helpful staff, but a bit far and nothing around.. Especially the week we stayed was raining ☔️ nonstop😢

Very personalized and attentive service rendered by Hanh and her team. Good suggestions for visits to attractions and assistance for transport arrangements. A wide spread at breakfast buffet, catering a a range of preferences and includes local delights.

We had a fantastic stay, staff were awesome and such a beautiful place. Very reasonably priced for a fantastic room too!

This was our 2nd stay at Renaissance (formerly Vinpearl Resort). We had an awesome time, with 20 people spread across 3 villas. Villas are luxurious and massive. Private pool is clean. Public pool is a great place to hang out but can get very hot due to no shade. A few cold beers at the pool bar will sort that out! Breakfast buffet is a bit expensive if it wasn’t included in your room rate - but worth it if you are hungry. Great selection of food. We also indulged in the private BBQ buffet on the front lawn in front of our villa. Really nice experience and food. Getting to and from Hoi An is easy with a approx 15 min taxi ride, or the free shuttle bus that goes every hour or so. The only improvements that I would appreciate at this place are some form of marine carpet around the main pool (the red tiles are super hot to walk on). And some general maintenance on the decking of the villa pools (some deck pieces coming detached). Overall if you want a 5 star resort closer to Hoi A rather than Danang, I would highly recommend this place.

The best value hotel I have ever stayed at, we got the suite the room to value is phenomenal, we ended up staying another night, the staff are so attentive and the place is prestine definitely book here if you are looking