Shusimi House

First of all, Shusimi House Hotel would like to thank you for using our services and we are also very sorry for the bad experiences you and your family had during your stay at our hotel. We will strictly review and correct to improve quality and increase satisfaction for all customers in the future. However, we are very dissatisfied with short-sighted statements that do not provide constructive feedback and affect our reputation and business. Firstly, our hotel has been operating for many years and is supported and loved by many customers, which is a great motivation for us. The staff has worked closely with the hotel for many years, so we understand and perfect it. We have full confidence in the loyalty of our employees. Second, there are many cases where customers forget items (worthless items and valuable items), but we always contact them to return them because we know that it may not be valuable to us, but to If the customer forgets it, it can be very valuable, their material or spiritual value. Third, maybe the staff is not careful enough to clean the room properly and does not meet your needs, but we always care about customers and fix it as soon as we have suggestions. But let's say our staff eat, "Stealing" is an insult to them. Without evidence or basis, speaking as if they steal is not responsible for their words. It's not just a pleasant saying, it's what they say. great impact on the recipient. You just heard your mother say that she lost a fake gold necklace and blamed it on us. What if your mother forgot it or lost it somewhere? Plus, people use fake things (fake gold). , to show off, or to show off) is not trustworthy. We are always concerned and responsible with our work and with our customers. If there really is an employee who is not that good, we will fire them immediately and replace someone else because it greatly affects our business. our reputation, image and business. We also understand that it is difficult to please all customers, but we always try our best, it is not just a simple business, but also a pleasure in our work. again. We would like to thank all of our customers for always accompanying and supporting us Minh Ruby – Hotel manager