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Park Plaza Cardiff
Hotels
8.6
/10
Very Good
914 reviews
What Guests Say About Their Stay
Shirley
10.0
/ 10
Had a great stay at Park Plaza, very relaxed, very quiet.
We ate in the restaurant, food was delicious and service was friendly.
Ceri
10.0
/ 10
Stayed in hotel many times and always enjoyed my stay staff are amazing rooms are spotless can’t do enough for you great location
Ian
10.0
/ 10
All the staff we met were extremely polite and helpful, the room was a good size and to a
In the Area
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Grey friars Road, Castle, Cardiff, Wales, CF10 3 AL
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Park Plaza Cardiff
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What's around Park Plaza Cardiff
Grey friars Road, Castle, Cardiff, Wales, CF10 3 AL
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Discover More About Park Plaza Cardiff
Location
Staying at Park Plaza Cardiff is a good choice when you are visiting Castle.
About Park Plaza Cardiff
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Park Plaza Cardiff exclusively for you.
Park Plaza Cardiff is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Park Plaza Cardiff.
All facilities in Park Plaza Cardiff
Others
Hotel Services
- Laundry service
- Wedding service
- Luggage storage
- Express check-out
- Multilingual staff
- 24-hour Receptionist
- Concierge
Things to Do
- Health club
- Indoor pool
- Spa
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Elevator
General
- Banquet
- Fireplace in lobby
- Terrace
Food and Drinks
- Bar
- Breakfast
Business Facilities
- Meeting facilities
- Conference rooms
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Park Plaza Cardiff
Important Note
- Fee for buffet breakfast: approximately GBP 17.95 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- This property uses eco-friendly cleaning products
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 8:00 AM. For any questions, please contact the property using the information on the booking confirmation. Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Park Plaza Cardiff | 129 |
Number of floors in Park Plaza Cardiff | 4 |
Another facilities in Park Plaza Cardiff | Laundry service, Wedding service, Luggage storage, Express check-out, Multilingual staff |
Frequently asked question in Park Plaza Cardiff
What are available facilities at Park Plaza Cardiff?
There are top facilites at Park Plaza Cardiff such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Park Plaza Cardiff?
The standard check-in time at Park Plaza Cardiff is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Park Plaza Cardiff provide breakfast?
Yes, Park Plaza Cardiff provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Park Plaza Cardiff?
Park Plaza Cardiff is a 4.0-star hotel.
How many floors does Park Plaza Cardiff have?
Park Plaza Cardiff has 4 floors.
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More Reviews from Other Guests in Park Plaza Cardiff
Overall Ratings & Reviews Park Plaza Cardiff
Other sources (914)
8.6
Very Good
From 914 reviews
Cleanliness
9.0
Room Comfort
9.0
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Park Plaza Cardiff
Number of reviews per page
20
40
Top reviews
Sandra
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Lovely clean hotel with very comfortable room. Let down by lack of parking and incredibly expensive charge for breakfast.
Jurij
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The room was so nice and the bathroom and I liked the pool is well
Shirley
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Had a great stay at Park Plaza, very relaxed, very quiet.
We ate in the restaurant, food was delicious and service was friendly.
Ceri
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Stayed in hotel many times and always enjoyed my stay staff are amazing rooms are spotless can’t do enough for you great location
Verified traveler
Friends and Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Check in greeting was poor. Rooms were not correctly allocated as booked. Key cards did not work - no apology.
Aled
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The location of the hotel was good and overall the experience was fine, but I had a major issue with the air conditioning in my room. Unfortunately, it didn’t work, and despite raising it with reception, no one ever came to check it or offered me an alternative room. This meant I was stuck in an uncomfortably hot room throughout my stay, which made it difficult to relax or sleep properly.
What I found most disappointing was that, when I raised the issue again in the morning, there was no apology or acknowledgment of the problem. A bit of care and accountability from the staff would have made a big difference.
The hotel itself is decent, but the lack of follow-up and customer service around such a basic issue really let it down.
Read More
Claire
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Hotel was lovely and clean, staff were very friendly and helpful. There was a lovely outside area overlooking a river. There was a bbq which was delicious.
Bed was comfortable and towels were soft and good quality.
Only issue was the taps in bathroom no markings on sink to say hot or cold and when we run the bath the cold water was so slow.
Read More
Ian
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
All the staff we met were extremely polite and helpful, the room was a good size and to a
Adrian
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We had 2 rooms, both nice enough but 1 room had broken air conditioning and that was not repaired during our stay. Biggest gripe was the swimming pool was out of service and that is the main reason we booked that hotel.
Brian
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Liked having a fridge. Excellent breakfast choice, better than most hotels these days (sadly).Being given the quiet room requested. Adequate coffee making facility.
The only negatives were the awful design of the taps for the bath, shower and wash-basin. Also the extortionate, unfriendly and time consuming car parking. That alone would stop me staying again.
Read More
Verified traveler
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Disappointed, as specifically rang hotel a few days before booking to check if there was any extra charge for spa facility, and was told no extra. So i booked a girlie weekend for my daughter & myself as a treat. Only to find on arrival, spa & pool closed for upgrade. Why was this not relayed during my phone call specifically asking about these facilities? Receptionist quite blasè about situation. Was told you can use the facilities at the Hilton hotel at the end of the street. If i'd known this I would have booked hotel with an onsite spa instead. Not ideal having to walk down the street to use a spa, when you expect it onsite.
Read More
M
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Tired hotel needs some update. Plus smell of cigarette was imminent. However the staff and cleanliness you cannot fault.
Louise
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
I had a lovely stay.The room was comfortable and spacious and thevpool was excellent and fairly quiet both times i went.Jacuzzi was very relaxing too
James
Business
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I had left a pair of trousers in my room and only realised when I got home. I spoke to Beth on reception and they arranged postage and returned them back to me. Excellent service!
martina
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We got a great welcome on arrival. Staff were really helpful. The pool is very nice in particular with the outside deck area. The dining room is also lovely with super accommodating staff - we felt very welcome with all of our children. The food was great especially the fish and chips.
Verified traveler
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Good hotel in a good location, pool and gym very nice. Could hear music from the clubs opposite so would pick the tree lined room next time. Great breakfast for coeliacs (separate toaster), but cheaper to pay at hotel rather than in advance.
David
Business
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Always my choice of hotel to stay in Cardiff but not as good as previous visits , lots of noise from outside entertainment from Castle to Stadium and night clubs
Caroline
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Disappointing. Room was spacious but tired, dusty and there was mould in the bathroom. Air conditioning wasn't working so the room was hot and uncomfortable. They provided a fan instead when we complained, which didn't really help. Have previously stayed in various Park Plazas elsewhere so expected a similar standard.
Ulises
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Terrible customer service. No AC working in my room.
Ian
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Excellent hotel , had a superior room with a view , but the only down fall was the air con wasn’t well in the room but other from that from the spa to breakfast top notch will be definitely returning in the future , the room was cleaned to a high standard to the staff on arrival was really welcoming,
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Park Plaza Cardiff
Other sources (914)
8.6
Very Good
From 914 reviews
Cleanliness
9.0
Room Comfort
9.0
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Park Plaza Cardiff
Number of reviews per page
20
40
Top reviews
Sandra
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Lovely clean hotel with very comfortable room. Let down by lack of parking and incredibly expensive charge for breakfast.
Jurij
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The room was so nice and the bathroom and I liked the pool is well
Shirley
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Had a great stay at Park Plaza, very relaxed, very quiet.
We ate in the restaurant, food was delicious and service was friendly.
Ceri
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Stayed in hotel many times and always enjoyed my stay staff are amazing rooms are spotless can’t do enough for you great location
Verified traveler
Friends and Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Check in greeting was poor. Rooms were not correctly allocated as booked. Key cards did not work - no apology.
Aled
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The location of the hotel was good and overall the experience was fine, but I had a major issue with the air conditioning in my room. Unfortunately, it didn’t work, and despite raising it with reception, no one ever came to check it or offered me an alternative room. This meant I was stuck in an uncomfortably hot room throughout my stay, which made it difficult to relax or sleep properly.
What I found most disappointing was that, when I raised the issue again in the morning, there was no apology or acknowledgment of the problem. A bit of care and accountability from the staff would have made a big difference.
The hotel itself is decent, but the lack of follow-up and customer service around such a basic issue really let it down.
Read More
Claire
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Hotel was lovely and clean, staff were very friendly and helpful. There was a lovely outside area overlooking a river. There was a bbq which was delicious.
Bed was comfortable and towels were soft and good quality.
Only issue was the taps in bathroom no markings on sink to say hot or cold and when we run the bath the cold water was so slow.
Read More
Ian
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
All the staff we met were extremely polite and helpful, the room was a good size and to a
Adrian
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We had 2 rooms, both nice enough but 1 room had broken air conditioning and that was not repaired during our stay. Biggest gripe was the swimming pool was out of service and that is the main reason we booked that hotel.
Brian
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Liked having a fridge. Excellent breakfast choice, better than most hotels these days (sadly).Being given the quiet room requested. Adequate coffee making facility.
The only negatives were the awful design of the taps for the bath, shower and wash-basin. Also the extortionate, unfriendly and time consuming car parking. That alone would stop me staying again.
Read More
Verified traveler
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Disappointed, as specifically rang hotel a few days before booking to check if there was any extra charge for spa facility, and was told no extra. So i booked a girlie weekend for my daughter & myself as a treat. Only to find on arrival, spa & pool closed for upgrade. Why was this not relayed during my phone call specifically asking about these facilities? Receptionist quite blasè about situation. Was told you can use the facilities at the Hilton hotel at the end of the street. If i'd known this I would have booked hotel with an onsite spa instead. Not ideal having to walk down the street to use a spa, when you expect it onsite.
Read More
M
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Tired hotel needs some update. Plus smell of cigarette was imminent. However the staff and cleanliness you cannot fault.
Louise
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
I had a lovely stay.The room was comfortable and spacious and thevpool was excellent and fairly quiet both times i went.Jacuzzi was very relaxing too
James
Business
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I had left a pair of trousers in my room and only realised when I got home. I spoke to Beth on reception and they arranged postage and returned them back to me. Excellent service!
martina
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We got a great welcome on arrival. Staff were really helpful. The pool is very nice in particular with the outside deck area. The dining room is also lovely with super accommodating staff - we felt very welcome with all of our children. The food was great especially the fish and chips.
Verified traveler
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Good hotel in a good location, pool and gym very nice. Could hear music from the clubs opposite so would pick the tree lined room next time. Great breakfast for coeliacs (separate toaster), but cheaper to pay at hotel rather than in advance.
David
Business
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Always my choice of hotel to stay in Cardiff but not as good as previous visits , lots of noise from outside entertainment from Castle to Stadium and night clubs
Caroline
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Disappointing. Room was spacious but tired, dusty and there was mould in the bathroom. Air conditioning wasn't working so the room was hot and uncomfortable. They provided a fan instead when we complained, which didn't really help. Have previously stayed in various Park Plazas elsewhere so expected a similar standard.
Ulises
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Terrible customer service. No AC working in my room.
Ian
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Excellent hotel , had a superior room with a view , but the only down fall was the air con wasn’t well in the room but other from that from the spa to breakfast top notch will be definitely returning in the future , the room was cleaned to a high standard to the staff on arrival was really welcoming,
Number of reviews per page
20
40