Highlands Lodges and Apartments

Tv not working in one room overall a good stay

Easy secure parking, my room was clean and new… had aircon and a great wifi signal… friendly receptionist… the only downside was no hot water when I took a shower however it was the middle of summer so wasn’t that bad… but besides that always had electricity as they had a solar system

The property is cool, everything else is ok except the swimming which had no water in it and there was no hot water

Nice place to be

Great

It was good enjoyed my stay

The lodge was a disappointment. Upon arrival, we discovered that our room lacked toilet paper, requiring us to request some. They do not provide water either. The pillows were dirty and smelly, and the headboard was filthy. Additionally, the toilet was missing a seat. Although they offered to change our room to a similar one, the overall service was poor; for instance, ordering French fries took more than an hour.

my reservation was cancelled and looking for another accommodation last minute was difficult

Average for those on a budget

Parking space is very small, if two SUVs park opposite each other they will have a hard time getting out. There was no hot water the first day, and it was in winter.

Its a nice place

Staff were drunk and confused about booking

Highlands Apartments is not what it says when advertising. The place not clean at all. Bathroom not clean at all, walls not clean.

friendly personnel,cleanliness

I liked the open garden set up it was so refreshing and relaxing

Maintenance not good , no water , no electricity . Tap handles come off in your hand. Shavings from cupboard installation still in the cupboard . Dogs next door bark all night. Breakfast served through a window. onto an open dining area Inedible. Fridge hot working due to electricity failure. ADMITTEDLY DIFFICULT TO BLAME WATER AND ELECTRICITY PROBLEMS ON THE HOTEL AS THE COUNTRY'S INFRASTRUCTURE HAS COLLAPSED

Staying at Highlands Loges was a dismal experience. The photos shown online do not reflect the actually dilapidated state of the property, nor do they prepare you to find a sub-backpacker standard. The room is cramped and rather provides a fridge that stands in front of the only mirror than amenities or coffee station. Doors, Floors, Toilet and windows have been "renovated" in a rush and you cannot find a single plug in the walls. For our 4 day stay we were supposed to last with one small towel and one roll of 1-ply recycled toilet paper. The shower and bath only had cold water except for the last day and the toilet seat was visibly broken, but never fixed. No amenities whatsoever and although told there is a 24 hour reception by dialing '20', there was never an answer. The manager was never present at the premises. The remote for the gate had a flat battery and was tied to the key with a wire that cut into pockets and clothing. The internet is intermittent and so slow that one can hardly visit any website. The TV was broken and not fixed. The epitome of dissatisfaction can be found in the 'breakfast', which consist of instant coffee, milk powder, jam and margarine, toast, 1 egg and beans. No cereals, no milk, no fruit, yoghurt or anything. A rasher of bacon and a sausage cost USD 5 extra!!!! There is no service, all is placed outside on a window sill (!!). We can only warn any traveller that this a complete rip-off and the establishment should be closed down!

Unfortunately was not able to sty at the place because the other clients extended their stay at the time i was meant to arrive, but the couple that run the place helped me find another place to stay at no extra charge, rare type of service in Zim! Some of the rooms are under renovation but i would certainly recommend the place based on the rooms i saw!

I had planned to stay longer but had to travel after 3 days. Overall the place was excellent and exceeded my expectations. I am definitely coming back. Tip..talk to the staff and ask for recommendations on food, moving around and other local knowledge that will make your stay fun.

For it’s price, it was ok. Safe neighborhood.Biggest issue was room service-had to request for it. First day of check in there were dirty towels -the maid took responsibility and apologized. Overall it’s a clean space, it doesn’t seem busy so I presume beds are always made and bedding was kind of dusty. Advice for management- please let us know who is who? I found myself requesting service from the maid, Boni , gogo and the other lady who doesn’t pick up the phone.Clear chain of command would have resulted in me not blowing up everyone’s phone. Secondly “gogo” was too much in our faces ( I have nothing to hide) but what if I had a side chick or small house for the weekend and the management keeps rocking up to my veranda /door. A little bit of privacy would be nice because lodging has most of its regular customers being there for discrete intimacy etc. Generator issue , I’m Zimbabwean zesa issues part of our DNA.Lastly please put a big no. 27 Arcturus sign. Besides I’m glad I supported your booming hospitality business.