Refund Procedure

Refund can be requested through the Traveloka account used during booking. Once you are logged in, go to My Booking, click Details, then click on the Refund button to start filing for a refund. You can learn more about submitting a refund request by visiting the Refund tab.

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines or hotels may also have different policies regarding acceptable refund reasons. Please check your airline's or hotel's specific refund policy to be sure which ones apply to your booking.

Refund requests for flights must be submitted within the ticket validity period, which varies for each airline. Refund will no longer be available if the ticket validity period has passed. In addition, tickets are also considered invalid for a refund once they have been checked in (via the airport counter or online).

For flight refunds, the refund process will depend to the airline's process.

The refund amount varies depending on the airline/hotel’s refund policy. You can also find your estimated refund amount once you have filled out your refund request details.

Please note that all flight refunds are subject to a Rp35.000 / MYR 10 / SGD 5.0 / THB 80 / VND 50,000 / PHP 115 / USD 25 / EUR 22.5 / GBP 20 fee from Traveloka, per passenger per route, and a cancellation fee from the airline. Additional fees from the airline may also apply.

If you chose to pay by credit card during booking, your refund will be transferred to your credit card account. For other payment methods, the refund will be transferred to your bank account. Please note that refund can only be transferred to the contact person’s or any one of the passenger’s bank account. Otherwise, your refund will be suspended.

You can check the status of your refund through My Booking. When you click Details, you will see the current status and any latest information about your refund.

You can try to request a reschedule. Find out how to do it in this page

Refund can be requested through the Traveloka account used during booking. Once you are logged in, go to My Booking, click Details, then click on the Refund button to start filing for a refund. You can learn more about submitting a refund request by visiting the Refund tab.

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines or hotels may also have different policies regarding acceptable refund reasons. Please check your airline's or hotel's specific refund policy to be sure which ones apply to your booking.

For flight refunds, the refund process will depend to the airline's process.

For hotel refunds, the amount will be transferred within 5 days.

Then it may take up to 90 days until the refund amount is reflected in your account, depending on your bank’s policy.

The refund amount varies depending on the airline/hotel’s refund policy, as listed in the Airlines T&C and Hotel T&C tabs. You can also find your estimated refund amount once you have filled out your refund request details.

Please note that all flight refunds are subject to a Rp30.000 / MYR 10 / SGD 3.5 / THB 80 / VND 50,000 / PHP 115 / USD 25 / EUR 22.5 / GBP 20 fee from Traveloka, per passenger per route, and a cancellation fee from the airline. Additional fees from the airline may also apply.

If you chose to pay by credit card during booking, your refund will be transferred to your credit card account. For other payment methods, the refund will be transferred to your bank account. Please note that refund can only be transferred to the contact person’s or any one of the passenger’s bank account. Otherwise, your refund will be suspended.

You can check the status of your refund through My Booking. When you click Details, you will see the current status and any latest information about your refund.