The redeem process is long. The staff doesn't seem to know that. When you enter the employee's room, it's really long and then the supervisor or manager doesn't take long to leave and it's also too long, it's like he doesn't really understand, I think, but at the end you can. Maybe it just needs more training for its employees. The timezone is hot, so it doesn't seem comfortable, even though there are lots of toys and it's fun