We availed this experience because as per ad it says that this was a premium door to door transfer from Caticlan to our hotel in Boracay. There were numerous delays we encountered because of the poor coordination and negligence of the 3rd party service wherein they transferred us in total of 2.5 hours (which normally takes 30 to 45 minutes). I already reported this incident to the customer service of Traveloka and their partner. Certain actions were taken to improve their service. Kudos to your team!