"Hi there,
We sincerely apologize for the inconvenience you experienced. In cases where the issue is caused by the provider, we are more than willing to offer a full refund. To request a refund and further assistance, please kindly contact Traveloka's Customer Support team. We are committed to working closely with them to ensure your concerns are handled promptly and satisfactorily.
At Sim2Go, we continuously strive to improve our service quality and deliver better experiences in the future.
Once again, we offer our sincere apologies and truly hope to have the opportunity to accompany you on your upcoming journeys. If you need any further assistance, please don’t hesitate to reach out to us at any time.
Thank you for choosing Sim2Go!"