Overall Ratings & Reviews Holiday Inn Express & Suites KENDALL EAST - MIAMI by IHG, an IHG Hotel

Great hotel

This is the second time that we stayed at this Holiday Inn, and we were not disappointed. They are currently renovating however this did not compromise the quality of the service provided too severely. I was disappointed that the Laundry was not operational.

Loved it

Very professional Very clean

Clean rooms, excellent customer service, continental breakfast was excellent, quiet area and near restaurants

La estadía estuvo excelente 👌

Friendly for families with little children

Great hotel, rooms have all been remodeled, they're now working on the lobby. Good breakfast, friendly staff, clean and very quiet rooms, excellent location, near shopping centers and restaurants.

Nothing

This hotel is under renovation with guests in it. The lobby is a work site. The elevators don't work. We had to climb three flights of stairs with luggage and the stairwell is also a work site. We left after one night amd i demanded a refund for two unused nights. I was told that you must authorize it. So i would appreciate it if you did.

The eleveator was broken and front desk told us to call, so we can get help with our luggage. Well the phone in the room was broken too.

Convenient location, safe and near good shopping and good restaurants.

Good place to stay - clean, polite staff, good morning breakfast, very close to the area I wanted to be in, decent parking. I would stay again.

Overall great experience!

My experience was great and the hosts were great as well.

Everything was nice!

They were doing construction. Which I didn’t know until after booking the trip. Which lead to me having to leave late because they turned the water off from 10 (which is checkout time) till 2

Breakfast was terrible and I been to this hotel 3 years in a row and this time just seemed like they didn’t care which was unusual because we chose to stay there because how good they were hope they can fix it or I will have to find a different place to stay.

All inside no complaints

Great breakfast