Overall Ratings & Reviews Extended Stay America Select Suites Charlotte Tyvola Rd Exec

This hotel looked NOTHING like the pictures online. It was old and outdated. Upon entering the hotel, it felt dirty and had an old, musty smell to it. The room, itself, was in need of some desperate updating as well as the appliances. And although I was only there for one night, I honestly can't see how anyone could stay there for any extended period of time. The bathroom felt dirty as the sink, toilet and tub all needed to be replaced. Also, I did see a roach crawling on the wall, the very next morning I was packing to leave. The TV had a weird film on it, which made watching anything on it difficult, because it had a strange glare to it. The bed itself was ok, but honestly, I slept on top of the sheets with just a blanket because the whole room just felt so unclean, and I did not feel comfortable getting under the sheets. The walls are paper thin and I heard everything my neighbors were saying and doing. Overall, I would rate this hotel a 1 out of 10, with the 1 rating only because the young lady at the front desk was very sweet and kind. She actually was the only one there and had to check in people, and also clean rooms. I will not be staying in this hotel anymore and considering all the other hotel options in the area, I truly hope the owners make the right choice to update this hotel and not continue to think that having your guests, whether they be long term or short-term stays, endure a dirty, outdated and depressing hotel is acceptable.

Very nice

Rooms are super old and could use a renovation to the entire building. The end of the hall way on first floor smelled like someone was hiding a dead body. Horrific smell. Didn’t want to take my shoes off. Glad it was one night

Justice was amazing..Very kind thoughtful and was able to assist me in a timely manner..I appreciate her service!

I love everything about this property

I really enjoyed my stay and it's a pleasure staying at this hotel

I like everything

Everything

Everything was ok

Great Comfortable Stay...Staff are Great!! Courtney and Justus are extremely nice I love them!!

I loved loved loved the Stay Here!! Highly Recommend

My room had bug problems, overpriced snack and drink items and not so friendly service. This is not a way to treat a military veteran.

The front desk

I hate hotels/motels where the side doors are exit only and the guest can only enter via the front entrance. I didn't realize they made this change until I arrived. Never again...

The hotel is not bad. but the room was full of cockroaches and when I asked for a change of room they changed me to a full of humidity. the bed you could see that they had not even washed the sheets, smell horrible. I definitely will not come back. and because it was soccer season it was $90 a night, I would not pay even $20 to stay there

Worst stay ever!!

It was dirty, the floors were sticky, the bathroom door knob was broke, the toilet barely flushed, dirt on walls around kitchen, no bathroom garbage, the entry way and up the stairs were so dirty. Very unpleasant stay and will never return to that property. The people that worked there was nice.

We found 2 cockroaches in the room!

This hotel is very unsafe. There was shooting and stuff going on all night. Do not stay here.

I made a booking. Showed up at the property after driving all the way from Florida. Then they tell me their online site crashed so all of the bookings made online were no good?! They were completely full and had no more room?! I had to drive around looking for a new place to stay late on New Year’s Eve?! Absolutely ridiculous. Worst booking experience ever.