Overall Ratings & Reviews Sheraton Westport Chalet Hotel St. Louis

The ceiling of my room had a trace of leaking, the elevator was very old. But the staff were friendly and polite. So if I rate the hotel with stars from 1 to 5, 2 for the property, 4 for the service.

I love this hotel! Stayed there many times.

It is not more than a Motel , it has not been manaaged well the rooms are old , the lift is 1900 style and it looks shaddy . I would not recommend it for visit

The check in process was easy enough and the staff was friendly. The property is an older hotel which explains the need for updating. The ballroom has beautiful chandeliers and they serve Starbucks coffee in the lobby area which was cool. The view from our room with a balcony overlooking the pool and nice pond would have been more enjoyable if it wasn’t closed or off limits. Overall the stay was just ok.

Everywhere we walked in and out of the hotel smelled like weed smoke and hotel was dirty.

The room was dirty. The room needed maintenance. The bathroom needed calking. The wall needed repair in multiple locations. The charging outlet was broken. The front entrance and patio were disgusting. We reserved a king room and they attempted to give us a full size bed.

Property is very nice , although my room was sub par, not very clean at all . The carpeted were extremely dirty , sticky . The bathrooms were ok . For the money I paid for one night , I don’t feel it was worth it .

No pool for children it was drained

Everything was amazing. The staff went above and beyond. The room, pool and facilities were extremely clean. I’m ready to go back..

The stay was amazing!!! We absolutely loved everything about our visit and will definitely be back!!!

Best staycation ever. The room was very comfortable and the staff are all amazing. Very courteous and helpful.

Really love beds

Great pool

Great time

Great place

Desk staff was very friendly and helpful.

Very clean and convenient for what we needed.

It looks.like they are updating the plaza with construction fences up all around. The hotel needs updated,as well. It is a nice atmosphere and safe. However, it needs a facelift. Beds comfortable, staff friendly.

The hotel is a bit outdated. The elevator is kinda old

No room cleaning, no garage parking.