Overall Ratings & Reviews Holiday Inn ROANOKE AIRPORT-CONFERENCE CTR by IHG, an IHG Hotel

No hassle, room on first floor. Clean. Friendly service. I asked for a plastic fork and they didn’t have one but gave me a real one to use. Short stay but simple.

Last minute booking. Booked on road trip. Purposely booked for having dining / bar. There was no staff who showed up, so restaurant was closed. Hallways were dark and dingy. Elevators smelled like weed.

Barely liked it. It was a disappointing stay. No refrigerator withfreezer compartment. No secured means of securing important docs or personal effects. Having to get water from bathroom to brew beverages.No blankets or

Perfect

Never was told that cleaning service is only twice a week and that you have to pay for breakfast.

Needs carpet change and more lights in the hallway. Lobby area was nice. Overall, nice.

I was told that thete was a shuttle to the airport 1.3 miles away. I called before I arrived and asked how I got the shuttle and was told to call the hotel when I arrived and they would send the shuttle. I called when I arrived and was informed that the hotel no lo get provides shuttle service. I responded that I was told that afternoon that there was. The woman stated that she didn't know who told me that because the is no service and to call uber. So for $27 I got a 1.3 mile uber ride Still trying to figure out how I am going to get to the airport for my vety early flight.

This hotel is old and a little seedy looking and we have never before seen a room with NO closet. There were just two coat hooks and to make matters worse they were in a corner making it impossible to hang even a single one. Unbelievable. My wife had nice dresses to hang. We left!!’ Terrible experience.

Super loud broken ice machine made us leave

The property was fine - a mid-level hotel like any other. But the service was very poor - the front desk was excruciatingly slow every time we interacted, with a continuous line of frustrated travelers. Never seemed to cause the staff to work harder or faster. The cleaning crew kept trying to enter our room despite the "do not disturb" sign on the door. Then they deactivated our cards midway through our stay. All in all, extremely mediocre service which means a lack of decent management.

I had to wait like 2 hours before I got a room and my bathroom was dirty it was a horrible stay while being out of town working

The room was very clean and the dove soap dispensers were a nice addition to the bathroom, love that. I love the breakfast section which was an addition cost but was worth the price!!!

I checked in Friday afternoon and came back Saturday afternoon and I was locked out of my room because someone lost paperwork and deleted my reservation. Had to spend over an hour trying to get back into my room that I had paid for and signed for. And was told that I wasn’t even allowed to get my belongings out of the room

Walls are thin and any noise from adjoining rooms carries through easily. That was the major downside. I could clearly hear the TV from the room next to us. We couldn't get a bottle of water from the cafe or the bar, and we were told that they were sold out. We didn't pay a lot and i guess it all came out about as expected. The bed was comfortable and the room spotlessly clean.

I stayed for 3 nights. The sheet were dirty when I arrived and the haven’t changed them! The AC is very loud!

Again a very nice place.. Second time in a row I’ve stayed here and was given a room that someone else was in. Luckily again they were understanding when I walked in. Just safety and security concerns for every one involved that need to be addressed

The staff and hospitality is always At

The hotel could use some updating. I also not very impressed with the front desk staff. They could have been a little more approachable and friendly.

weird that the continental breakfast was an extra charge

Staff was nice