Overall Ratings & Reviews Hyatt Regency Crystal City

We loved everything about our stay!

Very friendly and accommodating staff very nice, peaceful and relaxing

Zz

It’s always my pleasure to stay there . I’ve been staying there for the last 10 years it’s only gotten better

By far the best hotel I have stayed at. The hotel was in a great area, was very clean and the staff was nice and helpful. I love the dining options and loved the hotel store had a variety of things to choose from, including childrens medicine (which is important for me traveling with young children). Will definitely stay at this Hyatt in the future.

It was nice and the restaurant/bar had a nice staff

The property was clean, quiet and convenient if visiting DC

Was good

It was great

Clean rooms

Bed was super comfy

Room was comfortable and spacious. Staff were friendly and location is covenient.

I had a toilet that backed up human feces into the bathtub. I had to call maintenance. It took them hours to fix it, and they never offered to copy the room or anything else. One of the most disgusting things I have ever experienced at a hotel and I’ve stayed at that hotel 200 times. Terrible

It started with the check in. Poor service. Then when we got to the room we could not lower the temp even as we lowered the thermostat to 60. It stayed 75 degrees. Only one wash cloth and one hand towel. In the morning I addressed this with the front desk. They stated they would have maintenance look at the thermostat and have housekeeping bring more towels. Upon our return 8 hours later, nothing was done. Late that night after we left for dinner did they bring towels only after I made another request. The valet parking is a nightmare as well. No organization with it at all. I do not see us staying at another Hyatt

The room was great, spacious. The bar, breakfast was wonderful.

Room: we had a room with a leaking toilet. The bathroom floor was wet. When we called for assistance on the issue someone stopped by to check if it was fixable. The worker said we would have to change rooms. He leaves and then comes back with another son.

It was a great stay!!! My friends and I loved it!!

I loved this Hotel, staff, location. Amenities. Excellent!

Our concierge was extremely patient and excellent in helping out when we checked in. Virginia took her time with us and gave great suggestions. The bathroom was a bit snug but overall great service! Thank you Hyatt. We appreciated the service which good service is hard to find these days

Easy access to the airport and the tourist spots of DC. Spent only a night here, but this hotel provided all the necessities.