Everyone is extremely helpful. The property is well maintained. My only exceptions were that on several occasions when I order room service I am advised to call within a short time period for recollection of the food tray; the room temperature never fell below 24F despite adjusting the thermostat to 10F and despite assistance from maintenance; and breakfast was always crowdy so it would be best to know the breakfast times when there is less foot traffic.

The check-in at 1am was very smooth and the guy at the desk was so processional, welcoming and smiling. We were given a room with Nile view on the 15th floor which was really nice. The room was large and bed was comfortable. There was kettle for tea/coffee and tea bags, water bottles etc; we were given more every time we requested. The room was clean and the whole hotel was clean, though the carpets were a bit dated. The breakfast spread was superb and choices were really extensive. The man who made omelettes was very nice.The staff were friendly and helpful and nothing was too much. There was a lot of security in the hotel too. The hotel itself is beautiful as it was a palace once and we got a guided tour of the palace which was very informative. The only slight negative was the speed of service during breakfast. We stayed for 4 nights and on 3 days we were not even asked about tea or coffee during breakfast. When we asked for hot coffee and hot milk, they came at different times and late so not enjoyable. The other negative was the housekeeping don’t check the toiletries level in the big bottles. First day there was no shower gel so we had to wait for 20 minutes to get one. On the last day we asked for hair conditioner which was totally empty and we waited for 1 hour before we got it. Unfortunately I had already gone out by that time to buy one for my wife who was in the shower. Having said that the overall experience was great and would definitely recommend this place.

Wonderful hotel and top notch service. The hotel is a tourist attraction in its own right, and the pool and garden area are the finest in all Cairo. it is the only place I will stay in Cairo and the location is perfect for everything including trips to Giza and local walking.

It was a good decision to stay in the Palace, a good addition to my first time experience in Cairo. Very safe area, some rooms have a view to the garden, I prefer city view and that’s what I get. Love the Nile river view. The staff amazing, very hospitable.

Lovely hotel with very attentive staff, a haven of peace in central Cairo

A beautiful hotel with amazing history- built for the opening of the Suez canal, still with the stunning marble stairs and statues etc. Wonderful service, reasonably priced food, all beautifully cooked and served. Very secure. All staff very helpful. Great location.

Absolutely Amazing. It was an Palace before. The only if , was that the bathub was a little slow to drain.

The quality of the Marriott was above and beyond! The food and drinks were excellent but way overpriced. Go out and visit the local seen. Food and drinks are way less than half of the price. Beautiful hotel with very friendly staff.

Nice room and view of Nile

Hotel was amazing, met every expectation.

It’s refreshing to have a hotel where everything works I.e. air conditioner, the help is super accommodating and friendly, the food excellent, with beautiful gardens, and happy birds chirping away.

Staff attitudes

The whole experience was amazing. From the staff, the room, the food. Everything was exceptional and we loved it immensely.

Great hotel and convenient location

excellent experience

Great hotel location with lots of eating and entertainment choices in house. Amenities and services were a cut above and staff was really courteous and welcoming.

Very pleasant check in plus a generous 4pm late checkout. This allowed us to go from our room directly to the airport. Very comfortable room.

Great location and all needed amenities and entertainment very much in house

Useful location in Zamalek. Beautiful oasis in the middle of chaotic Cairo traffic. Great base for all your day trips. Very friendly staff. We will come back.

They staff were friendly and food was okay