It was a great hotel

Bathroom had mold in it, other parts of room had mold. Was my seco d time booking this exact hotel, would not book again.

Bed was very comfortable. I also got club access, and that was wonderful.

We really enjoyed our stay at this Marriott. The room was great for our family and the Starbucks and restaurant downstairs were a nice option. The location is great and close to dining and walkable to VCU.

Beautiful!

Comfortable bed.

I had an amazing short stay. My room was nice and clean and the property was beautiful. Unfortunately my shower was broke but someone fixed it.

It was a comfortable stay and the staff was very helpful.

Great location if your are going to the convention center but the bed was way to hard so sleep was hard to come by. The M lounge wasnt worth the money they charge.

I initially made a reservation via Expedia only to receive an email that I needed to call the property and confirm my reservation. When the property was called, I was told I had no reservation. I re-booked with Expedia only to discover that the property found my original reservation, then would not allow me to cancel either without paying a fee. The whole place is run by incompetent individuals who are exceptionally rude to customers. I will never stay here again and will lodge complaints with corporate.

I had a nice stay in Richmond. The Marriot was in a really great location. Everything was very accessible.

One of the reasons we chose the Marriott was the location across the street, connected by a walkway to the Convention Center even though the hotel walkway was closed. The lobby was quite spacious and comfortable. It was nice that so many guests were able to congregate in the lobby during the evening without getting rowdy or out of control. We were excited to have MClub privileges however, it seemed that EVERYONE had access and jumped on the few hors d'oeuvres that were available. Most guests just ordered food from Valentino's which was delicious and highly recommended.The free water in the MClub came in handy since it was about 100 degrees with extreme humidity. The service was extremely accomodating, giving us late checkout since my husband was feeling ill. We are Bonvoy members so that may have something to do with it. The room was standard king with pullout sofa, nothing extra special. Our first night, the shower had only scalding hot water from the main showerhead. We were able to use the wand to adjust the water temperature without burning ourselves. Once we figured that out, it was a wonderful, clean shower. The next day it was much better. Overall, it was a decent hotel that I would stay at again mainly because I know what I'm getting ahead of time. I felt safe and there were no bedbugs.

My family had a great stay at the Richmond Marriott! The parking garage located at E. Marshall and 5th St connects to the hotel via breezeway and is centrally located close to the amenities of downtown. The M Club Lounge in the lobby was a wonderful perk that we enjoyed very much!

It was a beautiful hotel! We enjoyed our stay. My only complaint is the lobby bathroom was a bit untidy in the morning, but other than that, a lovely place!

Amazing

This hotel was close to everything and had meal options. Service was good and it was a comfortable stay.

Great

Excellent facility, connected to public parking and the Convention Center by skywalks. Every staff member has been informative and helpful. Restaurant was great for lunch and several others were within walking distance. So far, win-win.

The view was good and the atmosphere was prestigious. I honestly did not like that i was double charged at the start of my visit. It really left a bad taste in my mouth.

When I got out of the shower, the first towel I grabbed, after I unfolded it, found it to be covered in vomit. I called downstairs, and received MP pass and 5000 in Marriott awards. My entire stay should have been free after finding a vomit covered towel. And BTW, having MP pass, gave me a free breakfast, that every other Marriott does for free, anyway. Not a big deal. Actually ridiculous. And every single housekeeper I tried to talk to, didn’t speak a word of English. Illegals. You hire illegals. That’s against the law. I was nice about all this, because I had already paid to stay there. Never again.