Overall Ratings & Reviews Americas Best Value Inn & Suites Victoria

Heater didn’t work. Took two remotes to work the tv. Was very confusing

Had mold and roof appeared to be falling, outdated furniture, restroom had mold/stains smelled like weed.

When checking in and making sure I had a downstairs unit. Was told no and that I can just cancel and leave. She was rude and not very helpful. I did not give an attitude or even try to argue with her. I took the room offered. It was in a dark corner. Stairs were wobbly, toilet would not flush. Mold in the ceiling and wall. Carpet had stains. Beds had deep indentions where you can tell people had laid on them for a long time. I paid for deluxe and did not get it. No fridge, microwave or iron in the room. Not worth the money I paid for it.

Run down

Excellent service by staff and very clean rooms. Comfy beds. Offered breakfast every morning annd dinner Monday thru thursday

Room qas dirty. Asked for non smoking room, smelled like smoke. Felt very unsave with people outside "chilling".

Carpet look very old, the restroom had holes on the walls, heavy dust.

Was given room 110. Upon entering room I could feel and smell how damp and humid room was. Toilet was running and shower faucet was leaking/running quite a bit. Ceiling and other parts are littered with black mold! Room has lots of mosquitoes which stung my partner being in room about 120 seconds. Carpet is absolutely disgusting! Decided to walk right out and went to report to front desk. Was given another room on second floor on other side which did not have carpet but wood vynil flooring which was much better flooring and condition. Upon entering room light switch did not work, a lamp also doesn’t work. Countertops were wiped with something greasy when cleaned. The overall cleanliness of second room is 6 of 10.

The room was dirty. Hole in the restroom door. Dirty underwear under chair. Eye solution on table. Phone not working . 2 remotes for tv 1 to turn on and the other one for the volume. Mouse traps laying around. Dirty mirco wave.Dog food on floor. Dirty carpet not vacuum. Also room had roaches. Soap was old it was all broken in packet. Hair tie on bathroom floor.The swimming pool looked like tge swamp.The room only had two good things bed was comfy and hot water.I would like my money back.

Bathroom Light switch and smoke detector falling out wall and ceiling Ceilng tiles above bath tub were soaked with water and about to fall in the tub had bad older water stains and damage as well Had a water drip could not tell if it was coming from the tub facet or ceiling to scared to touch light switch to turn on light to see At check in which was about 5 minutes after i made reservation was told they had no first floor king beds left. They also do not serve any kind of breakfast and i paid for a continental breakfast Pictures they show are nothing like what this place looks like. I have stayed at America Best before since i only needed a room overnight i did not need anything fancy. But this place should be shut down

Omg it had spider webs everywhere, mild on ceiling and the tub was so filthy. It also had people just hanging around outside. Tub had cigarette burns also the toilet seat had been burned. The most nastiest place I have ever stayed.

Dirty, Smelled really bad, water didn’t work etc

The only positive about this place was the young lady at the front desk. Ahe was very helpful and did her job well! The room was outdated. The beds were hard and my back and hip hurt when I woke up. Pillows were more like a large throw.pillow size, very uncomfortable. The bathroom was the worse. The toilet was not installed correctly and sat at an angel from.the wall. The bathtub was yellowish might have been from soap scum buildup. The hot water wouldn't turn completely off so it was sreamy in the bathroom as well. I hated having to go in that brestroom. I was shocked at the condition of the room. The photos on the site are DEFINITELY not correct. Plus I paid for their breakfast and all they had was coffee and that was not good.

Customer service great

The Staff and the Head Office Lady is super sweet!

The property was in poor shape all around. The steps to the second floor are rusted at the edges. No coffee maker, microwave or refrigerator. The bathtub shower are ancient and rusty. Will never stay at this place again!!!!

First, no towels in room 2nd roaches and flies 3rd mold in restroom rm 118 4th moldy ceiling 5th dirty carpet 6th room smelled lime weed and smoke before i and after i walked in

Can not say enough about how wonderful the staff was. The front desk ladies were great. On the other hand, the motel was disguising. It was filthy, no microwave, no fridge, no coffee pot, ice machine was broken, sink and shower fixtures were broken, remote was broken. Volume didn't work on TV.

Room was just smelly like mold and bath towels hard and limited

Terrible never again I rather sleep in my car and shower at a truck stop!!!! They double charged my card yet to great from them how it will be resolved. Answer to all my questions was “I don’t know” We took our swim suits so we could go swimming po was not even open and looked like it had not been maintenance since last summer!!! Paid extra for breakfast that was never served.