Overall Ratings & Reviews Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

Although the property wasn’t as up-to-date as I’d hoped, my family and I enjoyed our vacation. The rates are too high for this property.

I loved the nice pools

We loved staying at the Embassy! It’s right on the beach and our kids loved the pool and slides! Breakfast was also good and we enjoyed eating by the pool each day.

Location: 5 stars Beach is right behind the hotel. There is an elevator at the backside. So it's easy to get to your room after you are done with the beach. Breakfast: 5 stars Breakfast was excellent with made to order omelet station. Pool: 4 stars. The kids absolutely loved the water slides and had a blast! However, there were very few chairs available around the kiddie pools, and these were often taken early in the morning. Additionally, the chairs in that area didn't have umbrellas, leaving no shaded spots to sit and watch the children if you weren't in the water. Check-in process: 5 stars We were able to check-in online which had the option to choose the room and floor which was cool. Room: 3 stars The view from our room was beautiful, offering a lovely sight of the beach, pier, and the pools. I would have given a five-star rating, but the bathroom was cramped, similar to a motel. We also found the shampoo and conditioner bottles to be empty, and the toilet seat had stains. While I understand this might be acceptable for some locations, I was surprised to find this at a four-star resort. I've stayed at three-star Embassy Suites in other locations that had much larger bathrooms. The gym being in a separate building was inconvenient. In the laundry room, there was no sink, and one dryer (the one with the broken switch) turned on, but did not dry clothes.

The breakfast was the most limited open buffet I have ever seen. The lack of breakfast products such as cheese, olives, tomatoes was very bad. The fact that they use the Hilton name should really be reconsidered. One of the rooms was still not cleaned and ready even though we were there at 4 o'clock. The air conditioner in the room was working very loudly and the technician sent for service said that it could not be fixed until we left the room. When we went to the pool at 9 this morning, they had run out of towels and they said new towels would come at 11. One of the room keys was broken. The building is very old and the area reserved for balconies is even bigger than the rooms, which was very strange. It was really funny that the water in the rooms was paid for. The only good thing was the ocean view. But I think I can find many other hotels in the area with the same view

Beach is lovely. Food options are terrible. The breakfast was uninspired and the restaurant next to the hotel (known as the Black Drum) offers poor service and food unworthy of consumption

Room wasn’t ready at check in time. Besides that, great experience!

I stay here often when I’m in the area due to how friendly the staff is and the easy access to the beach. This visit the water kept turning off and on during shows and when brushing teeth. Never could get an exact reason. Other than that great hotel!

Amazing property, friendly staff, great location

Best place to stay in

The hotel has a lot to do. Pools, beach, dinning options, and near to lots of things to do. I would recommend it to anyone.

Water park

Will not go back. First of all, the picture do not match the reality. When looking for a place to stay, we were sold by the pictures and were very disappointed. The room was very old and outdated. Very dirty. Dust on baseboards, carpets were very dirty and room was not thoroughly cleaned. It did not feel like a pleasant vacation especially for the price that we paid. We had a hard time reaching different places in the hotel when using a phone. On first evening we were tired from the road and wanted to order dinner in the room, but no body picked up the phone, when left a voice message, they never called back. Tried call front desk to be transferred back to the in room dining which never got picked up. We ended up ordering pizza from outside. Customer service is very poor. We had to request room service. Even then, the room was never cleaned, just same beds were made and new towels. We booked a room for 6 but were only given 3 towels and wash clothes. Like seriously??? Are we supposed to share? Had to request extra towels every day. The description did not include the fact that during rain, the close their pools, indoor pool and their sauna. When booking a place, we were looking for a indoor pool for a case of rain so that kids would have something to do, but were told they close during rain. The need to disclose that in their description and not charge the resort fee. Why charge a resort fee if you can’t use any of resort’s amenities??? Valet service was terrible.

Excellent staff and services. But, I expected more from the cleaning. The bathroom a crack, not cleaned enough. They are some dirty in the corner of the bathroom, never seen in any hotel before. They have shampoo in the bottle, but no hair conditioner. I realize that after shampooing. My hair was hard to managing. Honestly, I expected more for the stars and this expensive price of this hotel

Easy and fairly fast for the amount of people that was there. Looks like a great place to stay

Our overall stay was great and convenient to what we planned to do.

Room was ok. Bathroom area was kind of dirty and had spots on the floor. And the carpet doesn’t look like it’s been cleaned in a while. But the beds were clean and comfy.

We had a great time at this property, picked it for location and pool. Well worth it the kids had the best time!

On our last day, maintenance took over 30 minutes to fixed the door to allow my family back into the room. My 81year old father needed his medication and was no longer able to stand then we had hum to sit on stairs until maintenance arrived. Asking to speak to a manager was a joke, the phone kept ringing. The front desk transferred me to speak to someone, knowing no one was available. People staring at us as if we did something wrong.. The door still was not fixed because my husband had to knock to re-entered into room. The people across hall grocery sat in hall for hours.

Check in person was rude. Totally ignored me and checked someone in, in front of me. Told management and they apologized but I do think I deserve more than apology. I have been staying at the Hilton for the past 13 years and have given this company thousands of dollars over the years. I was not impressed will not be staying again.