It took almost two hours for check in. The electronic keys were not working in any of the doors. The one person on staff did their best, but we were checking in family members so that we could leave for our vacation with our Grandchildren. This caused everyone to sit in hot cars for almost two hours, and delayed our getting to our location and the kids being unable to enjoy the water park we booked for them that evening. That there were over six rooms tried, none of them would work. Additionally, we booked a hotel with a pool, the pool was shut down.