Great location and nice room. But the elevator was broken and the sauna was made out of order while we were there.

East walk into old city

The rooms were very clean and very much appreciated the multilingual staff, aswell as very great bar/lounge area.

Great location and hotel looks nice but staff at the hotel all seemed a bit disempowered, friendly just not great when things go wrong. Nice fancy app to check in and open your room door - minimal to no instructions on ground floor to find room and lift was out of order - I’ll come back to that. But when you get to your room it needs a card (available from reception to turn lights on!) helpful to have them in room or detailed needed in app. So back to lifts I’m partially disabled so 4 flights of stairs has been a challenge - but young staff made calls to management and no one answered. Said hotel was full but actually apartments in other block were not as saw screen (they had a working lift). Despite promises to get us a different room on Saturday it never happened - they were apologetic and did give a partial refund. Expedia on the other hand were not and said hotel doesn’t list a lift so we’ll just give credit (rubbish as German rules on 4star require a lift). Shower flooded on Saturday and again staff slow to do anything if at all. On that note when looking at rooms available I was shown that 10 other rooms were not in working order. So again I’d say nice hotel but it’s had better days and isn’t being maintained to a 4 star standard.

No elevators. The hotel is very confusing. I was on the 4th floor and had to go up and down with luggage. Some of the hotel staff not friendly. I wouldn't go back.

The room was spacious and had a kettle and nespresso machine. The pool and sauna were an added bonus. Breakfast was lovely, so much choice ,hot and fresh. Short walk to cathedral, bars, restaurents and station

Lovely room, all amenities and very courteous and helpful staff. A favoured stay for our frequent trips to Cologne

Very nice stay but poor breakfast options

As previously everything provided for comfortable, convenient stay while visiting family. Rooms always clean, comfortable and staff helpful

Great staff and clean, updated hotel. Breakfast was wonderful as well.

Room was clean and decent size for 1 person. Bedding was not very comfortable, including pillows. WiFi was inconsistently working and unreliable.

What a beautiful hotel and great stay with a great shower and very pleased with everything!

Staff was really unkind to my neice, I thought it was ok, just not as friendly as I am used to, which is fine. The issues were with the room, gorgeous room BUT the shower was leaking, the hair dryer worked for a bit then died THEN the sewage smell was absolutely terrible, wifi was off and on, no lifejackets for kids for pool, not very kid friendly in general

Everything needed for short stay to see family. Rooms very clean, comfortable and well maintained Situation great for location and transport.

Very nice.

I wish to make known my complete dissatisfaction at this booking. I booked a room with Twin beds and private bathroom for 2 work colleagues going to a Trade show. The room was completely unsuitable for this situation at a cost of two thousand euro! Clearly when twin beds were booked it was not a couple! The beds could not be separated by the guests and the shower was located in the main room with absolutely NO privacy. Despite reception staff trying to be helpful the hotel was booked and a change of room was not possible but this should never have happened in the first place. Serious attention to detail required going forward. Very disappointed.

There was this customer service officer. His attitude was terrible. Asked about possibility of having room side by side he said not possible in a loud tone. When asked about estimated time to leave hotel for airport, he answered it depends on how many gates and traffic condition, so he cannot tell me anything. First time encountering such customer service. Perhaps he is in bad mood, or dislike talking to a chinese or whatever. Rudest hotel staff I have ever met.

great spot, would recommend.

great staff and location. They got to know me over the course of my stay(s).

Very clean and very warm welcome by the 2 ladies at the reception on the evening of the 29th of September 2025 ( did not get their names)