Overall Ratings & Reviews Crowne Plaza LOMBARD DOWNERS GROVE, an IHG Hotel

The property was in a good area for shopping and dining. Very clean rooms and gym/pool/lobby. Felt safe traveling and staying here. Will stay again

Clean and good staff

Have stayed here many times. Everything is always nice.

They worked with me when the lock on the hotel door had a battery issue and I was able to get a new room.

It was small

Location was excellent. Cleaniness was great. Check out and check in was efficient. Overall stay was good.

I can't say enough about the wonderful front desk staff at this hotel. Helpful, friendly, smart folks who know how to make a hotel stay an enjoyable one. The rooms are spacious and clean, including generous desk space that was very useful for this visit. Very reasonable nightly rates. The adjoining Prairie Glen restaurant serves quality food, and it's worth adding the breakfast option for a hearty, made-to-order breakfast. I was in Glen Ellyn on a family-related matter, and this hotel was the best option in terms of location. I was fortunate that it also happened to be a fine place to stay. Thank you for the terrific service.

Overall, highly recommended. I can’t say enough about the warm, helpful staff at the front desk. Really terrific. Rooms are clean and spacious, with reasonable rates. Adjoining Glen Prairie restaurant is very good, including the breakfast option.

Great atmosphere and friendly staff!

The pool was great

Very dated room, towels were not all clean, beds were very uncomfortable

We love this hotel and the restaurant. We had the best omelets of our lives there. The staff members err well very nice. The only complaint is that I did not get a receipt. There was a line to check out and I told the desk clerk that an email receipt would be fine, but did not receive one. Otherwise , the place was perfect for us.

Great stay

Everything was nice

The property is nice, located in a great neighborhood. I see myself staying there again in the future.

Nice facility. People were friendly

I have stayed here before and was good overall. The restaurant was closed but just for the day. I had been looking forward to eating there, the restaurant is excellent. I was able to order outside food delivered to the hotel so only disappointment resulted.

The alarm in the room was set for 6am. It obnoxiously went off and I could not turn it off, and I could not fall back to sleep. We drove from Pittsburgh for a funeral and had to drive back the next day

The restaurant was great. Staff helpful. Good value for the money

Never checked in hotel wouldn’t accept chime debit or credit card or cash for a $50 incidental since I booked same day paid for room not buying protection I flushed $143 down the toilet rude desk clerk my night completely ruined.