Overall Ratings & Reviews Sonesta Hotel Grand Rapids Airport

During my recent stay at the hotel, I had high hopes for a comfortable experience, but unfortunately, I left feeling quite disappointed. Upon entering my room, everything was clean as expected. But subsequent nights of my stay, I noticed that it was not up to the expected standards of cleanliness. Dust covered the surfaces, and the bathroom had not been properly cleaned and sanitized after having checked in, which made me feel uneasy during my stay. The sheets did not get changed either, and the room was never cleaned.. further contributing to my discomfort. I had anticipated a relaxing retreat, but the lack of attention to cleanliness overshadowed any positive aspects of the hotel. I believe that a clean environment is fundamental to a pleasant stay, and this experience has left me hesitant to return or recommend the hotel to others. It’s a reminder of how crucial cleanliness is in the hospitality industry.

During my recent stay at the hotel, I had high hopes for a comfortable experience, but unfortunately, I left feeling quite disappointed. Upon entering my room, I noticed that it was not up to the expected standards of cleanliness. Though things were clean on day one, the hotel room never got cleaned the remaining 4 nights I spent. It was embarrassing for me and my guests I invited. I had anticipated a relaxing retreat, but the lack of attention to cleanliness overshadowed any positive aspects of the hotel. I believe that a clean environment is fundamental to a pleasant stay, and this experience has left me hesitant to return or recommend the hotel to others. It’s a reminder of how crucial cleanliness is in the hospitality industry.

Being close to the mall I didn't think this place was the treasure I thought it to be but I was wrong. Great rates and decent rooms! Literally a quick walk to the mall from its location. Will definitely rebook for my next staycation!

Very friendly staff

The hotel is quiet, and had a wonderful view. Your close to everything and within walking distances.

The property is well maintained as well as a calming atmosphere in a pretty busy area

*

It was a good stay! Very standard hotel experience, but it’s what we wanted and needed from a hotel at this price point. We didn’t buy anything from the cafe in the lobby, but I saw it was open and the lobby area is clean and well-decorated. We also didn’t use the pool (we hadn’t planned on it at all), but I think I overheard that the slide wasn’t working, so if that’s why you want to go, definitely call to double check whether it’s working or not when you’re planning to be there!

The photos on the websites all show that the pool has a slide. This is why I chose this hotel. Nowhere did it say that the slide is permanently closed. There are tons of tables outside the pool area but you’re not allowed to eat at them. The “cafe” is a Starbucks with very limited hours. The hotel was pretty clean but definitely needed updating. The water ran cold for a very long time and then was scalding hot.

This was an absolutely fantastic experience for, looking forward to staying once again.

The room was nice.

Overall, it was a good stay. I booked the suite so it was perfect for my family. I would stay again.

We went to the room and it was not nice. Broken doors in the dresser. 2 lamps above the bed with no lightbulbs in them. I told the guy at the desk we did not want to stay there due to this and even with hotels.com help they would not refund this stay no give me back the additional $50 hotel fee

Great job

Ghhh

No towels 2 nights in a row at the pool. Very understaffed, the hotel manager was bar tending because she said she didn’t have a bar tender.

Friendly staff

Hot water stopped working in the hotel and had to find another place to stay. Found out from the hotel I went to that this is a regular issue at Sonesta. Not impressed and very disappointed.

It was overall great!

The property is conveniently located. It is a bit understaffed and rundown. Plus each time they had advertised a free continental breakfast and neither time I stayed there was there one available.