Overall Ratings & Reviews Sonesta Hotel Grand Rapids Airport

For the price it was unbeatable. Great coffee bar on 1st floor.

Friendly staff. Room clean, bed was comfortable.

Everything was great but the shuttle drivers weren’t friendly.

The price was an exceptional value!! The hotel was very nice and clean! Rooms were very nice! Total great value!

Stay was ok. No problems.

property was updated, very nice and clean, we loved our stay! the area has a lot to offer with shopping and food options as well.

Nothing to add overall great place to stay

This hotel was a great place for our visit to Grand Rapids. It provides a clean comfortable room for a single night stay, at a reasonable price.

I thought the hotel had a very open and airy feel to it. The room was very nice with very nice bedding and carpet. I thought the nice touches were the lighted mirror (I've never seen that before), the coffee maker with single trays of coffee grounds, the cool ice maker and filtered water in the hallways, two waters. I liked the workout room and would have done the free weights but there were only a few lighter weights to choose from as the rest were very heavy for me. It was a very clean hotel! I did crave some coffee but there were no carafes out and the coffee shop was not open.

I thought it was an amazing stay! I will be back

Convenient spot downtown. Staff were curt and uncaring like robots, no smiles. Pool was a green colour- no working slide or hot tub. Starbucks espresso machine down, no bacon, limited food and coffee choices. Room was very quiet. In shower the Conditioner bottle was empty. Housekeing staff was very friendly.

Close to airport,mall and shopping plaza. My room was clean except for the damaged chairs and dirty carpet. The price is low, So not bad for the price.

I love this hotel. We go here all the time. Staff is nice and accommodating. Our only issue was the sheets were coming off the bed and the bathtub was very, very dirty.

There was a miscommunication with my reservation and most of my things were taken out of my room. Things were fixed quickly when they realized my stay was extended 3 more nights and I was able to get the same room. Housekeeping didn’t notice most of my things were left in the closet after they cleaned it. I'm happy no one else was given that room. The pool area could use some fixing, besides that everything else has been good and the staff are great. It's been a quiet and comfortable stay.

1st time at Sonesta. It was excellent. Room had great furniture, awesome desk area, wonderful accesss to technology & electricity. Shower was amazing. Best hotel shower I have ever used. Shower head was high and also included a fantastic shower wand. Will definitely seek out Sonesta for future stays.

The hotel room was very neat and clean! I had a great time there.

Very clean and modern. Perfect for traveling business person.

Overall the stay was okay. The hotel staff could definitely be a little more friendly considering the price of the rooms. I also left a few things in the room. When I called the day we checked out to inquire about the item left I was told that nothing was found in the room. Then I called maybe week after because I still couldn't find my missing items I was informed that the cel phone was found. They made me fill out a lost property form and send it in. That was 5 days ago. Idk why I can't just go back to the hotel to retrieve my things.

Amazing shower. Best hotel shower ever.

Quiet and convenient.