Overall Ratings & Reviews Holiday Inn AKRON WEST - FAIRLAWN by IHG, an IHG Hotel

Desk clerk was kind and helpful. My room was spacious, clean and comfortable. The movie channels were great!!!

Hotel was dirty. Parking lot was horrible. Room showed water damage and furniture was damaged. The restaurant and bar was closed and not posted on website, until I questioned why I wasn't open. The front desk said it closed six months ago and finally someone at the hotel contacted Expedia and it showed online they closed it the night of my first stay, March 28, 2025. I would not have reserved that room had everything been posted correctly on hotels.com. Didn't get offered a discount for the one night stay with everything that was wrong with the advertisement on the hotel.

Altough the room was clean and comfortabel! Breakfast was not good. Facilities are outdated.

With heat set to auto 55 degrees it still was roasting us out. It never went off. Fridge had stuff from previous guest in it and used towels in the bathroom. Pool was closed. Place was so run down it gave Motel 6 a superiority complex.

I was giving room 436 initially there was no hot water then I was moved to 207 which had hot water but the curtains were shredded and you could see into the room from the outside ? The television wasn’t working the first night.

The staff was always very nice and helpful

Property is under renovations in bar and breakfast area until spring of 2025.

This location is very convenient to the freeway, shopping and dining. However, the pictures are deceiving of this property. I was disappointed that the amenities were also not as listed. The overall naked eye the property was "clean" but went you look closely it was not so. The elevators were visibly dirty with disturbing looking hand and fingerprints on the doors. Also, the walls were covered with some type of what seemed like a sound burrier cover and the flooring and baseboards were visibly dirty and worn. The rooms and beds were ok, but the bathrooms can stand some touching up. The shower floors look very disgusting and I would not want to put my bare feet on it. The perimeters looked water damaged and rusty. A deep cleaning and fresh caulking would do wonders and settle as a quick cheap facelift. I was supposed to stay 2 nights for a nice little quick "staycation" with my wife for the weekend, but we cut it short. The gym was not worth using, which is something we looked forward to doing together. Also, we thought it was bar available, and it was not. Hopefully this property is in line for an update. If so I'd gladly like to come back to enjoy the property.

The facility was a great place to stay at and was worth the price. Very friendly staff and clean rooms.

Great....

It was nice and clean

Bed was clean, bathroom not so much. We were only in town for a swim meet and opted to leave without using the shower after is was left “dirty”

I thought there was going to be a breakfast, what was offered was pretty slim, bowl of fruit and a few donuts and some packaged pastries.

The holiday rates were remarkable, so I am loathe to complain about much, but the shower had a lot of mildew, among other uncleanliness around the room. We didn’t know until we’d checked in that “breakfast” would be bagels and some microwave breakfast sandwiches. There were tea bags and cocoa packets but no hot water. The coffee one morning was almost certainly there from the day before. Having said that, the staff was friendly and accommodating, and for what we paid, the stay was “fine.”

Unfriendly, unprofessional, and unwelcoming staff. We were not acknowledged or greeted upon check-in or check-out even tho the staff was well aware of our presence. They were not very accommodating. Room floors were disgusting and not vacuumed. Old crumbs of food and debris were strewn across the room floor upon initial entry. Bathroom countertops and bathtub appeared to be clean. Beds were made and supplies stocked. Temps were super cold in room and room was not prepped or warmed up. No hot breakfast since staff was “off” because of holidays. No awareness made prior to regarding breakfast or that breakfast would not be available and there were no clear instructions on where complimentary products were. We would NOT recommend staying here to anyone and will not return when back in town. Completely disappointed and unhappy about the overall stay. We wrapped up the day and went to go stay somewhere else in the area that was cleaner, accommodating, friendly, and professional.

First room given the tub drain wasn't draining well. The room also had a musty smell. We did change rooms aftrr two nights. Second room mych better. Nowhere told online or at site that no complimentary breakfast due to Thanksgiving so Wed thru Sat lucky if there was hot coffee

I reserved and paid for my room with breakfast. When we checked in on Saturday night, I asked the clerk for the breakfast hours. She said 7-10 on Sundays The next morning, my wife went downstairs at 7:30 for coffee and there was no bread for toast, no cooked eggs, no cereal and milk. Just brick-hard bagels and some snacks in wrappers. I saw this and went for my A.M. walk. I came to join her at 9:30 and there was nothing set out. She said the man removed what was there. When I checked out at 11:00 the man dressed in his janitor overalls and stocking cap could not print my receipt but promised someone would email it soon. No sign of it a day later. It's pathetic to refer to this hotel as a "Holiday Inn" It does not deserve any stars on this rating. Beyond poor. I recommend people pay for their room and board at the Hampton Inn behind this poor excuse for a *** hotel.

I asked reception to gove me the receipt, But still not recieved, yet. Pls, kindly send me the receipt

For the price it was a very inferior quality room and hotel. Bedding was fine. Room musty. Windows didn’t open. AC noisy.

This property is not the level of most of the Holiday Inn’s I have stayed in before. This one is good location but needs renovated badly. Our room had clear previous water damage; damaged ceilings, wallpaper stained and bubbling and carpet was not fresh and clean.