Overall Ratings & Reviews Holiday Inn Knoxville-West, I-40 & I-75 by IHG

I did not like the fact, they did not have free breakfast. Their prices for breakfast and in their store is too high. I didn't get anything from them.

Once we entered the room there was a cup from the previous stay. My daughter found hair on the towel in bathroom as well.

It was great. Except the bar said it closed at 11 but when we arrived around 10 they had done last call an hour early.

I booked it for my son. I paid for breakfast for 2 but when he went to have breakfast he was told that breakfast was not included. He checked out without breakfast. I called the hotel and spoke to two people then I left a message for the manager to call me back to give me refund but so far nothing happened

Average location.

No parking, ice maker broken, air conditioner made noises all night and no free breakfast, or pool towels.

Room was good clean. Breakfast was very good

Very nice property. Covenient.

Loved the friendliness of the staff

All was good

The property was nice, especially the pool. However, it was incredibly busy up until late at night, especially with children. There were also lots of children’s running up and down the hallways, which was noisy, but the hotel itself was nice.

Great stay, friendly staff

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There is a bed bug infestation in Room 323. On June 14, 2025, during our one-night stay, I observed a bed bug crawling toward the headboard where my daughter slept. Given the presence of one bug, it is likely that there are more. April, the front desk supervisor, was understanding and provided accommodations within the available options per the hotel's policy. However, the policy does not provide sufficient compensation for the inconvenience and unexpected costs incurred due to the necessary precautions taken to prevent the bugs from entering our home. Hotels are expected to provide a relaxing experience with minimal effort. Unfortunately, the queen beds were uncomfortable and stiff, and the shower did not drain properly. We only stayed one night, and due to the bed bugs, I will not return to this hotel. The presence of bed bugs in other rooms is likely, and eradication can be challenging. While I understand that hotels can only prevent infestations to a certain extent due to high traffic, regular pest control measures should be implemented as a standard practice to ensure high-quality maintenance.

Had unexpected stay in Knoxville. Was pleased to stay here

Nice place. Comfortable room. Friendly people. Food and Bar where nice

Nice staff but hotel a little dated

Very nice

Very clean, nice staff

In all of my experiences with the Holiday inn franchise, this was probably the worst. I had been traveling back from North Carolina and chose this hotel because of friends who used it locally for their childrens birthday parties and corporate events. We had to get a hotel because our house had burned down 2 weeks prior and we had to relocate to my in-laws until we could get back for insurance claims. I asked to check in around 11 :00 which I know is earlier than check-in time. I explained to the lady that I have been traveling and she said that she would call as soon as a room was available. We were so tired that we ended up getting at the hotel room across the street and crashed. Not once did someone call to help us. By the time we got up it seemed pointless to go check in there even though it had a pool and hot tub who would have probably enjoyed using. I know it doesn't matter and that I've lost my money because it was online but I've never been treated so poorly. I travel all the time and use the Holiday inn and gas City Indiana all the time. I will move longer be using them because of this and how upset I was to have to explain myself to a hotel that I'd already booked in advance. There were people checking out as I was trying to check in but again no phone call. If you would have called then I would have been able to wake up and check into a proper hotel.