Overall Ratings & Reviews Crowne Plaza ANTWERP by IHG, an IHG Hotel

Cool

First thing I find on the elevator wall in this place is a story about some local big shot architect who is obviously a genius, because he is local, who designed this monumental landmark, and therefore it is a piece of art. The truth is there are hundreds if not thousands of much better hotels. One important difference is they are quiet. When you build something of glass and concrete, gotta make sure you cut low frequency noise coming from a nearby highway. The genius architect here didn't. Knowing that, the reception staff must fill quietest rooms first to keep most guests comfortable especially when the place is only half full, if they care. We got a room facing highway on entirely empty floor. That was not very accommodating. We spent a troublesome night listening local traffic. The name of the receptionist is Ian.

good prise and good kwality.

Great hotel. Nice restaurant!!

Convenient from motorway. Clean and comfortable rooms. Easy checkin and out. Food was average. The pool and gym area were great. Unfortunately the hotel corridor smelled of cigarettes.

Not great

When I arrived there was no heating in the room. Staff came to check and said heating will start soon. After 3 hours nothing happened so I asked to change room. And all was fine

Way below average customer service. Bad attitude towards guests from the front desk.

Overpriced for what you got - particularly the restaurant. Very little choice for the restaurant menu and the prices were too high for the quality of the food. Advertised as a bar and a restaurant but did not have a separate bar Poor sound insulation between the rooms. Could hear television from room next to mine.

Nice hotel; clean and convenient

cleaning service was not good , I stayed 2 nights but bathroom was not cleaned during my stay . beside of beds and pillow were not comfortable

Great place

Very good and friendly staff. They sllowed early check in. That is very nice. Recommend to others to stay there.

Close to motorway and city, easy check in, open air parking, great breakfast, super comfy beds, nice shower facilities, clean and decent general presentation. I would stay again. Great customers service from Reception staff. Some things to improve: door repairs, stained carpet, AC is a smelly.

Staff were generally nice and approachable however when we requested extra towels for a family of four in the morning the housekeeper was a bit rude. The swiming pool is only for swimmers there is no shallow area for young non swmmers. Breakfast was good with lots to choose from. All in all a good stay.

We have had a very good stay at the hotel. However, I had to pay 20 euros per day for parking. This is the first time ever I have found that hotel guests are charged for parking. I hope, the hotel or Expedia should make it very clear while booking.

Pool was amazing

The hotel is generally very good. My only complaint is the swimming pool’s temperature is so cold so didn’t enjoy it. The hotel is located in a very busy noisy road, hence can be a bit too much however I was on 8th floor so can’t hardly hear the noise of the city.

Just a stop over on way to Germany.

We chose this hotel for the third time due to its spacious Queen beds. The mattress provides a very good nights sleep and the price for the room is reasonable.