Overall Ratings & Reviews HomeTowne Studios by Red Roof Richmond, VA - W Broad St

Tv didn't work and green stuff coming out the tub

The hotel is in a convenient location with a lot of food options nearby but it was dirty, poorly maintained, and the beds were painfully uncomfortable. We only stayed in the room to sleep but the mattress springs caused my back to ache for days. The bathroom had water stains on the ceiling, only 1 light on each side of the room worked, there were visible mold spots on the ceiling, and the refrigerator was beyond disgusting. The other guests were very noisy and the doors/walls didn't help block any noise out. It'll work for a short stay but I won't return, ever.

Nice price for what we need

Everything was horrible

The space was perfect. Room and service sucks!

Everything was great including staff

Metal bed stand made noise, no soap in shower, no digital tv—poor reception. Very poor service at check in.

Checked in like normal and that was fine, surprisingly there were 3 separate buildings on the property. The room given to us was completely unacceptable. The fridge was banged up and scribbled on, there was trash left on on the kitchenette area, the bathroom sink wouldn't drain, and it was just a horrible mess. They didn't have any other available rooms with a kitchenette for us, but they were able to give us something else in a different building. This room was a little better, but not great either. Still not cleaned properly and the key card wouldn't work for the building the few days we stayed there. We had to constantly keep going back to the front desk. There's also a no dog policy here, but there was definitely a big dog staying a few rooms away from us. Besides that, there's also police patrolling at nights on the daily. Take what you will with that info.

Perfect price for what you are getting. Rooms feel updated and clean for the most part. Staff is very friendly and accommodating. Would stay here again

Trash hotel , trash service , trash staff ,trash everything and filthy .. not even worth the price . And will never recommend to any one … believe this review .. and check google rating not on here !!!

This was so nasty. Big bug crawling across the floor, sink was disgusting and wouldn’t drain. Halls smelled of weed. We wouldn’t wish our worst enemy to stay here.

We booked for one night as a pit stop. The beds were so uncomfortable , I could be wrong but it seemed like people lived in this hotel. Area seemed unsafe. Breakfast was very limited, almost non existent Went to a diner.

Smelled like cigarettes in a non smoking room rental

Nice setup

Disappointing. Over priced for what it was. Four walls and a bed. Run down property. No in room coffee, no telephone to reach the front desk, no linens for the pull out couch.

The pictures of the place are deceptive; the building we were assigned to was in the back and not clearly marked. It was very unclean & looked as if parts were still under construction. The bathroom smelled as if the toilet needed to be given a thorough cleaning/disinfecting (around the screws that attach the lid)!! There was a refrigerator, but no microwave oven & the ice machine was located downstairs in a deserted hallway and you had to walk up the stairs and have someone open the door for you. There was a large gap beneath the door to our room and the floor-- I was afraid that something could crawl under there, especially at night while we slept! Upon check-in, the front desk staff did not even ask if we wanted to keep using the same card we reserved the room with, nor ask for ID to confirm who we were. This caused an inconvenience of having to reimburse the person who had reserved the room! There was no real continental breakfast either!! Very disappointed and saddened by our stay here on our way from Atlanta GA to Newark NJ!

The property was run down and very dirty. There was someone's stuff piled up near one entrance. It was smelly and dirty. The room had acceptable bedding and towels, but everything else was disgusting. The refrigerator was disgusting! The floor was so dirty that it made the feet black . Broken toilet seat that had tape on it to avoid getting pinched. Usual items like iron, hair dryer, coffee machine etc were missing. I asked the front desk, they provided but asked to bring them back as soon as we are done. Our plan was to stay 3 nights but we got out after the first night.

Comfortable stay for an in and out type of need. We had the suite, and although an extra pull out bed is advertised, there were no sheets pillows or comforters available. Beds were comfortable, but overall the facilities and room were run down. Ice machine was present but not functional, bathroom very small and inconveniently laid out. At that price we would have expected better quality.

Had a leek in the middle.of the night in the celling. When we checked out the clerk did not seem concerned about the leak. Not all the doors to get into building worked had to wait on desk clerk when checking out and desk clerk was very slow when checking in. Pool was not open and looked like it wouldn't be opening any time soon. Breakfast only lasted until nine but there was nothing stating that when we checked in.

I liked it overall but I did not like the shower notchaving a grab bar you can possibly fall in these showeres.