We were given an upgrade to a suite as it was our wedding anniversary, which was a lovely gesture and much appreciated. The suite was huge and beautiful, with a balcony giving fabulous views across the city.

When we checked in, we were specifically told that the breakfast and health club/spa was included in our stay. When I received our bill, I was charged over $300 US for breakfast for 3 people. Also, we asked for a ride to the airport and that cost us over $400 US. This is unacceptable and criminal.

Classic Swiss 5 star. As expected. Rooms are a bit dated. Shower is terrible. Would definitely stay again but room is underwhelming

Excellent

Overall the staff is making the difference and the lunch at the brasserie was the cherry on the cake.

Fabulous hotel

Hotel with long history.

Professional hospitality

Very friendly staff. Clean and beautiful room, amenities are amazing the spa and the gym. Overall great experience my favourite place to stay in Lausanne.

Ideal location; great staff and excellent service

From the time we checked in to the time we checked out the service was impeccable. Out one bedroom suite over looking Lake Geneva was unbelievable. I wish we could stay a couple more days. I would recommend anyone visiting Lausanne stay at the Palace !

A beautiful hotel, that's in need of rediscovering itself. Aspects of excellent, occasionally let down by old decor in rooms, a bad redesigned lobby with little charm and staff that while excellent appear too busy. Having stayed at the palace for many years, it deserves some much needed attention.

Best Hotel in Lausanne ! Amazing caring staff contributing one by one to make the stay at the palace the best ever !!

Beautiful view and wonderful staff!

The property is gorgeous, and a great value!

Thank you to Matthew who assisted me during a medical emergency and went sure I went to the hospital without delay. Grateful for his help

We stayed for a long weekend and enjoyed every second we spent in the hotel (and used most of the facilities… the very big gym, spa etc) Every interaction with the staff was perfect, so friendly and professional. Great location in the heart of Lausanne. Highly recommend

Nice hotel, friendly staff, easy walk to the park and to commercial center. All the Hôtel restaurants are great.

$5 frank charge for ice? Give me a break. The hotel is very impressed with themselves. The view just isn't that good of the lake with a large building right in front of it. I'd stay somewhere else next time.

Amazing choice