Overall Ratings & Reviews Residence Inn By Marriott Merrillville

Clean and quiet

Rude staff no hot water breakfast was horrible

It was secluded and there was no box springs for the mattress.

Dirty Bathroom. Some liquid sticky stuff was stained on bathroom door that I have to clean it myself.

When we arrived after driving 4 hours from home in traffic, we were told that the pool and hot tub were out of service. I paid $229 a night so that my Non-Verbal, epileptic, autistic daughter could swim because it calms her and makes her happy. I could’ve chose another hotel but ALL my other experiences with Residence Inn Marriotts had been awesome. This was the worst one yet. I took pictures etc… to make a complaint on a business day.

Great service and really clean hotel

This was a wonderful weekend! Our annual Sister's Weekend and everything was beyond expectations. The front desk staff was extremely helpful, especially Asiah. She was so friendly. The room filled all our needs. The location was perfect for what we were doing for the weekend. And we give two thumbs up for the included breakfast. Thanks for a great time!

Front desk staff was helpful and responsive. The property itself is pretty run down, not up to typical Marriott standards. I had a hot water issue in one room but the staff moved me to another room without issue.

I booked a suite so that my son and I would have our own sleeping arrangements but he was unable to use the letout couch because it was dirty with disgusting red stains that we weren't sure was blood or not. I did address this issue with the staff upon checkout who said they would give me points for the inconvenience but never did.

My stay was cool nice property

Check in was quick and easy Room was clearly dated and not well kept Food stains on bedroom curtain Cracked mirror in second bathroom Curtains did not close on second bedroom. 1st bedroom bedside tables looked like they had not been dusted Breakfast had literally no food or coffee left when we got down there

I have stayed a many residence inns over the years. This one was far below the standards I expect. There were stain on the floor on my room, my daughters’ room, my brother’s room and my sister’s room. My room had the air conditioner on when we arrived, it was in the 30’s F outside. The wall paper was starting to peel. The cushions on the couch were deformed from use. The jets on the hot tub didn’t work. The fitness room felt cramped, was hot. The breakfast was very limited. There was no decaf the first morning. The Entertainment system on the cable is old, and looks like something from the late 2000’s. While I have been a regular Marriott loyalty member, this is a hotel I will not return too. I stay there when we are visiting our family in the area.

As someone who travels often for business and family, I'd like to offer my review: I intend to provide constructive feedback on my recent stay. While the property boasts spacious suites with kitchens, perfect for families, its current state falls short of expectations. The surrounding vacant lots and lack of nearby amenities are significant drawbacks. Our check-in experience was pleasant, thanks to the friendly front desk staff. However, the night staff seemed less accommodating and more focused on socializing. The hallways were clean, but the elevator required attention. Our room had several issues, including broken curtains ripped not In working order and dirty, a missing cabinet drawer, and signs of a major leak. Although the tub and toilet appeared clean and new, the room had visible dirt, dust, and grimy . The carpets were neglected, and the cleaning practices lacked attention to detail. We used Lysol wipes to disinfect the room, and the phone was not working properly. The pillows were uncomfortable lumpy and flat. To improve the overall experience, I suggest using consistent lighting throughout the units and addressing the aforementioned issues. With proper management, this property could be a good place and offer great stay! Breakfast has great possibilities, but staff seem overwhelmed, affecting their ability to maintain cleanliness, refill items, and clean tables, ultimately leading to unfriendly, unhappy staff.

This was by far the most rundown Marriott hotel that I have stayed ever in. I have stayed in all brands from Fairfield (great value) to JW across the country. My fist clue was that the hallway to my room smelled very musty. In the room (Room 202) I could feel every spring in the mattress, although the bedding was fine. The sofa was simply to be avoided. I wouldn't take shoes off to walk on the carpet. On a positive note, the lobby staff were very nice and friendly. I give them a 10. This hotel, based on my experience at numerous Marriott brand hotels, should not bear your flag. I had two colleagues with me on the stay and their assessment would be the same. Nice people, very poor stay. I should have taken pictures, but did not.

My stay at Residence Inn was great! I loved the breakfast! I will definitely come again!

Hotel is in a state of disrepair. Not worth what they are charging. Strong odor caused me to have a terrible headache. We were initially checked in to an uncleaned room. Second room we were put in had dirty dishes, stains, curtains were torn, and the shower had no warm water. Worst hotel experience I’ve ever had.

Bottom shelf below kitchen sink was broken and unsightly. Hair from previous person was literally everywhere in the bathroom. Water in hot tub was same temp as pool, much too cold. Timer on hot tub was set to only 5 minutes so it was a constant thing to keep turning it back on.

I love everything about it the stay was great I will be back

Amazing staff

Just okay. The room was small, compared to other Residence Inn hotels we've stayed in. It was also freezing cold, even though we had the thermostat turned all the way up. Spoke to someone at the front desk about it after a while. Nothing they could do, since it was evening. Thought we could get some warm blankets, but none were available. Had to sleep with a sweatshirt & a fleece jacket on. It would've been helpful to have a fireplace in our room, like other Residence Inns have! The staff person told us that this is more of a " budget " Residence Inn. Hmm. The breakfast buffet seemed like a budget breakfast too, compared to other Residence Inns. Also, we heard a lot of noise from people walking around in the room above us, morning & night. That was unpleasant. So, to summarize, it was okay, but I'm not sure we'll stay at this particular Residence Inn again, for these reasons.