Overall Ratings & Reviews The Addison Hotel, SureStay Collection by Best Western

Ty

No laundry and no gym - no date to have them back

An average hotel... nothing bad or overly good. It was clean; front desk service is good. Kinda old and in need of some upgrades.

Na

Don’t book here, the carpets are terrible! The rooms dirty. Terrible terrible

The hotel was nice and not too far from the highway and places to eat. But the room and the second floor where we stayed smelled like stinky feet/locker room.

breakfast is very good.

Easy, convenient access to the airport and other amenities. Friendly staff and nice rooms.

Covers all the bases for a very reasonable price.

Staff was rude and seemed to be bothered by any questions. Paint was peeling in our rooms, garbage was left from pervious guests, pillows were small, and the pool was closed.

I stayed there about 4 to 5 nights every day room service went in they made up my beds and change sheets when I left they tried to keep my deposit and said I was smoking. They never said what cigarettes were marijuana, but I have my four-year-old and five-year-old two little girls with me and they lied to me and told me they released the money and then three days later when I got home told me I was smoking. Staff was very racist from the first date.

Pros - The mattress is very comfortable and seems new. Daily housekeeping service which is out of my expectations. Breakfast is great. Nice and quiet establishments. Cons- Somewhat dated room, staff is very unfriendly and unwelcoming. No hair dryer in our room and I walked down to ask for it. she said she will bring up but after extended wait it became too late so i decided to cancel. They charge to extended even one hour late check out. By 10:55am, housekeeper knock the door to give me a dirty look.

The front desk staff was top shelf. Very friendly, always greeted me when I entered the facility, courteous and professional. One thing though. The HVAC unit in my room needs professional cleaning because it smelled very bad when I ran the heat. Otherwise? An excellent hotel.

It was very nice especially at this price range.

Surrounded volume is noisy whole night I feel a lot of noise Even bed have nosing

This hotel does not deserve its 2 1/2 star rating. While the staff was friendlier this time, not much else changed from our stay a week earlier, which was also reviewed. The staff was not happy with our request for a later check out time, despite the fact that it is an option the hotel offers on the website. Housekeeping was knocking on the door at 8:00 a.m. to clean the room, basically ignoring the late check out request. The grounds outside the hotel remained dirty and unkempt. There was still a lack of tea bags at the self serve drinks station. Breakfast was edible but tasteless including raw hash browns and two typed of scrambled egg (both over-cooked and dry) and served without either bacon or sausage. The toaster still gave an option of pale or burned toast. This hotel does not even rate a 1 star rating and we definitely will find a different place to stay the next time we are in the Dallas metropolitan area.

This property has a rating of 2 1/2 Stars but in my opinion it is highly over-rated. While the rooms were clean and comfortable, the housekeeping and guest services were substandard. No one seemed to be stocking the tea and coffee service bars (they ran out of tea bags which were not replaced). The front desk was unattended when we arrived, and, after ringing the bell for service, the front desk clerk came out and did not even bother to greet us. Check out was efficient but unfriendly. The hot breakfast was edible, but mediocre at best. There was a choice of white or wheat bread for toast, and bagels. The bread toaster gave a choice of pale on the first run, and if you put it in for a second run it came out burned so there was not way to get proper toast. At check out, we got the impression that the clerk was not interested on whether we had a nice stay. (Please note that we never complained and we were friendly to everyone we saw or spoke with,) It was an adequate place to stay, and we kept the booking for the following week since our main trip was in another city and the visit to Addison was simply a stop over to break up our driving time between home and our final destination. We left hoping that the return trip would be better.

There is never a luggage cart. I had to make 2 trips and my room was on the 2nd floor on the far side of the hotel.

This hotel allows, semi trucks to park in their parking lot and for the truck drivers to sleep in their trucks so there was one that was parked near my room with the engine running the whole night. So I could not get asleep I had to wear my noise canceling headphones in bed, which hurt my ears after many hours. And they said there was nothing they could do

Hotel was clean and staff was friendly.