I wrote how the toilet was stopped up and the head board fell off the wall onto me and never got a response from hotels dot com. We asked them to comp the room and that we would have to go back to hotel.com. We asked for a recite and was told to talk to you again. What are you going to do about this.
Verified traveler
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Great stay staff was helpful and accommodating
Shane
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I paid to stay weekend was told had nothing available for my family and I to do at hotel every thing was closed and was not informed till arriving. The hotel room was not complete air vents loose and dirt and mold in spots. Was not happy about my stay.
Gregg C
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Reconstruction but they tried to make the best of it
andre
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property is under heavy renovation right now. Looks like it should have been done a lot sooner. My bathroom door would not close and there was a lot visible water damage in my bedroom. Im sure this will be rectified upon the project completion.
Staff was very nice.
George
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The facility was in serious need of maintenance.
Hector
Business
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great customer service. Ana is always very helpful, professional and polite.
Karen
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very thin walls, I could hear our noisy neighbors all through the night. 1 front desk person was friendly otherwise everyone else was severely lacking in hospitality. Major construction going on, the hotel felt empty and cold.
Roberto
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
-
Mario
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Tv never work and carpet dirty
David
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Feel safe parking my car trailer there. It's away from local foot traffic and the parking lot isn't easily visible from the street. Staff is aways great. Hotel is under renovation (furniture needs it) so there is construction activities. Food in restaraunt is good.
Kim
Business Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Where do I start. The bathroom towels had hair on it. The faucet was loose and would not turn easy. Shower faucet water was either really hot or cold. Carpet was stained and nasty. I thought people said it had good reviews. I will never come back it was horrible.
Diana
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The hotel was under renovation, no pool or exercise room.
Manuel
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
👍
Hector
Business
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Very clean, convenient, and even though hotel is under renovation it is still fairly quiet. Great price too.
Mark
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice, even when under construction
Robert
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Clean room and great customer service
Hanan
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Under renovation the hotel is not in good shape. The reception is very nice. Towels were changed frequently. Some are old and not to be used(for the bath floor)
Hector
Business
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great price, great staff, quiet and safe
DARREL
Friends and Family
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Bwds are too hard! Stayed here many times visiting friends and family. Im sure remidel will be great, its pretty old at this point.