I arrived at the hotel tired with two kids after a long travel day. Although I got there at 10:20 pm and office hours went until 11:00 pm, no one was at the desk. I waited for a half hour, called the phone number, and only got a front desk attendant when another resident at the hotel tracked someone down for me. I believe I should have gotten the room half off or free, but he gave me an $8 discount. The floors were filthy and bathrooms were not fully clean. Luckily the beds were clean and I was finally able to sleep.