Overall Ratings & Reviews Hilton Houston Plaza/Medical Center

It needs some updates but it was still a nice hotel

It’s a great place to stay. The beds are comfortable, the staff is friendly, and it’s close to my drs

Great!

The noise from the bar on 9th floor bothered us. We were on the 10th floor. The ice machine was broke on our floor-had to go on the 6th floor for ice. The beds were very comfortable, loved the pillows.

My plan was to stay 10 nights next to the medical center MD Anderson so I could move easily to my appointments. I had cancer surgery and then 9 days of radiation therapy. When I entered my first room it smelled like a wet basement. The air was very humid, the bed sheets were damp with moisture making sleep nearly impossible. I stayed in that room for 4 nights. Finally I couldn’t take it anymore. The front desk put me in another room just as bad. The king bed I paid for was two twins shoved together, very uncomfortable. The refrigerator leaked water on the floor and the drain in the shower was clogged and leaked out into the bedroom. I stayed there two nights. I asked the front desk for another room and was told there weren’t any available. Finally for my last two nights they put me in room 1817, a very nice room. I paid 200+ a night for these terrible rooms and I would like to be compensated for these 8 nights of terrible rooms. I enjoy staying here, it’s like spoiling myself for a few days during awful cancer treatments. The folks at the front desk did a great job but were limited due to the Beyonce concert. Thank you

Only one elevator was working

Check in was great but upon entering room there was popcorn by the tv stand. The room was hot even though A/C was set at 65. And the lights were so bright when waking at 5am. Would recommend dimming lights.

The staff was friendly. Everything else was unacceptable. An elevator was down which caused 8+ minute waits - I was traveling with 2 individuals with disabilities - this caused unnecessary strain on our trip. The toilet in our room was broken and the water ran all night and it made it unable to flush. When we reached out to the front desk they let us know it couldn’t be fixed until Monday and we were checking out on Sunday! Neither TV worked in our room and there was nothing they could do to fix it. They ran out of blankets, and pillows which was unfortunate and made sleep uncomfortable. The pull out couch was flimsy and outdated and I felt every single spring in my back - Hilton owes me a nice 120 massage for that travesty of a mattress! And worst of all the towel situation. We had to wait a long time for replacement towels twice. Overall the stay wasn’t super pleasant but we were only there for 2 days so we lived! Again, the staff was nice but clearly overwhelmed with the weekend and the elevator being down made it 10x worse. Last complaint is the food was mid for the cost.

The stay was overall very enjoyable — the facilities were clean, comfortable, and well-maintained. The only inconvenience was having just one working elevator, as the other was under maintenance. This led to long wait times at certain hours, which was a bit of a hassle. Aside from that, everything else met expectations and made for a great visit.

Room was clean and the bed was comfortable. Only negative thing was one of the elevators was down so the was a wait to go up and down.

I would recommend this property.

Friendly staff, quality gym and pool.

The hotel was near MD Anderson where I had an appointment. I was able to walk and find something to eat along the way.

Hotel it was great but elevator was broken so was slow had everybody using the service elevator

The parking is convenient and the views from the room are awesome! Very clean and super quiet area!!

Good Location for Medical Center and Rice Univeristy. They took great care of us. Take the Brekfast Buffet, is cheaper than the Starbucks Coffee, with a wider variety.

Breakfast cool

upgrade was nice but bed sucked! old and saggy

Clean and easy parking.

It was good.