Overall Ratings & Reviews Residence Inn Louisville East

Our room stench with weed. Breakfast was so-so, on our last day we were met with a sign "No breakfast today" on the door with no alternative offer for a togo option. Small swimming pool, it was so crowded all the time we didnt get to enjoy it.

Everything was great, except the dishwasher didn't work.

What you expect, no issues, clean, safe, efficient check in and check out. Can’t ask for more.

Major compliments to Michelle at the front desk. She walked us to our room, offered to help get breakfast, which was upstairs, and handled a small plumbing issue in the room. She is an asset to your organization. We did not know that the hotel was a complex of apartments. We are grateful that Michelle assigned us a ground floor room. As seniors, carrying suitcases up stairs would not have been easy. The step up to the tub was very high. The concrete paths needed repair.

Great space for my family of 5! Staff was very nice!

Outstanding home away from home

Limited food options, a bit dated and worn out facilities. Dingy breakfast area, poor choices. One of the least favourite Residence Inn places that I have stayed in.

The service was great, and in a great location but the room had a few easily fixed problems that should have been taken care of before it was ready to use, found someones thong left under the desk, and the beds were very hard and uncomfortable.

The stay was nice but they didn't hold up to their commitment of room service. This is the second time I've stayed there , it was disappointing.

Awesome

It was a comfort stay in. Everybody is very polite and courteous.

Quite and clean

My family, and I booked the 2 bedroom suite with a pull out couch, and everything was nice, and clean. The unit was very spacious, and comfortable. It featured 2 stories, 2 bedrooms, 1 and a half baths, a kitchenette and a living area. Breakfast is also included, so that was a plus. You can sleep 5-6 people easily. Definitely recommend.

i got a phone call from front office asking if id like room kept up making bed emptying trash etc. also wanted some refreshments replaced like coffee and creamer never got anything !!!!!

Eryyk

Really felt quiet and comfortable for my holiday 9 day stay, great staff that valued my business, great price for a full kitchen and such a large, open space. Adjacent campus is great for exercise walks, many amenities nearby. Love the concept, beats any single room hotel by far!

Great suite. Breakfasts were not good. And why the cheap toilet paper???

We loved our stay, quiet and beautiful.

Was disappointed to find out pool was seasonal, that was not in the listing. Also disappointed that the breakfast was upstairs, made it hard fornus to get breakfast quickly when we needs to get in and get to where we going early in morning.. The fees and costs were explained differently as well when arrived. I was not aware there was a $10 daily fee for parking! This is ridiculous as where else am I going to park when I am staying at the hotel!

People were great and the area is where you need to be