Overall Ratings & Reviews Hampton Inn Richmond West Innsbrook

Was happy that I was able to check in an hour and a half earlier

We’ve stayed here multiple times to visit a local family member. Beds are comfortable. It’s quiet. Staff are friendly. Food is decent. Close to so many things. We will continue to stay at this property.

The hotel was very clean and in an excellent location. All of the staffing encountered were very friendly.

The breakfast was not good. Bed was hard

Nice and clean environment

Friendly staff. Clean room.

We come here quite a bit, perhaps once a month. Nice hotel

The young man who checked us in was quite pleasant and efficient. The room was large and clean, and the shower was fully functional with sufficient water pressure. It was quiet throughout the night, but that may have been because there were so few guests. The 06:00-10:00 breakfast was terrible. We arrived at approximately 09:15, but we had to wait over 30 minutes to get anything that wasn’t full of sugar (yes, there were sugary yogurt cups, blueberry muffins, and danishes that were stuck together along with a communal fork to tear them apart, but we weren’t going to eat those). The eggs, sausages, and potatoes bins were empty, and the cook seemed to be in no rush to refill them. While we waited, we sipped very weak Dark Roast coffee. When the eggs finally came, they were extremely low quality (powdered or the product of some other unappetizing processing method), and the sausages were too disgusting to touch. At least the cook tried to apologized for her ineptitude. Except the young man who checked us in, every other staff member we met was robotic, unsmiling, and unwelcoming. Perhaps the upper management should consider sending the staff to an Asian hotel for hospitality lessons, or perhaps these staff members should look for different employment if they’re so unhappy at this hotel. In summary, the evening experience was pleasant; the morning experience was not. We may or may not stay here in the future, but if we do return, it won’t be for the hospitality or breakfast.

Hotel needs a lot of renovations. Suppose to supply free water bottles but they ran out for 2 days. Our shower leaked continually and was not repaired. All the sanitation devices mounted in the wall were not working. The auto fill water bottle unit also did not work. I can see why we got a great rate compared to the other Hampton Inn. Would not stay there again.

We were given a room where the shower wasn't draining properly, so the room smelled like a sewer. We reported this to management, and the maintenance person arrived promptly and made some remediation. We appreciated his efforts; however, there were no other rooms available to which we could be moved. Bottom line- this room should not have been put into service to begin with.

Have loved our stay here each time.

Hair was every where all over the floors and on our new towels.

My experience was not great the sink was clogged, there were no towels for a full body, there was pet hair on the pull out couch and as we were packing up our things my children and I found a sex toy under the couch.

This is a fantastic hotel. The staff is very friendly, helpful and dog friendly. There are plenty of dog walking areas. The rooms are very spacious and clean. I loved that the coffee was in a central location. Having traveled with my dog, I could not enjoy the free breakfast as I could not leave her in the room and I could not take her in the breakfast area. Because the coffee was in the lobby and not in the breakfast area, I could at least have some hot coffee in the morning.

Excellent service

Great stay

I like because was quite and the service and breakfast was wonderful

I enjoyed my stay here. Very close to many dining options. Very nice staff and clean rooms too!

Good place

Great experience… the breakfast was awesome and the lady taking care of the area. Thanks!