Overall Ratings & Reviews Hilton Albany

Very rude and nasty I will never go back here again. The staff was so nasty they canceled my stay.

Need a bunch of upgrades in the rooms. Need to let people know before they book a room that the pool is out of order. Strange smells. No restaurants.

I didn’t like how thin the walls are I heard everything my neighbor did literally

Clean room but I wouldn’t stay again

It's close to the State Capitol & Legislative Buildings.

This hotel is a good place to stay and convenient location.

The hotel was clean and the staff were friendly and helpful.

My mother in law was dying at Albany med I booked the room later in the evening and I accidentally booked the wrong Hilton down the road. They would not refund my money even though it had been only 5 minutes! I ended up booking a room connected to Albany med the one I originally wanted. With the Likely hood of getting a full refund when the manager was on duty in the morning as was told to Expedia.Well in the morning I received a message that they wouldn't refund me! Myother in law passed and it was a rough few days. There should have been some empathy and understanding of the situation. Realizing I made a mistake immediately mostly because my mind was with my mother in law and our entire family saying goodbye.

Clean and comfortable

Great customer service and great looking rooms

This hotel is not up to the standard you expect from a Hilton. I noticed cracks and peeling paint on walls and ceilings, the revolving door main entrance to the hotel was broken the entire time I was there, service in the bar area was poor (I asked the bartender if she could put on the Knicks playoff game and she said "I don't know what channel that's on" and walked away), I frequently had to swipe my room key multiple times to unlock my room, and the gym was a disaster - broken air conditioning, multiple dumbbells literally falling apart, and more than half of the dumbbells and cable machine attachments missing entirely.

Parking garage elevator lobby had garbage and what seemed to be a put out fire in front of elevator, I told the front desk about it and the next day when we left it was all still there. Peeling paint in our bedroom on the ceiling. Broken door handle on fridge and it took 4-5 attempts for pee, poop,toilet paper to actually go down. Adjoining doors (there were 2) were not sound effective... Sounded like people were in our room from both doors all night long. Garbage in the hallways and in the elevator lobby area was the same plate of chicken wings which was sitting all night with garbage still remained in the morning.

Had a great time

Very disappointed this stay. I’ve stayed at this hotel twice before and had no complaints. The room they gave me looked like the carpet had not been vacuumed in ages and the same goes for the hallways. We stayed here 3 nights and one of the rooms left plates outside which were never picked up in those 3 nights up until today that we left, the plates and wine glass were still there; I find that disgusting and laziness from housekeeping and lack of management. The shower was clogged and the tub kept getting full with water because it was not draining.

Very accommodating and very understanding and helpful. Thanks Nate!

Definitely needs to be updated! Rooms are falling apart.

Came from New Jersey for a comedy show. Drove 3 1/2 hrs to find our room dusty, light bulbs out, and poor cleanliness. I had to go around with a wash cloth and wipe down all the tables/phone/fridge because it was caked in dust. I spent over 300$ for this room and to come in to a dirty room and light bulbs out is highly disappointing. Will not be staying here again

Paid Parking but free parking in the street on the weekend.

Great place to stay

Outside of the pool which was FREEZING everything was great.