Overall Ratings & Reviews Hilton Albany

Horrible I will never stay there

The rooms was dirty so was the elevator

Very friendly and helpful staff!

Older property. Toilet was a bit off, and took a while for it to flush. Shower was cramped. Was only there for work so didn’t have the opportunity to checkout the bar/dining area. I did like how kind the staff was

Great

I do not like the hotel room had no heat and they gave us a space heater I am a Hilton homers member and it was not excepted with regard to my rate was over charged bathrooms paint was pealing off the ceiling and the toilet bowl was cracked the cabinet for the refrigerator was off the hinge

The staff was very rude from the front desk girl that checked us all in to the bar staff who were very rude to us when we came back from the game as we were promised food til midnight by the woman who booked off our group of rooms at 1030 we were told no to food. Ended up doordashing some crappy pizza. Went to ask for a refill of my water and the guy rolled his eyes at me (after I had already bought a drink I just wanted more water) the woman at breakfast wasn't very pleasnt either. The morning hostess was super nice though. The beds were super comfy though but room could use a deep cleaning and updating.

Very dirty. Mold in bathroom

Bar was nice

It was good

Business trip and the hotel was in a central location and close to all. I walked away from the bar as I was trying to order and the delay was too much to get the bartender’s attention. There was no order

We stayed here for a concert at mvp arena and it looked like they put us in a room they were trying to fix up in 5 mins toilet paper holder broken water damage in bathroom due to no ventilation ceiling cracking

It's a nice venue, close to everything important!

Checking in took 30 minutes with one guest ahead of me. Was promised a roll away and did not get one, my child slept on the floor, no offer to accommodate with a second room. Stairs do not go to lobby, stop at second floor and then outside. Elevators were a nightmare, waited 15 minutes to get to the 10th floor. No option for stairs until you got to floor two. Wasn’t told there was a parking fee until a deduction from our account two days later. $15 for breakfast!! Breakfast should be included at these rates. Limited evening dining in the area. Husband fixed the toilet seat. Flickering lightbulbs. Used hair rubber bands in room.Room was like a sauna unless the window was open, in February. Will not stay again. Reached out to Hilton and filed a case. No reply yet.

Albany is just okay.

the only thing missing was food. the food was terrible in the concierge lounge, old ad dried out. At the bar was terrible also. not cookers obviously the catfish nuggets were prepared in microwave.

The service was horrible. The room was dirty. It looked like they haven’t been clean in weeks. Paint was falling off of the ceilings. There was no towels for the pool when X they never provided them. I asked for more bath towels. I didn’t get it to a hour before we was checking out the next day..

My stay was okay. It was important to me that I was in walking distance of where I needed to go and it was. Food in the restaurant was excellent. However, one of the reasons I chose this hotel was it said it had room service, and room service was unavailable. Also, the desk staff was pretty unfriendly and acted annoyed if you asked them anything. Also they hit me for a $250 amenities charge for “incidentals” which was what, exactly? I had two free 16 Oz bottles of water, was that $250? Nothing in this hotel was free. You even had to pay for parking, and breakfast, so I had no clue what was $250 on top of the $1295 I had already paid.

The entire hotel experience was terrible from the start. The hotel lobby was dated, and the revolving entry door was broken and out of service. Our room was horrible. There are marks on the walls, a loose toilet seat, peeling ceiling paint, toothpaste in the bathroom sink, and marks/stains on the counters in the bedroom. We left and booked a room across the street at the Renaissance Hotel. Expedia is unwilling to refund our payment. It's a terrible experience.