The room was very clean and she customer service was great!!

I am writing to call out tgis hotel regarding how my booking was handled following unavoidable travel disruption due to severe weather conditions.I travelled to Lourdes for a personal pilgrimage and was scheduled to return to Paris on 13 February. However, at 6:53 PM on 12 February, I received official notification from the train company that my train had been cancelled due to weather conditions.i immediately contacted the hotel and was advised to send proof of the cancellation, which I did without delay. I also attempted to secure alternative transportation that same evening but was unsuccessful.On the morning of 13 February, I called the hotel again to explain the situation and informed them that I might be able to travel by BlaBlaBus later that day. However, the earliest available bus was departing at 6:45 PM from Lourdes, with arrival in Paris on 14 February a 10-hour journey. I asked whether my stay could be rescheduled by one day due to these exceptional circumstances. The hotel refused, stating they were fully booked and that I would forfeit the booking if I did not arrive on the 13th.As a result of this refusal: I was forced to reschedule my international flight with Ethiopian Airlines at additional cost. I had to pay for an extra night in Lourdes. A friend drove 8 hours from Lyon, arriving in Lourdes at midnight on 13 February to collect me.My friend paid for a rental car and drove f order to Lourdes to pick me up so i can catch my flight.Horrible and inhumane

Rooms need update. Cleaning staff is short handed. Front desk are somewhat welcoming, but become passive-aggressive when asking a question and pointing out an issue.

Yes fantastic

Clean room, great staff, quiet street, and central location!

Friendly staff

Pleasant stay…nice staff.

Good location and the room is clean

nice room, clean, great location.

Nice room with big bathroom. Nice location

Great location and hotel staff.

Terrific classy establishment. Very helpful staff and extremely speedy service. Stacy was tremendous in particular. Great location with very cute rooms, especially ours with a balcony - it was perfect! Will stay here again on our next trip to Côte d’Azur!

Staff was courteous and excellent location

centrally located, clean, pleasant staff, and rooms are “big” by Paris standard.

the location is great ,but the rooms and bathroom is very small.staff not so friendly or accomedating.

Great location, easy access to opera house, shopping area, museums, metro, and restaurants. Hotel room is nice and unique, we had 3 nights stay.

The room was not the one that was shown on the website when I booked. The picture showed the room with balcony and view. But my room was not. This is not The bed is not the King size but the attached double. Some of staff are not friendly. They don’t say greetings and not even eye contact.

The room is small, and the towel warmer isn’t working even after I asked them to check it. It never worked.

Staff was very accommodating, friendly and helpful We will stay here again Only suggestion is that they should have a shower curtain for the bathroom

Great location , great staff , room a bit small