Overall Ratings & Reviews Embassy Suites by Hilton Kansas City Plaza

Good

Every single person working was so personable!!!!! I felt at home!!!! The employees went above and beyond!!!

I have stayed in many different Hilton properties and this one is in the poorest condition! Carpet was stained and had burn marks. The plumbing in the shower was repaired very poorly. There’s to much more to mention. The hotel really needs a total renovation! Also the food at the free breakfast was not very good! I did find the employees very nice and friendly.

Outdated for the price. Parking area is scary and confusing. Lobby is neat but very hot. The whole building is damp and hot. It feels like 1979 in there.

staff excellent room nice and clean. Bath room which is outdated my only negative. Enjoyed the stay... Thanks

Birthdays in the pool was annoying. Elevators suck. The "restaurant" was a joke. I'm sorry, it definitely wasn't worth the money.

Tammy and another gentlemen who was at the front desk working too was was very kind and helpful. The two bartenders were great too. But overall the property is in terrible shape, run down, dirty, bad service. We never got our room clean, trash emptied, new towels without asking. Milk was sour, bread was moldy and old. This property needs a lot of work.

Love the Embassy Suits, The two room layout is very comfortable. The breakfast is the best in the business, full buffet and cook to order eggs, pancakes and omits. I never make happy hour but they even give you free drinks and snacks. This is a great hotel.

The inside was very cute, like a town square in Europe. The room fronts were also very cute, with two floor-to-ceiling windows on either side of the door, which gave it a more homey feel. The room was nice and fairly clean, although we did find a pair of shoes under the bed, so maybe there could be more detail out into the cleaning. The bartender at the restaurant, Andre, was the best! He was very kind and friendly and personable. He really went above and beyond to ensure you had what you wanted.

All in all the kids really enjoyed the visit. They had fun at the hotel and enjoyed walking the area. Not so much at night because there was some gang members yelling at my kids and scared them.

Dirty, bathroom needs serious maintenance.

Very clean very comfortable with a good breakfast! Would definitely stay again

It was clean and the people were friendly. What was disappointing you could not use cash. The bar closed too early. Housekeeping did not touch up the room everyday. Breakfast closed too early. It should be from 7 to 11am since there was no lunch.

The hotel was disgusting, mold in the showers, torn up couch, I stood in like for 30 minutes to ask for a blanket for the pull out because no one answered the phone and then waited another hour for the blanket itself. There was poop in the pool and my entire family got bed bugs. The service was awful and the hotel was disgusting. Truly a disgrace to Embassy Suites.

The hotel was not in the best shape. I found a pair of underwear in our room. They knew 4 people were staying for 5 nights and only gave us 2 towels. We asked for additional towels and were given 2 hand towels. The breakfast was not very good and the staff was grumpy and rude. The room itself was old. The ceiling in the bathroom had cracks in it and dirt in the corners of the floor.

Loved it! Perfect space!

The room was clean but the refrigerator did not work at all, there was an empty bottle of conditioner in the bathroom as if housekeeping didn’t bother checking it to see if it had anything in it or not, the hot tub wasn’t even lukewarm, it was also not functioning properly but it was not marked from guest use. The hotel looked nice but for the price i would expect to atleast have functional admenities

Wish we had room service everyday... The only downside. Breakfast area was not very clean Coffee was really watered down.

The door to our room seemed to be kicked in before because it was all splintered at the lock. The bathroom door would not shut unless you slammed it really hard. It needs to be realigned or something unfortunately there was construction all around the hotel so you really couldn’t Walk down sidewalks. We had to walk through the parking lot to get to Westport.

There was something leaking from the pipes onto my car in the parking garage and it is not coming off. We found a vape pen in the pull out sofa!