Location is far from SM Novella station. I think it’ll help if hotel can help on how to use tram from the station to the hotel.

The room and bathroom were spotless and BEAUTIFUL!! The breakfast was delicious and had a wide variety of choices. The staff was very pleasant and helpful.

Conveniently located for exploring the city.

Clean, Excellent customer service and breakfast

If staying in Florence, you HAVE TO stay here! So convenient to the sites, yet just off the beaten path so it’s quiet. The T2 tram stop is right out front of the hotel. Takes you to SMN train station in 5 minutes for your day trips and takes 20 min to get directly to the airport. The staff is amazingly friendly and helpful. Dimitri was so kind and helpful during our entire stay. He’s a gem! Breakfast in the lobby starts the day out just right. Lastly, if you’re lucky, Maggie the golden retriever might be laying in the lobby. So sweet and gentle. Gives the place a homey feel. Can’t say enough great things about this hotel!

Nice hotel, front desk was amazing & helpful .

Great with 5th floor room with a balcony! The breakfast room was very warm, unpleasant. With Limited choice. Good location.

Nice property. Neat and clean great staff

I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. Upon arrival, I was greeted by two dogs at the entrance, which gave a poor first impression. The lobby and entrance area were noticeably dirty and unkempt. The condition of my room was equally disappointing. It was very outdated, with worn-out furniture and decor that seemed decades old. The cleanliness of the room was questionable, adding to my discomfort. Additionally, the shower door would only close halfway, causing water to spill out onto the bathroom floor, which was both inconvenient and hazardous. Overall, I was very dissatisfied with my stay, especially considering the price we paid. I would not recommend this hotel to others unless significant improvements are made.

The hotel staff was very friendly. The room was pretty dated but clean. The location was very quiet.

Walkable distance from the center of Florence. Excellent breakfast buffet and kind service.

Staff was fabulous! They serve the best capuchinos! Friendly service and very secure!

This hotel was very convenient for a quick stay in Florence.

Spacious room. Delicious breakfast. Very helpful staff!

This hotel is great for its location and the front clerks were very friendly and helpful especially the gentlemen than worked in the evenings. He was very helpful. Thank you. My only complain for the hotel is that it smells weird inside. Because it is such an old building more attention should be given to its maintenance. The breakfast however was spectacular.

Friendly staff, nice, clean, simple rooms with high ceilings and stable wifi. Everything you need at a reasonable price in a great location. The place was much better than I had anticipated! The helpful, kind front desk staff was refreshing and appreciated.

Everything

The family room is great. It was nice to not worry about breakfast as it was provided with our stay. The hotel dogs were a hit with my children! The hotel front desk people were always so helpful whether looking for a restaurant or coordinating our checkout for our train.

Excellent location, very friendly staff, well-appointed rooms, great breakfast.

Lovely hotel, great location, 10 min stroll to Il Duomo. Lovely staff, with great restaurant recommendations. Good breakfast. Ideal City break hotel