spotless

The room was not spotless…. There were some hair in the bathtub The check in was very slow and we arrived in the shuttle with some people with vouchers for a missing flight…. I was traveling with a 3 year old baby soo we got attended at last ….. and Everyone got their room but us…. Who we’re traveling with a 3 year old baby!!!

Spotless room, convenient rides from and to the airport.

Yes

Great place to stay

Good room but just stayed for one day

Very comfortable! Great breakfast buffet. Excellent cafe.

Spacious room

Very friendly staff, clean rooms and comfortable bed!

Nice room

Lovely stay, delicious breakfast!

Clean and comfortable room. Easy to schedule free shuttle to airport.

Clean and beautiful.

Friendly staff and the room was clean, modern, and spacious with comfortable beds.

El hotel estaba bonito y limpio. El exterior necesita un poquito de atencion.

Good rooms. Very clean and comfortable. Staff was accommodating.

Could not sleep for 2 days, room has ZERO noise insulation. Housekeeping closet was across from my room and the door kept slamming, doorstops and voices from the room above and during the day construction noise from within the hotel. A truly bad experience and not acceptable.

good

Yes staff was courteous, room adequate, good heating system. I wish that I hadn’t ordered a room service meal. Having been a guest at this hotel several times I was expecting a nice meal, what I got was not so nice. A cold soup and a beef carrillera topped with a mushroom concoction with that was not edible topped with a burned piece of foie. Next time I’ll not order. Waited for the shuttle at the same spot that I had in the past however apparently now they stop at a different spot, in front of Exit 12, not at the Hotel Bus Stop that has the hotel name listed there. Right in front of exit 14 at the Barajas airport Terminal 4. After waiting for over one hour and having called the hotel twice I ended having to call a Taxi.

The hotel was very clean and our room was too. They were very helpful at the reception desk. It was very close to the airport with shuttle service included with our stay. We would definitely use this hotel again!