Overall Ratings & Reviews Quality Inn & Suites NRG Park - Medical Center

The property has free parking, a nice perk because most hotels in the area charge for parking. Pets are allowed here. An unleashed pitbull followed me around in the hallway, but the owner was apologetic and quickly controlled their pet. The drapes were sooo dusty and had several stains. One bedcover had stains. The location is not very secure and is off a service road. This makes it a little inconvenient to get to. The property is really old and poorly maintained.

The location was so convenient to the NRG stadium saving tons of money on rental cars or parking or ride sharing. Just a 10-15 min walk around the corner. The microwave, AC and fridge worked great and the room was spacious with two clean bathrooms. I recommend it for the location and bare necessities. The entrance to the hotel had part of the stucco damaged but I just figured it was from the humidity. The hotel room itself was not very clean and seemed pretty beat up. The TV was broken, the curtain rod was broken, stains and glitter all over the floor and chairs. Burns marks on the bed sheets, splatters on the wall and lamp shades. We even found used contacts dried on the carpet. It’s like once you looked close enough you could find more and more issues. They all seemed to be more with the room itself needing upgrades vs just lack of cleaning, but a deep clean wouldn’t hurt either. No bugs/pests from our experience. For the price and location and the bare necessities I was glad to have it.

There were cockroaches and the room smelled of mildew and possibly mold. I had to leave early, felt I would be sick.

Vanessa and everyone at front desk was extremely accommodating & gracious. The BEST out of the whole stay. Thank yall so much

This is by far the worst hotel I’ve ever stayed in. The room reeked of mildew, the carpets were old, dirty and smelly, and there was mold all over the bathroom. No one bothered to thoroughly clean the bathroom before I checked in, because there was someone else's hair all over the bathroom. There was no hot water for the bathroom sink, the curtains were dirty, old and had stains all over them and overall the room looked like it needed to be remodeled. I don’t know how this Quality Inn is open, because there’s nothing of quality about this nasty, raggedy hotel and the city needs to shut it down. I was definitely overcharged for my two nights, because there’s no way a room that is in that despicable condition should cost $100 per night. The staff is most definitely scamming people. The entire hotel looks like it’s about to fall apart and it looks like it was built in the 1950s. They haven’t upgraded or remodeled anything in the hotel since it was first built and that should be enough grounds for this place to be shut down. I guess I should be grateful that the shower had hot running water, there were no roaches or bedbugs, but the fact I was charged $100 for that crappy room, is ridiculous and I’m not too grateful at this point. I’m still debating about disputing the charges. The only good thing about this nasty place, was the convenience to the NRG stadium; nothing more and that’s pretty pathetic. I hope this place gets torn down soon. Do not book this hotel!

The hotel was okay for a quick overnight stay after a concert. It wasn’t the best, but it served its purpose as a place to sleep. The free breakfast in the morning was definitely appreciated. Overall, it was fine for what we needed.

This is definitely a case of “you get what you pay for”. The roof was cracking in each room, the bathroom door wouldn’t stay closed (there was a gap between the door and the wall so it couldn’t even latch), there were stains on the carpet, the bathtub was cracked. There was full trash bags in the hallway, for our entire stay no one took them out. There were bugs in the breakfast room, maggots in the juice machine.

Roaches all over!! Dead roach in the stair case. Roaches all over bathroom sink & desk. Original room assigned had a disgusting tub. I asked for a different room. Staff was helpful which is why I gave two stars. The only reason I booked this was because of how close it was from NRG Stadium. I do not recommend pay the extra price for a nicer hotel. Did not feel comfortable sleeping on the bed.

Overall great experience Cant go wrong with the price especially if your going to an event at NRG. The staff was all very friendly and helpful.

We were in 220. You could open the door with a credit card slid between the lock. We moved rooms. Hotel needs updated.

Staff was great we had a clogged tub that they fixed immediately. Room had a roach and a few ants and ac wasn't cooling the room enough. Paid for what we got, quick stay for the Metallica concert and walking distance to stadium. Breakfast was ok

Very dated and needs a major remodel, size of rooms are a plus and having two bathrooms a plus as well. Bed was hard but overall a good cheap alternative for the location.

Great customer service, very professional

A great stay with great staff and excellent free breakfast

This hotel is disgusting. Everything is dirty or falling apart. Not all doors lock properly. Buildings have a weird smell and I woke up to roaches in my room. Trying to get refunded but the manager is never there and won't call me back.

Good

I got what I paid for. Very affordable & convenient for my appt. All the staff were nice from the front desk to housekeeping. I arrived early, check in is 3:00pm. I called beforehand, asked if I could sit in the lobby of hotel, and if a room became available may I check in early, front desk was kind, said yes. At 11:00 am she notified me that a room was available. I went in the room there is black mold on the bathroom & bedroom ceiling due to moisture is not able to escape the room. The fridge is missing pieces of a shelf and there is no glass bowl on the coffee maker. The smart tv does not connect to WiFi, due to internet being slow, front desk did mention call tech support. I didn’t bother, used my phone. The chairs in the room are dirty and wore down. The ac worked and can become very cold, it can be adjusted. The next morning noticed two baby cockroaches crawling out the bathroom. I had to go to a Dr’s appointment did not have time to notify the front desk. I return, informed the front desk, she said I could move room because maintenance was gone for the day. I decided to stay in the room because if they are in one room they are in another. Later that night noticed a bigger cockroach in the corner near the door. I purchased roach spray and sprayed the room. I do not like nasty bugs and the spray eased my worry. Didn’t eat breakfast or used the ice because of the pest problem. I checked out the following morning.

Bathroom needs to be better cleaned.

Not very nice.

I was really pleased with my stay. The free breakfast was a huge part of how awesome my weekend was. One of my biggest pet peeve is to have a really good shower with water pressure. I love a good shower and my room have a good shower, so I had no complaints all weekend.